Christine Dobbin Email & Phone Number

• Managed the customer lifecycle for all enterprise customers within my book of business• Responsible for key metrics such as customer health, retention, and expansion• Became a trusted partner to my customers so that I could better understand their needs and help them achieve their goals• Served as a key voice and advocate of my customers internally with teams such as product, sales, and leadership• Partnered with teams internally as well as third-party vendors to drive… Show more • Managed the customer lifecycle for all enterprise customers within my book of business• Responsible for key metrics such as customer health, retention, and expansion• Became a trusted partner to my customers so that I could better understand their needs and help them achieve their goals• Served as a key voice and advocate of my customers internally with teams such as product, sales, and leadership• Partnered with teams internally as well as third-party vendors to drive best-in-class customer experiences• Actively and routinely engaged with my customers to assess their priorities, identifying opportunities to further promote the Roomvo platform and ensure the full potential of service is realized Show less

Toronto, Ontario, Canada

Toronto, Canada Area

• Single-handedly managed all support, inbound sales and outbound sales channels for three brands• Answered telephone/email inquiries and complaints in a professional and engaging manner, while being empathetic to customers’ needs• Conducted in-depth discovery sessions to understand business models, requirements, properly scope work and transition prospects into customers• Primary point of contact for clients from onboarding through to renewals, account expansion and upselling… Show more • Single-handedly managed all support, inbound sales and outbound sales channels for three brands• Answered telephone/email inquiries and complaints in a professional and engaging manner, while being empathetic to customers’ needs• Conducted in-depth discovery sessions to understand business models, requirements, properly scope work and transition prospects into customers• Primary point of contact for clients from onboarding through to renewals, account expansion and upselling additional products• Confidently communicated with clients, providing fast responses and solutions under pressure • Encouraged a high level of engagement with clients in order to educate, build trust and drive product adoption• Built and maintained relationships across a variety of sectors including government organizations, for-profit and not-for-profit organizations• Despite a pandemic affecting our main client base (food businesses), I was able to grow our sales revenue by over 350% annually, selling B2B and B2C• Responsible for prospecting, hunting, and converting outbound leads • Maintained a collaborative relationship with the development and technical teams in order to adapt to client feedback • Prepared and delivered data-driven reports, contracts, and technical documentation with an emphasis on transparency and making complex information easy to understand• Used customer relations software to organize, maintain and understand various accounts• Handled a variety of payment and budget issues for clients Show less

Toronto, Canada Area

• Solved customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of problems• Documentation and general administrative duties (bookkeeping, organizing company events etc.)

Toronto, Canada Area

• Team lead for ongoing marketing events• Organized events • Managed staff (hiring, scheduling, orientation, training, solving disputes)• Built brand awareness• Engaged and quickly connected with clients/customers

Toronto, Canada Area

• Assisted in full-cycle marketing initiatives (social media, email campaigns, etc.)• Prepared, maintained and uploaded weekly blogs• Wrote copy (web content, email communications, social posts)• Managed large amounts of incoming calls and online queries• Identified and assessed customers’ needs to achieve satisfaction• Built sustainable relationships and trust with customer accounts through open and interactive communication• Handled customer complaints, provided… Show more • Assisted in full-cycle marketing initiatives (social media, email campaigns, etc.)• Prepared, maintained and uploaded weekly blogs• Wrote copy (web content, email communications, social posts)• Managed large amounts of incoming calls and online queries• Identified and assessed customers’ needs to achieve satisfaction• Built sustainable relationships and trust with customer accounts through open and interactive communication• Handled customer complaints, provided appropriate solutions within time limits; followed up to ensure resolution• Kept records of customer interactions, processed customer accounts and filed documents Show less

Winnipeg, Canada Area

• Developed concepts and copy for all customer-facing materials including in-store signage, digital, out of home, newspaper, social posts, magazine, direct mail, flyers, broadcast (scripts for radio, tv, video) etc.• Partnered with Art Directors on concept development and messaging structure for all key campaigns• Interpreted strategic objectives and translated them into tactics for the design team to execute• Wrote clear, persuasive, original copy without extraneous embellishments… Show more • Developed concepts and copy for all customer-facing materials including in-store signage, digital, out of home, newspaper, social posts, magazine, direct mail, flyers, broadcast (scripts for radio, tv, video) etc.• Partnered with Art Directors on concept development and messaging structure for all key campaigns• Interpreted strategic objectives and translated them into tactics for the design team to execute• Wrote clear, persuasive, original copy without extraneous embellishments and ensured the proposed concept copy was ownable• Attended briefing meetings and status meetings where scope and scale of projects were discussed and offered insight and expertise on best practices for messaging• Led creative presentations to senior management and client pitches with a confident, creative point of view• Ensured all projects meet brand standards and were completed on schedule• Maintained brand consistency across all marketing communications• Reviewed castings and determined best talent for broadcastClients Included: Canada Summer Games 2017, Manitoba Liquor and Lotteries, Payworks, University of Manitoba, Steinbach Credit Union, Manitoba Opera, Canada Mortgage and Housing Corporation, MTS, Lawton Partners, Johnston Group, Recycle Everywhere, Assiniboine Park Conservancy and Manitoba eHealth. Show less

Winnipeg, Manitoba

Pickering & Toronto

• Shift leader responsible for managing the team and assigning responsibilities• Won company-wide sales competitions for upselling and best guest reviews• Elected by colleagues to represent them in meetings with management• Mastered the art of tableside banter• Brand Representative for public relations program

Worked with various dance companies on different shows, event projects, and performances. Dance styles included:• Ballet• Jazz• Modern• Contemporary• Salsa

Postgraduate Certificate, Advertising Copywriting

Copywriting, Social and Digital Media, Strategy, Integrated Communications, Portfolio Intensive Concept, Computer Skills, Art Direction.

Bachelor’S Degree, Bfa- Performance Dance

English, Entrepreneurship, Philosophy, History, Anatomy, Dancing, Acting, Singing,

Education record