Christine Carpenter
AeroLeads people directory · profile

Christine Carpenter Email & Phone Number

IT Manager - Salesforce Development at Progressive Insurance
Location: Hillsboro, Oregon, United States 8 work roles 2 schools
LinkedIn matched
3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Progressive Insurance
Role
IT Manager - Salesforce Development
Location
Hillsboro, Oregon, United States
Company size
1 employees

Who is Christine Carpenter? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Christine Carpenter is listed as IT Manager - Salesforce Development at Progressive Insurance, a company with 1 employees, based in Hillsboro, Oregon, United States. AeroLeads shows a matched LinkedIn profile for Christine Carpenter.

Christine Carpenter previously worked as Senior Manager, Technical Support Engineering at Salesforce and Manager, Technical Support Engineering at Salesforce. Christine Carpenter holds Foreign Languages And Literatures, General from Macomb Community College.

Company email context

Email format at Progressive Insurance

This section adds company-level context without repeating Christine Carpenter's masked contact details.

Progressive Insurance

Review company-level records connected to Christine Carpenter before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Christine Carpenter

With over 12 years of experience in technical support and team leadership, I am passionate about driving customer success through innovative solutions. My career has been marked by a commitment to fostering talent growth, and building strong, effective teams. I thrive in dynamic environments where I can leverage my strategic mindset to identify opportunities for growth and improvement. Colleagues and clients recognize me for my executive presence, cross-functional collaboration, and championing improvements that benefit both customer success as well as employee experiences. I am dedicated to creating solutions that not only meet business objectives but also deliver exceptional value to customers.I am also passionate about giving back! I serve as a board member for my local high school boosters, and as a volunteer chef for Lasagna Love, providing homemade meals to families in need and spreading kindness.Let’s connect!

Current workplace

Christine Carpenter's current company

Company context helps verify the profile and gives searchers a useful next step.

Progressive Insurance
Progressive Insurance
IT Manager - Salesforce Development
Hillsboro, OR, US
Website
salesforce.com
Employees
1
AeroLeads page
Company profile
View company profile Email format
8 roles

Christine Carpenter work experience

A career timeline built from the work history available for this profile.

Senior Manager, Technical Support Engineering

Current
Salesforce

San Francisco, California, US

  • Achieving consistently high Great Leader survey results, most recent score: 98%.
  • Leading critical high-touch teams, including Sales Cloud General Usage and Operational Analytics, accounting for 36% of global support cases.
  • Serving as the primary contact for New Product Introductions (NPIs), launched and managed Salesforce’s newest strategic teams: Accessibility Support, Work.com Support, and Industries Support Teams.
  • Spearheading collaboration with TMP by leading Monthly Business Reviews (MBRs) across 11 product areas, and championing Voice of Customer insights for greater product adoption.
  • Championing key process improvements: AI case routing, governance of high-risk permissions, omni-channel implementation, and hiring/onboarding workflows
  • Delivering customer-facing presentations, including a thought leadership speaker at Dreamforce 2023.
Feb 2020 - Present

Manager, Technical Support Engineering

Salesforce

San Francisco, California, US

  • Onboarded multiple new products into the Support ecosystem, including Field Service Lightning, Health Cloud, Financial Services Cloud, and Sustainability Cloud. Successfully transformed Data.com and Work.com teams into.
  • Led the resolution of critical customer escalations, autonomously quarterbacking high-stakes issues through to closure, including executive summaries and closed-loop actions, ensuring rapid resolution and customer.
May 2016 - Feb 2020

Team Lead, Crm Configuration

Salesforce

San Francisco, California, US

  • Led team enablement efforts, including Release Readiness, by collaborating with Product Managers to ensure seamless preparedness for new product launches and integrating customer feedback into product improvement.
  • Spearheaded the enablement of the Global Support Team for the transition to Lightning UI, overseeing Support’s internal migration to the platform.
Aug 2015 - May 2016

Senior Technical Support Engineer (Tier 2)

