Christine Eckert Email & Phone Number

West Hartford, Ct, Us

Hartford, Ct, Us

Provide servant leadership to two agile kanban teams at the Hartford.

Hartford, Ct, Us

(1) Initial assignment was as a Scrum Master for 2 teams that were completing the ingestion of Global Specialty data into a data lake and data domains. The teams lost their funding at year-end. (2) Moved into the Scrum Master role for 2 Customer Hub (C-Hub) teams who had been together for over 2 years as independent agile teams and newly joined the Enterprise Data Office’s Agile Release Train (3) Improved the C-Hub teams' transparency & velocity by guiding the teams to adopt new agile practices like adding & updating tasks in Rally and closing out User Stories at the end of a sprint. (4) Bettered the teams’ ability to prioritize their work as the Product team now had insights into what the teams were spending their time. (5) While supporting the C-Hub teams, also acted as the Scrum Master for the HR Data & Analytics team. Facilitated their scrum events and tracked their work using a Kanban Board in Rally.

Woonsocket, Ri, Us

(1) Matured the Client Success organization’s understanding of agile practices through active coaching / mentoring. Clarified how agile differs from waterfall. (2) Enabled Rally as the Source of Truth for Client Success Features & User Stories. Generated Rally reports to track cross-train work. (3) For the first 5 months, performed the traditional Scrum Master accountabilities including preparing the team for their participation in 3 virtual PI Planning Events (4) Moved into the team’s Product Owner role for the next 5 months. Initiated an analysis of the PBM Client intake process and facilitated a client stakeholder meeting to assist in prioritizing the team’s work.

(1) Transformed the org and the delivery pipeline. An active leader in UHOne’s transformation to shift to an agile mindset and to measure the maturity of the agile scrum teams. Coached and mentored several new Scrum Masters to “stop starting” and “start ending”. Used Rally / CA Agile to track and monitor the team’s performance. (2) Increased the quality, speed to market and team productivity. Promoted Agile engineering practices like Pair Programming and DevOps (Continuous Integration; Continuous Deployment & Release on Demand). Worked with Product Owners to write acceptance criteria in a format consistent with enabling Acceptance Test Driven Development techniques. (3) Rationalized the UHOne Portfolio. Created the business architecture capability map - current & future state. Made recommendation on how to close the gaps between the two.(4) Focused on customer value, quality and continuous improvement. Facilitated / participated in root cause analysis and problem resolution sessions to identify courses of action to address defects and issues. (5) Established an Agile / Scrum Center of Excellence. Volunteered to join the new centralized agile scrum master pool. Created facilitation guides for other scrum masters to assist them at being successful scrum masters. Acted as a scrum master for four different IT projects. Supported two scrum teams at the same time – one onshore & one offshore. Facilitated the application of Agile practices including daily stand ups, sprint & PI planning, backlog refinement, and team retrospectives. (6) Enabled a flexibility mindset. As a Servant Leader, created an environment of trust that enabled the teams to shift priorities quickly with minimal organizational disruption. Was able to lead the team to be self-organized and empowered. Was respected & trusted by the team and stakeholders

Us

(1) Community Renewal Team - Lean business implementation. Processed six times the normal work volume. At one of Hartford's largest non-profits, used lean manufacturing techniques to quickly restructure the staff and the work. Established a trusting, “no blame” environment that ensured the team members collaborated and worked effectively together. Gave and took constructive feedback from all parties. Facilitated discussions, made data-drive decisions and resolved conflicts as needed. (2) CIGNA - Defined business requirements for a new Program Mgmt application.(3) Sixth Floor Consulting - Proposed a new inventory distribution process for one of Hartford's largest hospitals. Assisted a client in the implementation of a wine / spirits ERP application.

Springfield, Massachusetts, Us

(1) Assessed developmental requirements for the application of lean / six sigma and agile / scrum methods in a financial services organization. Developed and lead training programs on the mind shift needed. Supported new Lean / Six Sigma Green Belts implement their initial projects. (2) Delivered the most value to the customer. Part of an Agile team that implemented projects that had the highest business value. Coordinated with the Process Owner to prioritize and manage the product backlog. Developed user stories, use cases and test plans. Maintained metrics of the team’s velocity and burn down rate. Calculated the actual business results achieved post-implementation. (3) Reduced lead and cycle processing times. Completed a current and future state lean value stream mapping exercise of the defined benefits team’s processes. Identified process changes and new headcount needs to support regulatory changes.

Hartford, Ct, Us

(1) Focused on transforming the value that the Enterprise Architecture (EA) practice provided to the rest of the organization. Created work cadence with the establishment of a practice standards committee, a services committee, and an architecture review board. Co-lead a “skunk-works” team that advocated for the Hartford insurance company to pilot agile scrum methodologies. (2) Reduced operational expenses. Used lean value stream mapping to implement changes to the department’s recruiting process that significantly reduced the costs associated with bringing in a new offshore hire.

Bs In Mathematics, Mathematics

Master Of Science - Ms, Accounting