Christine (Thena) Macarthur Email & Phone Number

San Francisco Bay Area

Took ownership of Uniform / Vendor coordination, with emphasis in daily problem solving and conflicting priorities.Managing a complex and substantial number of work orders, service issues, maintenance communication, and client relationships.Utilizing project managment experience to create smooth transitions in products or site start-up situations.Maintaining contracted relationships with multiple vendors and submitting thoroughly reviewed (often corrected) monthly invoices. Vendor contracts are in excess of $1.75M per year.Creating processes that have not existed prior to joining the company.

San Francisco Bay Area

• Took ownership of Innovation R&D financial and forecast reporting, discovering $1 million error and streamlining processes to avoid future discrepancies. Ownership freed management from fact-finding and other time consuming tasks. • Improved invoice tracking by developing relationships with vendors and creating forecast reporting, restructuring the process at the team level, and following each invoice from presentation to paid in full / recognized on financial reports, leading to higher-quality forecasting as well as expenditure control.• Supported sales and development team goals by removing distracting tasks, providing improved procedures and transparency of expenditures, coordinating large equipment purchases, and providing full ownership of employee on-boarding process.• Continuous development of team image presentations, from event planning to designing individual accomplishment reports.

San Francisco Bay Area

• Successfully prepared Human Resources audit in anticipation of a multi-billion dollar merger. • Organized sensitive and confidential documents, investigated records status for numerous physical client sites on various documentation systems• Liaised between Human Resources department and employees, and brought client into compliance with SEC regulations.

Berkeley

• Part-time, individually-owned business for the purpose of creating works of authorship and art. • Legal entity for the sale of personally written or painted works.

San Francisco Bay Area

Recruited to drive team effort in recovering customer confidence on major sales projects by delivering consistent communications and training, providing outstanding reporting to company and client management, clearing outstanding issues, and anticipating client requirements. Achieved full retention of client business and increased potential revenue by satisfying customer needs. • Achieved strategic relationship management by increasing client retention and preventing threatened cancellation of product line. Improved customer satisfaction by effectively managing communications, conflicts, identifying operational issues, and recommending / implementing strategies to resolve problems.• Developed documentation and reports for specifically created team, achieving a significant reduction in administrative work for sale teams, as well as increasing efficiencies and client satisfaction. Enhanced team ability to meet growing client base needs through delivering internal training, and organizing meetings focused on differing products, processes, and customer markets. • Providing on-going, detailed status reports to client management teams. Led meetings to improve communications and expectations, and provided analysis of client needs to sales. Provided specialized testing products prior to client purchase.

San Francisco Bay Area

• Recruited to drive team effort in recovering customer confidence on major sales projects by delivering consistent communications and training, conducting product testing prior to release to the client, timely clearing of outstanding issues, and anticipating client requirements. • Provided proactive administrative organization, created effective meeting plans, led meetings to improve communications and expectations, managed scheduling, and prepared outstanding PowerPoint reports to executive-level client management.• Achieved full retention of client business and increased potential revenue by satisfying customer needs. • Improved strategic relationship management by increasing client retention and preventing threatened cancellation of product line. • Increased customer satisfaction by effectively managing communications, conflicts, identifying operational issues, and recommending - implementing strategies to resolve problems.• Developed team documentation and reports for colleagues, achieving a significant reduction in administrative work for sale teams, as well as increasing efficiencies and client satisfaction. • Enhanced team ability to meet growing client base needs through delivering internal training, and organizing meetings focused on differing products, processes, and customer markets. • Provided analysis of client needs to sales and management.

San Francisco Bay Area

Managed order processing on large scale product replacement projects. Supported national team of 25 staff in learning new order systems, providing point of communication for team members, increasing efficiency. Assisted management in developing better forecasting and reporting methods. • Tested & supported release of new internal order placement system. Reduced learning curve for team members by coordinating training on new order system.• Migrated U.S., European, and Asian accounts to new platforms / products successfully by utilizing internal systems, departments, direct interaction with clients, and managing 7 large scale client product upgrades (200+ end users per project). • Increased client satisfaction and grew revenue by developing client relationships, problem solving, managing projects, organizing key client accounts in database, securing contract renewals, and simplifying client order process.

San Francisco Bay Area

• Recovered revenue and focused on special projects. Managed sales administrative and client support services for three sales teams. Senior member of on-line administration project.• Chosen to act as interim National Sales Executive Manager. • Increased client satisfaction by developing personal relationships, problem solving and managing projects: client meetings, generating / negotiating contracts, managing sales and performance, and handling sales and client special requests.• Implemented significant improvements in Order-to-Cash administration by standardizing order placement / billing language, saving time with added automation levels, and connecting administrative and invoicing databases. • Improved team client satisfaction rating two consecutive years by working face-to-face with clients on invoice issues, product availability, information gathering, special projects, and general account management. • Supported company brand beyond daily responsibilities by publishing sports articles for Reuters News, joining after-game interviews, and providing key information, including game statistics.

Bachelor'S Degree, History

Activities and Societies: Debate Team, Historical SocietyAttended Cal State while cross enrolling to UC-Berkeley for 45 semister units.

Anthropology

For enjoyment and interest, I have taken a variety of courses through the Peralta system: Forensic Psychology and Criminal Investigation.