Salesforce

San Francisco, California, US

  • Troubleshot and resolved complex customer issues across Sales Cloud, Service Cloud, Platform Cloud, and Experience Cloud, delivering tailored solutions and best practices.
  • Acted as the primary point of contact for high-visibility and high-urgency cases, ensuring swift resolutions and effective communication with stakeholders during critical escalations.
Feb 2014 - Aug 2015

Salesforce Senior Frontline Technical Support Engineer

Stream Global Services

Eagan, MN, US

Supported internal agents locally and also globally within internal chatter groupsContributed to internal and external Knowledge BaseParticipated in CSAT meetings to help improve customer satisfaction scores across all tiers of SupportExpertise within both Setup/Configuration and Analytics skill groupsMember of Administration Support to execute tasks as.

Mar 2012 - Feb 2014

Volkswagen Customer Service Correspondent

Perot Systems Government Services

Advocate for Volkswagen customers regarding warranty and retention servicesFacilitate communication between customers and dealershipsSupport customers in both French and English languages through both phone and written communication

Jun 2009 - Mar 2010

Engineering Change Coordinator

Trw

Friedrichshafen, Baden-Württemberg, DE

Facilitate engineering changes between Quality and DesignersConvert and maintain electronic database of historical documents

Sep 2007 - May 2008
Team & coworkers

Colleagues at Progressive Insurance

Other employees you can reach at salesforce.com. View company contacts for 1 employees →

VS Veronica Schmiedeskamp Veronica Schmiedeskamp Colleague at Progressive Insurance Greater Seattle Area, United States View → BF Brenda Fernandez Brenda Fernandez Colleague at Progressive Insurance Argentina, Argentina View → AS Ankitha Shetty Ankitha Shetty Colleague at Progressive Insurance Hillsboro, Oregon, United States, United States View → AT Arsin Tanchangya Arsin Tanchangya Colleague at Progressive Insurance Chattogram, Chattogram, Bangladesh, Bangladesh View → HW Heath Wolfeld Heath Wolfeld Colleague at Progressive Insurance Hoboken, New Jersey, United States, United States View → ML Mona Lisa Mendes Da Silva Mona Lisa Mendes Da Silva Colleague at Progressive Insurance São Paulo, São Paulo, Brazil, Brazil View → AS Anne Simiyu Anne Simiyu Colleague at Progressive Insurance Nairobi County, Kenya, Kenya View → SF Shreya Farera Shreya Farera Colleague at Progressive Insurance Bengaluru, Karnataka, India, India View → SM Sam Mace Sam Mace Colleague at Progressive Insurance Indianapolis, Indiana, United States, United States View → BC Bouchra Chabibi Bouchra Chabibi Colleague at Progressive Insurance Meknès Prefecture, Fès-Meknès, Morocco, Morocco View →
2 education records

Christine Carpenter education

Foreign Languages And Literatures, General

Macomb Community College

High School, Linguistics And Engineering

Romeo Senior High School
FAQ

Frequently asked questions about Christine Carpenter

Quick answers generated from the profile data available on this page.

What company does Christine Carpenter work for?

Christine Carpenter works for Progressive Insurance.

What is Christine Carpenter's role at Progressive Insurance?

Christine Carpenter is listed as IT Manager - Salesforce Development at Progressive Insurance.

Where is Christine Carpenter based?

Christine Carpenter is based in Hillsboro, Oregon, United States while working with Progressive Insurance.

What companies has Christine Carpenter worked for?

Christine Carpenter has worked for Progressive Insurance, Salesforce, Stream Global Services, Perot Systems Government Services, and Trw.

Who are Christine Carpenter's colleagues at Progressive Insurance?

Christine Carpenter's colleagues at Progressive Insurance include Veronica Schmiedeskamp, Brenda Fernandez, Ankitha Shetty, Arsin Tanchangya, and Heath Wolfeld.

How can I contact Christine Carpenter?

You can use AeroLeads to view verified contact signals for Christine Carpenter at Progressive Insurance, including work email, phone, and LinkedIn data when available.

What schools did Christine Carpenter attend?

Christine Carpenter holds Foreign Languages And Literatures, General from Macomb Community College.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.