Christine Pham Email & Phone Number

California, United States

Seattle, WA, US

• Spearheaded the first partnership launch with Delta, surpassing forecasted predictions by driving over 302k net new active members, effectively achieving 230% of Year 1 goals with 2.3M account links between programs.
• Architected security and privacy compliance tracking measures for third party data to prevent sensitive personal information from being collected and avert revenue losses up to $550k for all users across the platforms.
• Organized the implementation of new Starbucks Reward Tier Changes, ensuring that the per-star cost remained below $0.04 resulting in a substantial increase in discount savings, totaling $102M while also giving back.
• Led second partnership with Bank of America, with over 40k account links within the first day exceeding initial by expectations by 15% and driving incremental revenue of $34-$61 per member per year.

Beaverton, OR, US

• Researched and investigated how to have vendors integrate with Nike’s promotion system, creating short and long-term roadmaps for greater Nike experiences: Nike App, Member Unlocks, SNKRS, that had over 55.8M MAU.
• Developed projections of $10.5M YoY revenue lift for Global Stores based on A/B testing of promotion messaging and increased conversion rate of 9.58%.
• Communicated clearly defined and achievable product goals with the Engineering team by proposing a 2-year timeline for integration by negotiating trade-offs and adjusting scope around scalability, data retention and.
• Presented to senior executives a business initiative strategy to avoid a minimum of 2 months of duplicate feature work, increasing global revenue market share 1% and ensure parity across Nike geographies platforms.

San Francisco, California, US

• Created Go-to-Market (GTM) strategy for System Integrator partnerships and Microsoft Consulting Services to determine what metrics, goals, and feedback should be used when facilitating deals of up to $50k/month.
• Launched first virtual career fair for M12 that had 8 portfolio companies, over 300+ student registrations by organizing logistics such as platform selection, LinkedIn marketing and inter-party communication management.

Palo Alto, CA, US

• Led an engineering team in architecting code to provide accessibility features (such as light and dark themes) on vSphere HTML5 (H5) Client, presented to 23k+ VMWorld Conference attendees.
• Redesigned internal feedback tool feature that offered customers a more intuitive experience and enabled screenshot upload capability, resulting in 15% sort speed improvement.
• Enhanced design and usability feature in vSphere’s H5 Client allowing users ability to add more customization throughout the User Interface which increased engagement by 5%.

San Jose, CA, US

• Developed admin portal user interface for Cisco Cloud Collaboration Services using AngularJS to help customers handle entitlements and services; product serves 95% of Fortune 500 and generates $1.2B in revenue per year.
• Owned client-side analytics module and utilized Mixpanel to analyze user interaction trends and enhance experience resulting in product managers prioritizing features 10% faster increasing engineering capacity.

La Jolla, CA, US

• Constructed documentation system for KA Lite, offline version of Khan Academy, using Sphinx (Python generator); work allowed engineers to easily create notes to share with other developers
• Created wireframe mockups in partnership with designers to collect user data in offline mode and drive downloads
• Managed code quality assurance Handlebars to standardize code make development simpler and more efficient

• Lead a community of over 70 students by hosting multiple social networking events to promote unity.
• Mediated conflicts on topics such as roommate conflicts, harassment and balancing school by using communication methods that included email, private meetings and active listening.

New York, NY, US

• Developed the Web Monitoring Tool (WMT), a web-based interface to monitor the L-3 Linkabit SATCOM device.
• Optimized code for all mobile UI’s using libraries including: JQuery, Dojo, KnockoutJS, Bootstrap and RequireJS.
• Maintained version control using GitHub and Code Collaborator during code reviews in an agile development cycle.
• Utilized Enterprise Architect to create UML Class Models in order to represent new schemas for the UI constructed.

San Diego, California, US

• Developed an enterprise Java web application that aided in automated distribution, installation and configuration for the Command and Control (C2) applications for the United States Navy used in offshore deployment.
• Designed initially with JavaScript, CSS and HTML to show how data could be used in order to secure more funding.

La Jolla, California, US

• Served as a consultant for the US National user community in order to detect federal Medicare and Medicaid fraud.
• Resolved issues for users that included network/system performance, security access issues and secure file transfers.

Master Of Business Administration - Mba

Bachelor’S Degree, Computer Science

Education record

Computer Science

High School