Christi Thomas Email and Phone Number
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Summary of QualificationsHighly skilled in pharmacy roles, pharmacy technician duties, patient relationships, prescription insurance, adjudication, data entry, product dispensing, clinical, post fill audits, prescription coupons, prescription billing, documentation, proof reading and showing empathy.Strengths include attention to detail, organization, problem solving and self motivation.
Kroger Specialty Pharmacy
View- Website:
- krogerspecialtypharmacy.com
- Employees:
- 786
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Certified Pharmacy TechnicianKroger Specialty PharmacyTexas, United States
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Certified Pharmacy TechnicianKroger Specialty Pharmacy Dec 2016 - Present3300 East Broad Street -
Pharmacy ClerkKroger Specialty Pharmacy Dec 2015 - Dec 2016
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Quality Assurance SupervisorAmerican Support Jun 2014 - May 2015Virtual Office Out Of North CarolinaMonitored and audited live and recorded calls for sales and customer service representatives.Coached, educated and supported call center representatives to improve performance for several clients offering cable, internet, home security and phone services.Documented and communicated successes along with areas of opportunity for improvement to the representatives and management team via meetings and reports.Communicated with clients directly regarding new or updated information and resolved urgent issues submitted via Help Desk tickets.Researched, provided findings and call recordings for complaint calls to upper management.Implemented and followed through with disciplinary actions as needed. -
Customer Service RepresentativeAmerican Support Apr 2011 - Jun 2014Virtual Office Out Of North CarolinaHandled inbound calls for several clients offering cable, internet, home security and phone services.Effectively resolved escalated and retention calls.Assisted customers via MultiChannel and Instant Service (email applications).Provided each customer with accurate information, document and disposition each call or email correctly while providing excellent customer service with a friendly, helpful tone.Maintained an excellent rating for call quality and job accuracy.Achieved 100% schedule adherence on a regular basis.
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Project Planning ManagerThe Dallas Morning News Feb 2005 - May 2008Directed and administered programs, strategies and revenue initiatives for call center inside sales, specifically all revenue producing projects and staff incentives.Administered and directed new initiatives among various operating units; oversaw and enlisted assistance and commitment from all departments involved.Established and implemented short and long-range organizational goals, objectives, policies and operating procedures; monitor and evaluate operational effectiveness; effect changes.Assisted department's Senior Director with various projects, research, reporting and organization as needed.Reported to the Senior Director of Classified Inside Advertising. -
Inside Sales ManagerThe Dallas Morning News Jan 2003 - Feb 2005Consistently achieved assigned monthly revenue goals while maintaining excellent customer service for our advertisers.Managed and helped develop the skill sets of 1 supervisor and 10 call center sales representatives handling multiple categories and online ad placement.Increased the size of the Classified Home & Business Service Directory by 100% with outbound calling, special offers and a complete redesign of the category.Improved performance from 50% to 100% of sales staff achieving hourly/monthly revenue goals through additional sales training, weekly one on one meetings with constructive criticism, positive reinforcement, team meetings and staff incentives.Reported to the Senior Director of Classified Inside Advertising.
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New Business Supervisor/Quality ControlThe Dallas Morning News Sep 2001 - Jan 2003Introduced new sales initiatives and pricing strategies to gain incremental revenue for the Classified Inside Advertising department.Developed, introduced and implemented the Quality Assurance program.Monitored and measured the sales representatives through telephone recordings, live calls and the Avaya system for documentation and discussion with representatives, supervisors, managers and Senior Director.Created and maintained departmental documents, spreadsheets, charts and graphs for inbound calls and revenue analysis. Utilized Admarc, Advision, Avaya, Internet, Microsoft Office and many more applications or information sources for gathering, analyzing and organizing data.Reported to the General Manager of Classified Inside Advertising.
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Group ManagerThe Dallas Morning News Jun 1997 - Oct 2001Led, managed and trained a team of 8 to 10 sales representatives with inbound and outbound call responsibilities, as well as, customer service, billing and collection responsibilities for 10 local newspapers.Generated the highest percentage over goal on a regular basis, achieving #1 Sales Team for the year several times.Increased revenue 25% through outbound calling. Achieved by helping grow representative sales and customer service skills, as well as, building client relationship skills.Reported to the Director of Inside Classified at DFW Suburban Newspapers (Division of TDMN).
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Sales RepresentativeThe Dallas Morning News Aug 1989 - Jun 1997Sold new business through outbound calling and assisted inbound callers with sales and customer service for 10 local newspapers.Achieved monthly revenue goals consistently while maintaining and growing assigned employment and business categories.Built rapport and established long-term relationships with advertisers.Responsible for meeting strict, daily deadlines and sales goals while maintaining accuracy at a quick, steady pace during order entry, proof reading and publishing.Coordinated special sections and served on the Customer Service Committee.Reported to the Group Manager within the Classified Inside Advertising Department at DFW Suburban Newspapers (Division of TDMN).
Christi Thomas Skills
Frequently Asked Questions about Christi Thomas
What company does Christi Thomas work for?
Christi Thomas works for Kroger Specialty Pharmacy
What is Christi Thomas's role at the current company?
Christi Thomas's current role is Certified Pharmacy Technician.
What is Christi Thomas's email address?
Christi Thomas's email address is th****@****.rr.com
What is Christi Thomas's direct phone number?
Christi Thomas's direct phone number is +197245*****
What are some of Christi Thomas's interests?
Christi Thomas has interest in Business Management, Sudoku, Computers, Project Management, Online Shopping Trends, Website Development, Children, Social Services, Sales Promotion And Marketing, Education.
What skills is Christi Thomas known for?
Christi Thomas has skills like Sales, Call Centers, Customer Service, Management, Advertising, Advertising Sales, Customer Experience, Sales Management, New Business Development, Account Management, Leadership, Project Planning.
Who are Christi Thomas's colleagues?
Christi Thomas's colleagues are Alaina Wing, Jordan Myers, Bailea Heaton, Monique Childress, Matt Larks, Brittanee Bridges, Caitlynn Griffin.
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Christi Thomas
Aspiring Lawyer | Journalism Graduate | Open To Administrative, Executive, Paralegal, & Communications Roles | Skilled In Organization & CommunicationBrooklyn, Ny -
Christi Thomas
- “Work Smart | Not Hard”…Creative & Innovative Thinking To Improve Processes In Current Healthcare.Houston, Tx1veinclinics.net -
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