Christina Ring Email & Phone Number

Christina Ring is a Senior Support Specialist II | Tech Enthusiast | Gaming & Music Lover | Outdoor Explorer | Curious Mind at OneSupport.

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  Customer Care Supervisor (L2)

  Onesupport

  Aug 2018 - Present

  Coaching and Development: Providing ongoing coaching, guidance, and feedback to Customer Care Representatives to enhance their skills, improve performance, and foster professional growth. Escalation Management: Handling escalated customer issues or complex inquiries that require supervisor intervention. Assisting Customer Care Representatives in resolving challenging situations and ensure timely satisfactory resolutionsQuality Assurance: Implementing and managing quality assurance processes to maintain service standards and ensure consistent delivery of exceptional customer experiences. Conducting quality monitoring of customer interactions to identify areas for improvement and provide feedback to the team.Process Improvement: Collaborating with cross-functional teams to identify process gaps, bottlenecks, and opportunities for improvement.Training and Knowledge Sharing: Developing training materials and conducting training sessions for trainees and ongoing development. Sharing knowledge, best practices, and updates with the team to enhance their skills and align with evolving customer needs.