Jacob Mcmurray Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Review site measure details according to contract documents• Complete site visits with customers to ensure product, timelines and expectations arealigned• Responsible for collecting payments from customer upon completion of project• Communicate with all ordering and purchasing functions to ensure all products are orderedaccurately and timely• Manage and develop contractors• Inspect jobs in progress to ensure all subcontractors are adhering to company safetypolicies, quality standards, and job schedules• Communicate all field activities to branch team on a daily basis• Ensure that warranty claims are completed to standard• Ensure customer receives highest level of service• Assist warehouse as needed

• Provided branch, store, and CSC support by communicating with branch management,sales managers and ISC to drive customer service metrics and cycle time.• Trained new associates on current systems and processes to be successful in the ISM andService Technician rolesManagement Experience, 13yrs Contractor ManagementExcellent Customer Service OSHA CertifiedStrong Leadership and Mentoring Skills Document and Report PreparationProject Management Excellent Organizational Skills• Successfully managed installation projects and revenue for 12 Central Florida Home Depotstores• Provided accurate and swift resolutions for escalated situations resulting in positivesatisfaction• Used independent judgement managing unexpected cost increase due to additional labor ormaterials• Accountable for job cost and gross margin• Executed consistent monthly quality review with Service Providers to drive high customerservice• Completed project site visit with contractor to ensure works are completed per standard• Oversaw multiple job sites across a large geographical area• Managed the contractors for the second largest branch in the state• EPA and State Lead Safe Certified Renovator. Certificate Number: R-I-128533-16-02526

Orlando, Florida

Worked in various roles in multiple parks within Orlando parks operations departments

Orlando, Florida

Worked in various parks various position from admissions to park operations

Bachelor Of Arts - Ba, Interpersonal Communication

Associate Of Arts - Aa, General Studies