Christine Trapp Longley Email & Phone Number

Scottsdale, Arizona, United States

• Work closely with the VP of Resident Experience to support and implement elements of the CCMC three-year strategic plan.
• Support the interaction between CCMC communities and the residents we serve.
• Develop, implement, and coordinate strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction.
• Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members.
• Work with vendors to develop partnerships and discounts to benefit communities.
• Identify and implement consistent best practices for community communications, amenity operations, and programming, including calendar planning, room rental processes, fitness classes, events, sponsorships, and.

Greater Phoenix Area

• Mend and strengthen relationships between the community and management team.
• Plan, market and implement a full calendar of concerts, dances, fairs, festivals, travel excursions, workshops, seminars, fitness classes and other special events for an active adult community of 3,200 residents. In.
• Write content for weekly eNewsletter and monthly magazine.
• Write weekly and monthly reports for Board and corporate executives.
• Design and arrange production of event tickets and flyers.
• Rolled out community’s first online ticketing system.

Ottawa, Ontario, Canada

• Worked with store teams and external vendors to deliver a multi-phased event programming initiative in the region.
• Identified opportunities for developing brand-building relationships in alignment with the overall programming direction and engaged with local professionals and organizations to build meaningful partnerships.
• Negotiated agreements with external vendors to achieve company profit margin goals.
• Supported store teams with communication, guidelines, and resources to ensure a consistent execution of events. Created internal communication channels such as monthly electronic event newsletter.
• Trained store teams and external vendors on how to set-up and execute programming events to company brand standards.
• Attended all programming events to provide support and monitor results.

Ottawa, Canada Area

• Opened brand new store – hired and on-boarded new staff; created and implemented cross-training program; and set up daily operations such as scheduling and cash procedures.
• Organized Grand Opening which included liaising with Home Office and local politicians and talent. Provided speaking notes.
• Trained Customer Experience Representatives on key initiatives such as the Storytelling sales model and the company's new mobile payment technology.
• Ensured exceptional customer service was maintained and delivered on an ongoing basis and that KPIs (Conversion; Average Transaction; Units Per Transaction) were met. Provided coaching and feedback.
• Supervised a staff of up to 60 sales associates.
• Assisted with training of region's new Customer Experience Managers.

Regina, Saskatchewan And Ottawa, Canada Area

• Led movement workshops for meetings and corporate events.
• Developed and implemented ballroom, latin and social dance program for the Ottawa Catholic School Board Continuing Education Department.
• Developed curriculum and taught dance classes for Parkinson Canada – Eastern Ontario Branch.
• Provided movement coaching and choreography for professional and amateur theatre productions, including the world premiere of Dancing in Poppies at Regina’s Globe Theatre.
• Developed and implemented ballroom and latin dance programs for local studios.
• Organized and hosted monthly dances.

Regina, Saskatchewan, Canada

• Coordinated major municipal events, including one involving British royalty.
• Developed and implemented communication strategies for City departments, programs and issues.
• Wrote, edited and produced various City publications and materials.
• Conceptualized, wrote, and oversaw production of educational 911 activity booklet.
• Provided communication support to City Council, including speaking notes.
• Processed invitations and requests for Council representation at events.

Regina, Saskatchewan, Canada

• Developed and implemented media strategy and marketing plan for summer tour and fall/winter program.
• Organized media conferences and preview performances to launch tours and revues.
• Wrote press kits and arranged media coverage.
• Oversaw production of all promotional materials and merchandise.
• Organized annual corporate gala fundraising event.
• Formulated and implemented corporate fundraising plan.

Regina, Saskatchewan

• Supervised staff and formulated teaching syllabus.
• Administered all student accounts.
• Taught social and ballroom dancing in private and group situations.
• Trained competitors and choreographed dance numbers.
• Organized trips to out-of-town competitions.
• Planned studio calendar and special events.

Regina, Saskatchewan

• Organized 3-day ballroom dance competition.
• Arranged media coverage and acted as spokesperson
• Compiled program booklet.
• Acted as emcee for numerous events.
• Arranged and supervised volunteer staff.
• Supervised ticket sales for all events.

Greater Minneapolis-St. Paul Area

• Implemented computerized ticketing system.
• Processed all individual, group and season ticket orders.
• Hired and supervised front office staff.
• Performed various office manager responsibilities.