The Customer Success Department’s goals are understanding our customers' needs and strategies to help them be successful by attracting and retaining members. With an ever-changing business environment, we help our customers shift their approaches to membership. The Customer Success Team is the bridge between the customers and the Product Development team that ensures the clients' needs are heard and prioritized. As the Customer Success Manager, my goal is to create a success-driven team. Mentoring staff to reach their goals by growing into a role they want to achieve. Providing the right tools to be successful and help our customers. The team’s focus is to help our clients to learn best practices, learn how to use the software, create knowledge base content, and automate client processes through the platform. All of which is aimed at increasing client productivity so clients can focus on what matters, their members.

With our website design process, we can capture the vision of our clients, bring their design to life, and create a website that is appealing to their audience. With a background in Digital Marketing, I'm able to use my insights to understand how a website can meet the needs of its audience, convey branding, and maximize engagement. Working with each customer allows me to review, improve, and implement a more natural process to create and design websites.

As a Customer Success Coach, it is my responsibility to assist clients through the onboarding process from when the sale is completed to launch. The process consists of understanding the needs of the client, configuring the platform via membership setup and data import, training clients on how to utilize the platform for their organization, and support clients by answering questions during the entire onboarding process via email and phone calls. In addition to supporting clients, I also support management and colleagues by finding solutions for clients needs, assisting with improvements of the onboarding process, and assisting with the development of new features by reviewing client requests as a team.

Member365 is a Membership Management Platform that allows member-based organizations to eliminate the use of multiple spreadsheets and disparate software to manage their members, saving them time and money. This provides associations with more time to engage with their members and build their community to retain and increase membership. My role at Member365 was to provide associations with the resources they need during the decision-making process to ensure they find the right membership management software. If you wish to learn more about the benefits of how Member365 can help your association, schedule a discussion by using the link below. https://member365.com/schedule-demo/

Our mission is to build a community for professionals that are passionate about Digital Marketing and want to learn and share their experiences with others. We welcome anyone wanting to learn more about digital marketing to join us at our monthly Meetup on the second Thursday of the month or become a member of the community here:http://dmmottawa.member365.com/.

As the Digital Marketing Manager, it was my team's responsibility to build product awareness to increase lead generation, which, lead to an increase in sales month over month. Also, to create material to assist the customer through their ZINation Experience.As with most start-ups, it is common to wear multiple hats, in addition to marketing, my responsibilities extended to recruiting, hiring staff, product development, sales, and customer support.

It was my responsibility to develop, implement, monitor, and evaluate all of Kelsey’s Barrhaven social media platforms. Using Hootsuite I scheduled a minimum one post on both Facebook and Twitter daily and responded to any consumer’s comments. I also provided support for the stores events and promotions by scheduling posts before, during and after the event or promotion. I was also involved in the design of promotional materials such as posters, and table talkers, then developing that promotional material using Photoshop.

We (Bartenders) worked as a team to ensure that all guests receive a miraculous experience and always leave happy. For the Kelsey’s motto is “Happiness Always”. With every guest, I suggestively sold promotional items or suggestively up sold add-ons on both food and beverages items. This helped to increase sales and ensure that over stocks items were not wasted. As a senior bartender and senior Krew member (Co-Worker) it is my responsibility to lead by example and coach fellow Krew members to ensure, they can give the best experience to every guest. On a daily basis, I was responsible for all liquor and beer inventory and that the bar was fully stocked for the next bartender. We worked as a team to maintain and monitors inventory levels and the cleanliness of the bar to ensure guests feel like Kelsey’s is their oasis.

When managing it was my responsibility to ensure all guests received a miraculous experience, labour and food costs are low, and all food is temping appropriately according to health and safety codes. In addition, I was responsible for opening and closing the restaurant and doing the deposit on a daily basis. During every shift, I would coach and counsel Krew members in areas that they were having difficulty. With management approval I preformed additional duties such as create and design Kelsey’s awards for Krew to show appreciation, run Krew contests, and make promotional material for events. Showing appreciation is important which is why I had bar stool plaques made for our regulars with their names in them and kept guests informed and updated through Facebook posts. We has a team organize special events such as patio parties and kid’s fun days, which gave me the opportunity to create beautiful displays in the front door display case. Being a MOD helped develop a wide variety of skills that will be useful in every position I hold in the future.