• Oversee leadership development, food safety, food quality, catering, training, scheduling, inventory, and maintenance for the Back of House team (approximately 45 people)• Work closely with the Operator and other Directors to innovate, strategize, and grow the business• Attained restaurant sales of top 95% in the chain• Lead Kitchen Team that has the highest check average in Chick-fil-A chain as of September 2022 ($21+)• Directly lead Assistant Directors of Catering, Food Safety & Food Quality, Training & Development, and Maintenance & Inventory• Developed Team Members and oversaw 30+ internal promotions of current Team Members within 20 months• Developed system to improve Food Safety score to a 2 (Q2 and Q3) in 2022• Grew catering sales from $50,000 in 2021 to be on track for $165,000+ in 2022• Created the Advanced Team Member position restaurant-wide and the training plan for BOH ATM• Designed and implemented cross training program for Team Leaders and Advanced Team Members• Attended the Chick-fil-A Ascend Conference in May 2022 and implemented changes to improve food cost, food safety, and training systems, resulting in a positive food cost gap of .88% for Q3 2022 down from 1.58% Q3 2021

• Exceeded profitability expectations by nearly double in first two months as GM• Improved labor productivity to be best in the region (13 restaurants) during time as GM• Trained and promoted five managers and six Certified Trainers• Selected Crew Members for their respective roles and scheduled, trained, and developed team effectively• Assisted in the Grand Opening training for the Lathrop, CA location in 2020

• Led shift and oversaw training of new Crew Members and all development of up-and-coming leaders• Focused on food safety, food quality, and guest experience

• Placed and put away truck orders, managed inventory, and took ownership of restaurant facilities and equipment

• Responsible for recruiting local high school students through representing Azusa Pacific University at college fairs in the greater Los Angeles area.• Guided families and prospective students on weekly campus tours.• Assisted in the various needs of Preview Weekends and Open Houses on campus.• Trained in the college recruitment and application process to best assist families and answer complex questions and guide them appropriately.

• Supported, encouraged, and developed Alpha Leaders (Orientation & New Student Leaders) throughout the semester, hosting weekly meetings and ensuring they felt prepared to lead their own groups of new students. • Met weekly with other Alpha Coordinators, as well as with the Director and Intern of the Office of Orientation and Transition to improve our own leadership skills and the program as a whole.