Christine Hernandez, Pmp, Csm, Safe Rte Email & Phone Number

Provided project/program management of three (3) product features for the main B2B stack. Acted as a mentor for four (4) Program Managers, and as a Scrum Master for three (3) teams. Established operating procedures, templates & reports for PMO.- Collaborated with other program and product managers to identify risks and opportunities across multiple projects within the department- Work closely with pod leads, cross-functional teams to plan and develop scope, results, required resources, work plan, and timeline for new initiatives- Identified and managed program risks, and produced program reports for leadership & stakeholders

Lead Advisor in team building and implementing scrum practices. CRM vendor analysis for customer support helpdesk and sales teams. • Transforming business culture in close partnership with C-level leadership.• Facilitating strategic goal planning workshops with key company stakeholders.• Managing CRM implementation projects and conducting business analysis of sales, account management, and helpdesk support teams.

Greater San Diego Area

Implemented and rescued Salesforce Service Cloud projects using scrum hybrid methodology. Led PMO initiatives. Developed, trained on project methodology. • Led projects valued over $2M.• Led risk analysis, mitigation strategy, and project quality for troubled project accounts.• Developed strong client/ team relationships with 2 strategic partners (including eBay and Nike).• Created new PMO resources like a library of reusable resources, and executed gamification processes.

- Accountable for the successful completion of all aspects of Salesforce cloud implementation projects for a variety of industries, using scrum hybrid methodology.- Led and directed the team, providing space for a wide degree of creativity and latitude as needed.- Regularly exercising independent judgment and taking the lead role on enterprise level complex projects.- Led risk analysis, mitigation strategy, and project quality for new client accounts and their related contracts. -Analyzed risk for 90% of sales contracts in pipeline annually. - Served as a trusted advisor for sales operations relating to risk mitigation, protecting company resources and ensuring profitability.• Managed a team of four (4).• Reported metrics on risk factors to executive leadership.

Greater San Diego Area

Project Manager delivering custom software and large scale CRM implementation projects. Working on projects worth up to $1M. Unique project charters, project strategy plans and timelines that bring efficiency, value, and strategy for valued clients. • Multi-Execution of up ten (10) projects simultaneously. • Financial tracking of project budgets with costs up to $1M. • Strategic project planning for client implementations ensuring high value is gained from delivered solutions.• Guiding stakeholder expectations and nurturing positive business relationships among senior management, team members, outsourced developers, and external stakeholders. • Established corporate change control policies bringing 50% annual savings in project costs & labor.• Risk mitigation of resource allocation overlaps, project dependencies, and other identified project risks.• Conflict resolution with internal and external stakeholders as the need arises. Use of judgment to escalate issues if needed.• Effective use of project management tracking tools like MS Project, Assembla, and Basecamp.• Product & Release management of SaaS software releases. Prioritizing and planning scope for software releases based on highest possible profit gains and client satisfaction gains.• Product Roadmap planning, design, and competitive research analysis to ensure product is future-proof. • Author of software user guide documentation and software release notes. • Join efforts in application QA testing.

Managed high profile projects and led the adoption of Project Management practices in the Information Technology Department. • Successfully delivered the highly political and statewide Brokers of Expertise (social-networking for teachers) project, a CA Department of Education initiative. • Delivered the 2-year implementation of the Organizational Management System (OMS), an event management tracking system. Defined requirements from cross-functional departments. • Maintained high standards of quality control throughout the life cycle of projects.• Producing project reports: project charters, project plans, communication plans, proposals, stakeholder analysis, risk analysis, issue tracking, project timelines, and exit strategies.

Project Manager for the implementation of the student management system and to increase business process efficiency at the China & Malaysia campuses. Project worth $2M. • Communications with cross-functional business units in the UK, China, and Malaysia campuses. • Developed project charter and plan with business requirements, milestones, and timeline.• Delivered training sessions and created training materials to colleagues in China and Malaysia. • Performed risk analysis and plans to mitigate identified risks. • Stakeholder awareness and buy-in gained by published updates and weekly progress reports. • Developed functional requirements documentation of system processes, user interfaces, and reports to capture user needs. • Coordinated phased roll-out of the each system or system module to the international campuses.

Acted as an Officer for handling student debts concerns in relation to graduation and registration. Provided advice to School staff on published regulations and quality assurance processes.• Managed the operation of the student discipline regulations, processed disciplinary appeals, hearings, and reported disciplinary offences statistics.• Acted as Secretary for two (2) University's Quality Assurance audits.• Led the University-wide “National Student Survey”. Created data reports and marketing materials, along with informing high-level managers with weekly progress reports.• Made decisions on student suspension requests and requests for extension's to a student's registration period or extensions to their thesis deadlines (for postgraduates) in accordance with quality assurance policies.

Greater San Diego Area

- Managed the daily administration of the Dean's office to include taking meeting minutes, website content editing, and reported to the Dean on School budget activity.- Supervised and trained new; Tracked modules and assigned full-time and adjunct faculty based upon chair recommendations, teaching evaluations, teaching loads, on behalf of the Dean. - Maintained various databases and spreadsheets, detailing information regarding enrollments, and organized the content for the annual catalog.- Provided academic advice and support for Business students, resolved student complaints, and when complaints went beyond, gathered information and made recommendations to the Dean.- Acted as a representative of the Dean, when called upon, for meetings and daily operations within the School.

Ba Business Administration

Certificate In Nonprofit Management