Exclusive support of SolarWinds monitoring environments.Upgrade SolarWinds environment to current release. Reconfigure alerts to eliminate noise and automate actions. Implement data accuracy validation to effect alert scope precision.Department team collaboration for appropriate monitoring coverage.

Implement, configure, maintain, & decommission monitoring to support business requirements for ~ 4000 Linux & Windows servers. Support (ISO build, maintain, patch) monitoring infrastructure of 40 Linux and 10 Windows servers.Team member and major participant for initial install and 3 upgrades. Align application usage with business requirements and processes. Monitor system health, performance, processes, services, exceptions, and web presence. POC IT Ops applications; New Relic, Data Dog, Science Logic, SolarWinds SAMLeverage tooling and automation to reduce repetitive and menial tasks. Workflow analysis & data validation with SQL queries. Dashboards for business owners providing reliability, performance, business, and KPI metrics.Developed and delivered cross-team training for constructive user experience. Root cause analysis to resolve errors, ensure accuracy, reduce MTTR, and failure costs. Define business services to integrate with ServiceNow.Cross-department collaboration with IT Ops, Apps, Security, and Management. Accurate event notification to responsible support teams with crucial and detailed information. Document business processes, access roles, authentication, and custom instrumentations. VM, UCS monitoring, relationship mapping to component level to ensure site reliability.Reduce costs by managing licensing and tool conversion. Integrate ServiceNow automated incident creation and resolution.Apply scrum/agile methodologies.Identify, troubleshoot, & resolve application process failures.Onboard new employees and mentor IT summer interns.

Identify & implement 90+ functional & process improvements in Remedy ITSMDiscover workflow failure points, implement workflow automation and validation.Collaborate with business patron & developer to define solution design. Analyze data inconsistency and integration failures with MS SQL; determine and execute solutions.Document processes & develop and deliver training for business users.Analyze data quality, functional and processing errors; define and execute resolutions.

Define, document, and configure Remedy SRM service, operation, and product catalog offerings. Partner with resolution process owners to evaluate current process, forms and workflow.Improve process, form, and workflow in Remedy SRM application. Create design specs and artifacts.Perform business analysis for BMC Remedy SRM implementation.Support ITSM project manager and functions for BMC Remedy SRM.

Install, configure, deploy and administer BMC Remedy ARS and ITSM modules. Upgrade from Requestor Console to Service Request Management (SRM). Configure Web Services to integrate events from outside sources. Use Advance Interface Forms to centralize on-boarding process.

Implement and maintain CA eHealth, HP Service Desk and HP Network Node Manager. Design forms and workflow in HP Service Desk for Incident, Problem, Service and Change management. Automate LANDesk and Active Directory data integration with HP Service Desk to create a base CMDB. Configure event management with integrations to CA eHealth and other management applications.

Project Coordinator for Enterprise Systems team. Collaborate with wider scoped projects as departmental project coordinator.

Manage LAN, WAN and directory services during period of large company growth of size and locations. Assess new network and system provisions for all distributed sales offices.