Christine Hernandez, Pmp, Csm, Safe Rte Email & Phone Number

Provided project/program management of three (3) product features for the main B2B stack. Acted as a mentor for four (4) Program Managers, and as a Scrum Master for three (3) teams. Established operating procedures, templates & reports for PMO.- Collaborated with other program and product managers to identify risks and opportunities across multiple.

• Lead Advisor in team building and implementing scrum practices. CRM vendor analysis for customer support helpdesk and sales teams.
• Transforming business culture in close partnership with C-level leadership.
• Facilitating strategic goal planning workshops with key company stakeholders.
• Managing CRM implementation projects and conducting business analysis of sales, account management, and helpdesk support teams.

Greater San Diego Area

• Implemented and rescued Salesforce Service Cloud projects using scrum hybrid methodology. Led PMO initiatives. Developed, trained on project methodology.
• Led projects valued over $2M.
• Led risk analysis, mitigation strategy, and project quality for troubled project accounts.
• Developed strong client/ team relationships with 2 strategic partners (including eBay and Nike).
• Created new PMO resources like a library of reusable resources, and executed gamification processes.

• Accountable for the successful completion of all aspects of Salesforce cloud implementation projects for a variety of industries, using scrum hybrid methodology.- Led and directed the team, providing space for a wide.
• Managed a team of four (4).
• Reported metrics on risk factors to executive leadership.

Greater San Diego Area

• Project Manager delivering custom software and large scale CRM implementation projects. Working on projects worth up to $1M. Unique project charters, project strategy plans and timelines that bring efficiency, value.
• Multi-Execution of up ten (10) projects simultaneously.
• Financial tracking of project budgets with costs up to $1M.
• Strategic project planning for client implementations ensuring high value is gained from delivered solutions.
• Guiding stakeholder expectations and nurturing positive business relationships among senior management, team members, outsourced developers, and external stakeholders.
• Established corporate change control policies bringing 50% annual savings in project costs & labor.

• Managed high profile projects and led the adoption of Project Management practices in the Information Technology Department.
• Successfully delivered the highly political and statewide Brokers of Expertise (social-networking for teachers) project, a CA Department of Education initiative.
• Delivered the 2-year implementation of the Organizational Management System (OMS), an event management tracking system. Defined requirements from cross-functional departments.
• Maintained high standards of quality control throughout the life cycle of projects.
• Producing project reports: project charters, project plans, communication plans, proposals, stakeholder analysis, risk analysis, issue tracking, project timelines, and exit strategies.

• Project Manager for the implementation of the student management system and to increase business process efficiency at the China & Malaysia campuses. Project worth $2M.
• Communications with cross-functional business units in the UK, China, and Malaysia campuses.
• Developed project charter and plan with business requirements, milestones, and timeline.
• Delivered training sessions and created training materials to colleagues in China and Malaysia.
• Performed risk analysis and plans to mitigate identified risks.
• Stakeholder awareness and buy-in gained by published updates and weekly progress reports.

• Acted as an Officer for handling student debts concerns in relation to graduation and registration. Provided advice to School staff on published regulations and quality assurance processes.
• Managed the operation of the student discipline regulations, processed disciplinary appeals, hearings, and reported disciplinary offences statistics.
• Acted as Secretary for two (2) University's Quality Assurance audits.
• Led the University-wide “National Student Survey”. Created data reports and marketing materials, along with informing high-level managers with weekly progress reports.
• Made decisions on student suspension requests and requests for extension's to a student's registration period or extensions to their thesis deadlines (for postgraduates) in accordance with quality assurance policies.

Greater San Diego Area

- Managed the daily administration of the Dean's office to include taking meeting minutes, website content editing, and reported to the Dean on School budget activity.- Supervised and trained new; Tracked modules and assigned full-time and adjunct faculty based upon chair recommendations, teaching evaluations, teaching loads, on behalf of the Dean..

Ba Business Administration

Certificate In Nonprofit Management