Christine (Thena) Macarthur Email & Phone Number

San Francisco Bay Area

Took ownership of Uniform / Vendor coordination, with emphasis in daily problem solving and conflicting priorities.Managing a complex and substantial number of work orders, service issues, maintenance communication, and client relationships.Utilizing project managment experience to create smooth transitions in products or site start-up.

San Francisco Bay Area

• Took ownership of Innovation R&D financial and forecast reporting, discovering $1 million error and streamlining processes to avoid future discrepancies. Ownership freed management from fact-finding and other time.
• Improved invoice tracking by developing relationships with vendors and creating forecast reporting, restructuring the process at the team level, and following each invoice from presentation to paid in full / recognized.
• Supported sales and development team goals by removing distracting tasks, providing improved procedures and transparency of expenditures, coordinating large equipment purchases, and providing full ownership of employee.
• Continuous development of team image presentations, from event planning to designing individual accomplishment reports.

San Francisco Bay Area

• Successfully prepared Human Resources audit in anticipation of a multi-billion dollar merger.
• Organized sensitive and confidential documents, investigated records status for numerous physical client sites on various documentation systems
• Liaised between Human Resources department and employees, and brought client into compliance with SEC regulations.

Berkeley

• Part-time, individually-owned business for the purpose of creating works of authorship and art.
• Legal entity for the sale of personally written or painted works.

San Francisco Bay Area

• Recruited to drive team effort in recovering customer confidence on major sales projects by delivering consistent communications and training, providing outstanding reporting to company and client management, clearing.
• Achieved strategic relationship management by increasing client retention and preventing threatened cancellation of product line. Improved customer satisfaction by effectively managing communications, conflicts.
• Developed documentation and reports for specifically created team, achieving a significant reduction in administrative work for sale teams, as well as increasing efficiencies and client satisfaction. Enhanced team.
• Providing on-going, detailed status reports to client management teams. Led meetings to improve communications and expectations, and provided analysis of client needs to sales. Provided specialized testing products.

San Francisco Bay Area

• Recruited to drive team effort in recovering customer confidence on major sales projects by delivering consistent communications and training, conducting product testing prior to release to the client, timely clearing.
• Provided proactive administrative organization, created effective meeting plans, led meetings to improve communications and expectations, managed scheduling, and prepared outstanding PowerPoint reports to.
• Achieved full retention of client business and increased potential revenue by satisfying customer needs.
• Improved strategic relationship management by increasing client retention and preventing threatened cancellation of product line.
• Increased customer satisfaction by effectively managing communications, conflicts, identifying operational issues, and recommending - implementing strategies to resolve problems.
• Developed team documentation and reports for colleagues, achieving a significant reduction in administrative work for sale teams, as well as increasing efficiencies and client satisfaction.

San Francisco Bay Area

• Managed order processing on large scale product replacement projects. Supported national team of 25 staff in learning new order systems, providing point of communication for team members, increasing efficiency..
• Tested & supported release of new internal order placement system. Reduced learning curve for team members by coordinating training on new order system.
• Migrated U.S., European, and Asian accounts to new platforms / products successfully by utilizing internal systems, departments, direct interaction with clients, and managing 7 large scale client product upgrades (200+.
• Increased client satisfaction and grew revenue by developing client relationships, problem solving, managing projects, organizing key client accounts in database, securing contract renewals, and simplifying client.

San Francisco Bay Area

• Recovered revenue and focused on special projects. Managed sales administrative and client support services for three sales teams. Senior member of on-line administration project.
• Chosen to act as interim National Sales Executive Manager.
• Increased client satisfaction by developing personal relationships, problem solving and managing projects: client meetings, generating / negotiating contracts, managing sales and performance, and handling sales and.
• Implemented significant improvements in Order-to-Cash administration by standardizing order placement / billing language, saving time with added automation levels, and connecting administrative and invoicing databases.
• Improved team client satisfaction rating two consecutive years by working face-to-face with clients on invoice issues, product availability, information gathering, special projects, and general account management.
• Supported company brand beyond daily responsibilities by publishing sports articles for Reuters News, joining after-game interviews, and providing key information, including game statistics.

Bachelor'S Degree, History

Activities and Societies: Debate Team, Historical SocietyAttended Cal State while cross enrolling to UC-Berkeley for 45 semister units.

Anthropology

For enjoyment and interest, I have taken a variety of courses through the Peralta system: Forensic Psychology and Criminal Investigation.