Inbound/outbound customer contact via phone, text and email. Verbal and written communication. Use of i360 database, inputting new customers, updating records and creating service work orders.Use of Ring Central, phone calls and textingMicrosoft product line: Word, Excel, Sharepoint, Teams and PowerPointDay to day includes, inputting service work orders, ordering service parts with appropriate vendors, auditing customer files for warranty requests, selling service parts, scheduling service technicians, monitoring and ordering service stock.

Handled all customer service calls regarding client escalations and negotiated resolutions with all parties involved. Developed new marketing efforts to generate core leads. Established sales goals, coached and mentored Sales Reps in Sarasota, West Palm Beach, and Orlando. Coordinated and conducted monthly sales team meetings. System administrator for CRM-Salesforce system and handled training for all employees. Answered incoming phone calls and scheduled appointments for sales reps.

Oversee all aspects of national/regional customer accounts, including contract and pricing negotiations for GPO’s, wholesaler’s, PBM’s, IDN’s, retail chains, Government/VA, and independent pharmacies. Prepared and submitted RFP’s for all customers. Monitor supply chain by reviewing inventory daily and hold weekly inventory meetings with all parties involved in manufacturing and packaging. Handle customer service calls for sales and marketing and all customer purchases. Work daily with our distribution centers regarding orders, shipping, returns and inventory supply.

Responsible for budgeting, forecasting, strategic planning, reporting and creative for all print media advertising to generate package sales and tours to the sites from this marketing channel. Coordinated DRTV campaigns. Managed publisher/media broker relationships and negotiated all pricing.• Developed and maintained the operating budget and fulfillment budgets - if necessary, re-forecast budgets, package numbers and tour goals each month • Published monthly reports for budgets and monthly performance reports on magazine ads, DRTV campaigns and web site• Created over 100 packages each year - includes: determining package price points, accommodations and premiums to use in each market• Developed 186 ads for over 30 different publications, in addition to working with the internal Brand Services team to create all ads.• Maintained web pages that supported our print media ads – www.wyndhamescapes.com

Manage weekly mail production with vendors for lead generation for prospects and owner database. Manage four websites for prospect mail and tracking/reporting. Design and update direct mail materials and prepare files for print. Manage print vendor relationship, negotiate pricing and trafficking of projects.• Manage and coordinate weekly mailings for 23 resorts. • Ensure proper mailing states and accurate copy. Monthly mail production up to 500,000 pieces of mail.• Independently select print vendors and letter shops based upon cost comparison• Maintain BRC and BRE accounts with Post Office• Design and update direct mail pieces and prep files for production• Monitor inventory levels and reporting of inventory for timely reprinting of materials• Maintain and update four websites using design template on internet• Weekly reporting of packages purchased and tours for websites•Process all invoices for Direct Response department

Management of day-to-day vendor relationship, internal client relationships and customer relationships• Developed and managed the “do not call” policy/process as it relates to Federal Law and call center activities which resulted in reducing the do not call rate by 50%• Provided on-going comprehensive project management for all direct marketing database development • Processed all database requests, including data extractions, for internal customers in a timely and concise manner• Managed e-mail marketing campaigns and all customer inquiries/questions• Managed internet tracking system for specific campaigns to enhance reporting measures

Responsible for all reprint production of collateral pieces and all graphics/displays needs for vacation ownership sales galleries, internal departments and off-site properties.• Developed and maintained vendor relationships to decrease costs to Marriott and clients• Handled all approvals for bluelines and/or graphic display layouts in a timely and concise manner which decreased turnaround time and costs• Attended press checks for print production and staging/final walk through for vacation ownership sales gallery displays• Participated on team to develop the Marriott Vacation Club Creative Services Brand web site and supervised uploading images to web site• Maintained and updated all photographic images in Marriott Vacation Club image library for over 30 resorts• Updated weekly job status report for a department of 7 associates• Created the Ritz Carlton Club Owner kit and placed monthly orders for Marriott Vacation Club owner binders

Responsible for providing administrative assistance and support for the Director of Brand Advertising and Communications and the Director of Brand Marketing and Creative Services team• Responsible for expense reports, payroll, and travel arrangements for a department of 5 associates• Prepared and submitted all corporate invoices for payment and journal entries to corporate accounting in a timely and concise manner• Scheduled meeting dates, prepared agendas and meeting minutes• Responsible for lending support to site and other internal clients with branded merchandise• Developed and implemented an approval code system for printed collateral in order to ensure brand consistency, brand standards and legal compliance with timeshare law in all states• Responsible for downloading all image/photographic to electronic media (Zip disk, CD Rom or FTP site) for printed collateral and displays