Susan Craig Email & Phone Number

Peoria, Arizona, United States

Manage the business of the association to maintain property values, foster positive relations and quality of life for members. Serve as an integral part of the community leadership team and support the General Manager with the day-to-day business operations for a large-scale, active-adult community. Assist the General Manager with direction of the association as required by established budget, governing documents, applicable federal and state laws, and association attorney consultation… Show more Manage the business of the association to maintain property values, foster positive relations and quality of life for members. Serve as an integral part of the community leadership team and support the General Manager with the day-to-day business operations for a large-scale, active-adult community. Assist the General Manager with direction of the association as required by established budget, governing documents, applicable federal and state laws, and association attorney consultation. Participate in the preparation of the annual budget. Manage and oversee the association’s architectural control process and compliance governance, ensuring adherence with established Covenants, Conditions & Restrictions, and Architectural & Environmental Standards. Ensure compliance with state disclosure requirements for resale buyers. Responsible for the functioning of the concierge staff and primary interaction with stakeholders upholding utmost focus, knowledge, and professionalism.● Governance of 3,910 homes, manage amenities consisting of 2 recreation centers, sports courts, common areas, and partnership with 2 independently owned/managed golf courses.● Liaison to the Architectural Control Committee (ACC). Process and review an average of 200 architectural change applications monthly. ● Oversight of Resale Department on track to generate $877,050 in reserve budget revenue for 2022.● Project managed the development, integration, and user training of association’s database conversion. Show less

Sun City, Arizona, United States

Managed a portfolio of 11 active-adult communities. Responsible for providing a high level of community management, board education, design guideline, compliance management, and effective customer service. Served designated communities/stakeholders through in-depth knowledge of CC&Rs, state statutes, strategic planning, and management contracts.● Established, drafted, executed, and supervised communities’ annual budgets of over $1.5 Million, managed capital improvement projects, reviewed… Show more Managed a portfolio of 11 active-adult communities. Responsible for providing a high level of community management, board education, design guideline, compliance management, and effective customer service. Served designated communities/stakeholders through in-depth knowledge of CC&Rs, state statutes, strategic planning, and management contracts.● Established, drafted, executed, and supervised communities’ annual budgets of over $1.5 Million, managed capital improvement projects, reviewed monthly financial statements, prepared variance reports, monitored A/P, delinquent accounts, approved and coded all vendor invoices.● Researched, drafted, and submitted grant applications for community improvements. Managed awards and stipulations for projects, reported required information upon project completion.● Provided quality customer service and respect when interacting with stakeholders, vendors, and service providers. Responded within 24/48 hours to all inquiries. Show less

Glendale, Arizona, United States

Glendale, Arizona, United States

Phoenix, Arizona, United States

Texas And Arizona