• Leading high-performance, cross-functional, matrixed teams to launch a new Human Performance Division.• Responsible for product design, roadmap planning, competitive analysis, and oversight for operations.• Performing work in both the federal and commercial segments.

• Introduced three key minimal viable products (MVPs) to address diverse Department of Defense use cases.• Developed and executed an expansive strategy for Internal Research & Development.• Focused on overall operational roadmap for the Innovations Division to align with corporate KPIs.• Assisted recently retired veterans with transition to corporate responsibilities through Skillbridge.

• Defined Total Customer Experience (TCE) including deployment, briefings, issue resolution, and metrics.• Led agile internal business process engineering efforts to create, review, and improve internal processes.• Implemented robust support systems to streamline business operations and improve productivity.

• Director of a federal grant through Health Resources and Services Administration (HRSA) with the aim of reducing morbidity and mortality from opioid use disorder in rural Appalachia. • Grew federal grant dollars by 84% ($6.7M to $12.3M) in less than 24 months.• Secured a renewal to bring the grant to $15.6M at the end of the original grant term.• Managed project goals, delivered all commitments on time and in accordance with budget, and spearheaded the development of appropriate program metrics while simultaneously enabling collaboration across the 46-county service area in 11 states. • Developed and delivered 181 unique products despite the impact of the pandemic.• Managed 12 direct and dotted line staff and 15 vendor/contractors including program managers, data analysts, technical writers, and dissemination professionals. This high functioning team was built/managed remotely during COVID-19. • Collaborated with 20 faculty members with assorted subject matter expertise. • Products utilized in all US states and territories in addition to 74 other countries during my tenure on topics such as suicide prevention, stigma, justice-involvement, telehealth, and others. • Presented and reported to the US Congressional Senate Majority Leader’s office, HRSA leadership, URMC executive level leadership, government relations, and community organizations across our service area. • Acted as a consultant to University Administration on strategic process improvements.

• Developed and operationalized an implementation methodology for a suite of behavioral health products from smart phone apps to web-based enterprise analytics.• Continuous improvement of processes and tools through iterative review and outside of the box thinking.• Managed customer relationships to mine and grow existing opportunities and increase engagement.

• Expertly managed six of HP’s largest graphics customers earning HP’s coveted “Leading the Way” award.• Earned executive trust with predictable, honest, and comprehensive reporting and communication.• Led multiple initiatives that were instrumental in increasing sales and boosting company revenue.• Rapidly improved TCE scores leading to millions of dollars in annual revenues.• Led the development and implementation of evaluation criteria for key business initiatives.• Supported HP’s cutting-edge platforms with careful parts and consumables analysis and management.

• Developed enterprise-wide training solutions to achieve sales, revenue, and customer satisfaction objectives.• Supported North America, Latin America, Asia Pacific/Japan, Europe, Middle East, and Africa. • Led a complex project to standardize global business processes producing a projected $3.2M in cost savings.• Spearheaded employee engagement programs resulting in a 13% improvement in employee ratings. • Designed and deployed an industry leading Operator Certification program.• Mined innovative ideas to address practical business problems and rolled out solutions; patents submitted.

• Led the services integration of a newly acquired company resulting in $27M in operational savings.• Through strategic thinking, designed and implemented efficiencies across a large service portfolio.• Created the foundation for numerous tools; return on investment, collateral, and early mobile applications.

• Planning and business operations strategist with direct responsibility for one- and three-year growth plans.• Authored business plans to drive aggressive business transformation and forward-thinking communications.• Primary liaison to senior level management in the creation of a Technology Services Scorecard and Dashboard.

• Partnered with all businesses; Sales, Marketing, Information Technology, Finance, and others.• Responsibility for North America, Latin America, Asia-Pacific/Japan, Europe, Middle East, and Africa • Drove sales, increased revenues, and promoted HP’s technology and business services.

• Extensive work with federal government bids and proposals. • Constructed and reviewed legal language including limitations of liability and intellectual property rights. • Acted as the primary legal negotiator for several of HP’s top commercial accounts.• Sales Representative closing each year at or above 200% of quota.• Represented HP in orals presentations for a $500M bid. • Selected for Achiever’s Club during each year in this role.

InSTEDD envisions a world where communities everywhere design and use technology to continuously improve their health, safety and development. As Global Ambassador for InSTEDD, I acted as an advisor for outbound communications strategies and drove change in website and social media presence. I also assisted with the writing and editing of Success Stories for publications such as Forbes and The Huffington Post.