Christine Mccormack Email & Phone Number

• High volume quality control of services and logistics of trips pre-departure• Liaise between the sales team and suppliers to provide problem solving expertise and superior customer service by taking immediate action to contact necessary parties, propose operational changes, assist the client, and diffuse the situation• Create, maintain, and facilitate training curriculums, training material, and on-boarding schedules for new employees• Provide on-going training, support, and mentorship to team members• Implement and maintain supporting documentation for current practices and procedures• Maintain accurate and detailed tracking and reporting documents • Analyze data and trends to find areas in which to improve the overall client experience • Create and maintain team schedule and assign and oversee scheduled tasks• Prepare travel arrangements, update bookings in proprietary booking system, create payment requisitions and pay vendors • Complete quality control of services, and provide financial statement variance resolution on a monthly basis• Assist the Finance department in creating and implementing the applications of client travel credits • Provide support in the investigation and resolution of credit card disputes, claims, and chargebacks

Toronto, Ontario, Canada

• Primary liaison between the sales team and the suppliers in quoting and booking hotel accommodation, private car services, private aviation and ground services for clients• Provide accurate quoting information for each sales agent's inquiry in compliance with Service Level Agreement• Prepare travel arrangements, update bookings in proprietary booking system, create payment requisitions and pay vendors for a high volume of bookings• Provide problem solving expertise and superior customer service in an emergency 24/7 basis, taking immediate action to contact necessary parties, propose operational changes, assist the client and diffuse the situation• Analyze data and trends to find areas in which to improve the overall client experience • Create, maintain, and facilitate training curriculums, training material, and on-boarding schedules for new employees• Implement supporting documentation for current practices and procedures• Maintain accurate and detailed tracking and reporting documents with each quote and booking transaction• High volume quality control of services, financial statement variance resolution, and data tracking• Create and action Virtual Credit Card payments, arrange wire transfers and other payment arrangements• Provide support in the investigation and resolution of credit card disputes, claims, and chargebacks

Toronto, Ontario, Canada

• Provide problem solving expertise and superior customer service to mediate client discrepancy by providing written or verbal communication to reconcile and deescalate issues • First point of contact for client emergency calls on a 24/7 basis • Provide problem solving expertise and superior customer service in emergency situations taking immediate action to contact necessary parties, propose operational changes, assist the client, and diffuse the situation• Prepare travel arrangements, update bookings in proprietary booking system, create payment requisitions and pay vendors for a high volume of bookings• High volume quality control of services, financial statement variance resolution, and data tracking• Analyze data and trends to find areas in which to improve the overall client experience • Provide administrative support such as corresponding to client and colleague inquiries by email correspondence using Microsoft Outlook, answering client and colleague inquiries by phone• Lead and owned all training along with the Internship Program for our department as well as cross departmental training initiatives• Facilitate e-learning and in person training, create training curriculums, training material, and on-boarding schedules for new employees and interns • Collect testimonials of clients and feedback from surveys, obtain approval for use; edit; and categorize • Find opportunities for improvement, create Standard Operating Procedures upon implementing new practices• Investigate and a provide resolution of credit card disputes, claims, and chargebacks• Track and distribute monthly/quarterly reports on trends for senior leadership, i.e. Issue Management, NPS, and Client Feedback

Toronto, Ontario, Canada

• Act as a product expert to articulate software features, procedures, and best practices• Facilitated e-learning and in person training for new, and prospective clients• Lead the onboarding process; working closely with the client to gather and configure data, configure software and accessories• Provide ongoing training and technical support to existing clients• Identify areas of contention from clients and track information to bring back to the team • Worked with the team to enhance client training processes and support materials utilizing programs such as Jira, SendGrid, Slack, Support Bee, and Trello

Toronto, Ontario, Canada

• Plan, and coordinate itineraries for student education trips for over 100+ schools per year• Build and maintain relationships with suppliers and vendors, along with negotiation of rates • Research and gather destination knowledge to acquire a comprehensive understanding of destination amenities• Update and maintain CRM database with accurate supplier and rate information • Prepare final travel package by gathering appropriate documentation and payment requisitions • Create payment requisitions and pay vendors

Calgary, Canada Area

• Ensure clients inquiries for 40+ corporate offices are met with friendly service and in an efficient manner• Coordinate lobby exhibits, holiday & special events, promotions, and contests• Manage building conference center schedule, room configuration and set up• Produce and contribute the Concierge Quarterly Newsletter• Facilitate training, and on-boarding for new employees• Supply information on ticket availability, prices, and services provided through Eservus• Assist with the tenant access card program & implement security procedures• Provide assistance to property management office and security when needed• Responsible for creating and publishing the tenant media & poster program

Calgary, Canada Area

• Manage reservations email inbox and book reservations by phone or electronically • Review reservation details to resolve any discrepancies• Trained all new employees on hotel procedures and operating systems• Ensure clients inquiries are met with friendly service and in an efficient manner• Work efficiently in a fast place environment• Review incoming guest profiles and implement opportunities to build and maintain relationships

Calgary, Canada Area

• Check in and out guests and ensure their needs are met• Build and maintain relationships with new and existing guests• Review incoming guest profiles and implement opportunities to build and maintain relationships

Bobcaygeon Ontario

Monitored inventory levels and ordered merchandise as neededResearched new merchandise to expand product offeringReceived, verified, and organized shipments Responsible for designing and implementing creative window and floor displaysInitiated and maintained social media campaign

Travel And Tourism, Tourism And Travel Services Management

Education record