Christine Dobbin Email & Phone Number

• Managed the customer lifecycle for all enterprise customers within my book of business
• Responsible for key metrics such as customer health, retention, and expansion
• Became a trusted partner to my customers so that I could better understand their needs and help them achieve their goals
• Served as a key voice and advocate of my customers internally with teams such as product, sales, and leadership
• Partnered with teams internally as well as third-party vendors to drive… Show more
• Partnered with teams internally as well as third-party vendors to drive best-in-class customer experiences

Toronto, Ontario, Canada

Toronto, Canada Area

• Single-handedly managed all support, inbound sales and outbound sales channels for three brands
• Answered telephone/email inquiries and complaints in a professional and engaging manner, while being empathetic to customers’ needs
• Conducted in-depth discovery sessions to understand business models, requirements, properly scope work and transition prospects into customers
• Primary point of contact for clients from onboarding through to renewals, account expansion and upselling… Show more
• Primary point of contact for clients from onboarding through to renewals, account expansion and upselling additional products
• Confidently communicated with clients, providing fast responses and solutions under pressure

Toronto, Canada Area

• Solved customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of problems
• Documentation and general administrative duties (bookkeeping, organizing company events etc.)

Toronto, Canada Area

• Team lead for ongoing marketing events
• Organized events
• Managed staff (hiring, scheduling, orientation, training, solving disputes)
• Built brand awareness
• Engaged and quickly connected with clients/customers

Toronto, Canada Area

• Assisted in full-cycle marketing initiatives (social media, email campaigns, etc.)
• Prepared, maintained and uploaded weekly blogs
• Wrote copy (web content, email communications, social posts)
• Managed large amounts of incoming calls and online queries
• Identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts through open and interactive communication

Winnipeg, Canada Area

• Developed concepts and copy for all customer-facing materials including in-store signage, digital, out of home, newspaper, social posts, magazine, direct mail, flyers, broadcast (scripts for radio, tv, video) etc.
• Partnered with Art Directors on concept development and messaging structure for all key campaigns
• Interpreted strategic objectives and translated them into tactics for the design team to execute
• Wrote clear, persuasive, original copy without extraneous embellishments… Show more
• Wrote clear, persuasive, original copy without extraneous embellishments and ensured the proposed concept copy was ownable
• Attended briefing meetings and status meetings where scope and scale of projects were discussed and offered insight and expertise on best practices for messaging

Winnipeg, Manitoba

Pickering & Toronto

• Shift leader responsible for managing the team and assigning responsibilities
• Won company-wide sales competitions for upselling and best guest reviews
• Elected by colleagues to represent them in meetings with management
• Mastered the art of tableside banter
• Brand Representative for public relations program

• Worked with various dance companies on different shows, event projects, and performances. Dance styles included:
• Ballet
• Jazz
• Modern
• Contemporary
• Salsa

Postgraduate Certificate, Advertising Copywriting

Copywriting, Social and Digital Media, Strategy, Integrated Communications, Portfolio Intensive Concept, Computer Skills, Art Direction.

Bachelor’S Degree, Bfa- Performance Dance

English, Entrepreneurship, Philosophy, History, Anatomy, Dancing, Acting, Singing,

Education record