Christine Pham Email & Phone Number

San Jose, Ca

San Francisco Bay Area

• Provided clinical consultation services for doctors worldwide to plan dental implants using 3D imaging software• Handled high volume communications by providing prompt and reliable customer support via phone and email• Effectively troubleshooted customer complaints and handled sensitive situations with professionalism and diplomacy• Represented at trade shows and prepared presentations for lectures and talks to educate and promote company products• Trained new consultants on clinical and technical knowledge relevant to dental treatment procedures and internal department operations • Collaborated with software, lab, and sales teams to resolve complex clinical cases and develop creative solutions to improve software capabilities and medical device applications• Designed virtual bone models using 3D imaging software to create surgical stents• Corresponded with partner companies, vendors and delivery services• Established and updated department protocols, work instructions and SOPs

San Jose, Ca

• Assisted clinicians via online webinars to develop optimal dental treatment solutions for single, bridge, overdenture, All-on-4, and zygomatic implant cases• Provided trainings for doctors & clinical staff on surgical guide applications • Managed and processed incoming product orders for instrumentation • Utilized CRM (Salesforce) to create and manage doctor accounts • Utilized CMMS (Computerized Maintenance Management System) to create and update customer accounts, case statuses and product orders

San Francisco Bay Area

After working personally with both doctors and patients abroad, I realized that diagnostic care is essential to giving patients proper treatment and better helps in saving patients lives. Here, I worked with optical imaging instruments in the lab for breast and prostate cancer research projects. Our mission was to use the imaging technology to improve early cancer detection and diagnostic specificity in order to reduce disease recurrence and improve survival.- Assessed breast imaging-based approaches for improved cancer diagnosis leading to earlier detection, reduction of disease recurrence and improved survival- Cell culturing, radiolabeling antibody fragments- Preparing assays for breast and prostate cancer projects- Prepared subjects for optical and fMRI scans- Used optical imaging instruments to analyze imaging data for bioluminescence & fluorescence- Investigated the effects of 124I-Radiolabeling conditions on antibodies and their derivatives- Presented findings at annual symposiums

Davis

Vietnam

Our Motto: Changing Lives, One at a Time - http://www.gsmdm.org/I worked in a non-profit organization called the Good Samaritan Medical and Dental Ministry which provides medical-dental care to remote villages in Vietnam. I have hands-on experience working on the clinical field as well as in the operation room and have assisted in surgeries such as neural, gastrointestinal, cardiac and ENT cases. During my time with GSMDM, I was also responsible for being a Fellowship Leader and Worship Team Leader on the field. - Worked in the Medical Assistant Clinical Team to assist and translate for American doctors on the clinical field - Assisted field physicians in removal of cysts and other minor surgeries- Worked in the Medical Interpreter Clinical Team to translate for American and Vietnamese doctors at the Hue Hospital in Vietnam- Assisted specialized surgeons (general, neural, ENT, emergency and infectious disease) within the operating room both as a scrub-in assistant and translator- Hands on experience of assisting with surgeries such as neural, gastrointestinal, cardiac and ENT cases- Take photographs and videos of surgeries for documentation and study purposes - Worked as a historian and was responsible for taking patient’s history and vitals immediately on-field- Managed inventory for the Pharmacy team and dispensed pills according to doctor’s prescription on clinical field- Helped organize fundraisers & rallies in Northern California to help raise awareness and funds- Lead fellowship teams in devotion and debriefing sessions on field- Lead worship for the entire clinical team during the mission trip

San Francisco Bay Area

Tutored an after-school program in a classroom of 20 students of children K-6 in Math, Science, and English.

Bachelor’S Degree, Human Development

International/Global Studies

High School

Activities and Societies: Key Club International, Interact Club, Far East Lion Dance Association, Chinese Club, Varsity Badminton