Christine Watson Email and Phone Number

Recruit both volunteers and staff, and manage operational functions including technology.• Responsible to define and implement volunteer recruitment strategies which include speaking engagements and community event participation. Successfully grew the volunteer base from 100 to 170 CASA volunteers.• Manage vendor relationships and technology implementations. Successfully implemented a new case management system, a new website, and a new Independent Living Assessment application.

Program Manager, Technology Division 2011 – 2014Manage the customer relationship and overall technology project related to the sale of merchant processing business and de-conversion of merchant processing systems. Manage five merchant applications. • Coordinate de-conversion activities for 40 systems including transfer of knowledge and data, client testing validation, and system shut down. • Manage client relationship in support of conversion activities and for on-going… Show more Program Manager, Technology Division 2011 – 2014Manage the customer relationship and overall technology project related to the sale of merchant processing business and de-conversion of merchant processing systems. Manage five merchant applications. • Coordinate de-conversion activities for 40 systems including transfer of knowledge and data, client testing validation, and system shut down. • Manage client relationship in support of conversion activities and for on-going systems updates, production support, issue resolution, and root cause analysis. • Ensure all conversion and on-going system support processes are in adherence with the Migration Agreement. • Create quarterly Executive Reporting and present at quarterly client meeting. • Manage a staff of five Programmer Analysts and Technical Business Analysts with a focus on retaining staff through de-conversion. • Volunteered as Project Manager for replacement of Call Center IVR platforms. Show less

Create and manage a new department for centralized reconciliation of operational General Ledger and Deposit accounts.• Coordinate the centralization of reconciliations from 10 internal departments and 10 affiliate banks. • Build relationships with partners to create an effective process for both the transition of reconciliations and for the on-going service provided by the new department.• Manage a staff of two Managers, one Analyst, and 11 Reconciliation Specialists providing… Show more Create and manage a new department for centralized reconciliation of operational General Ledger and Deposit accounts.• Coordinate the centralization of reconciliations from 10 internal departments and 10 affiliate banks. • Build relationships with partners to create an effective process for both the transition of reconciliations and for the on-going service provided by the new department.• Manage a staff of two Managers, one Analyst, and 11 Reconciliation Specialists providing guidance through the transition process and in creating new processes. • Define and implement risk mitigation processes, and provide consultation for changes to accounting processes impacting the balance sheet. • After completion of centralization, recommended elimination of the Department Manager position and a Manager position reducing annual expenses by $120k. Show less

Manage staff and processes with a focus on process efficiencies and staff productivity. • Reduced the staff from 11 to 5 reducing annual expenses by $150k.

Manage staff of 18 Programmer Analysts and Technical Business Analysts in support of Card/ATM/Merchant Authorization Systems, Risk Systems, and Shared Solution Applications. • Direct the team in support of client requested system enhancements, version upgrades, quarterly Card Association Compliance updates, and routine system maintenance.• Coordinate the communication, resolution, and root cause analysis of production issues. • Manage vendor relationships and contract negotiations… Show more Manage staff of 18 Programmer Analysts and Technical Business Analysts in support of Card/ATM/Merchant Authorization Systems, Risk Systems, and Shared Solution Applications. • Direct the team in support of client requested system enhancements, version upgrades, quarterly Card Association Compliance updates, and routine system maintenance.• Coordinate the communication, resolution, and root cause analysis of production issues. • Manage vendor relationships and contract negotiations. Show less

Manage staff in support of credit card system balancing, association settlements, and cardholder adjustments with a focus on implementation of production standards and process efficiencies.• Reduced the staff from 32 to 18 reducing annual expenses by $500k+.

Manage remittance payments and proof work processes with a focus on growth. • Manage a staff of 120 in support of the bank’s credit card portfolio payments and the payments for 20 external clients. • Manage client relationships and reporting.• Manage technology and vendor contracts.

Vice President, Southwest Risk Analysis and Reporting 1996 – 1998Assistant Vice President, Operating Loss Accounting Manager 1993 – 1996Accounting Officer, General Ledger Manager 1990 – 1993