As a Technical Project Manager, I managed several assigned projects within the NTT Cloud Transformation Program, migrating key clients and internal systems (SAP ERP and supporting systems) to more technologically advanced platforms.

Distributor of Employee Engagement Software | Service Management | Project Management

Oversee the company’s projects to efficiently fix any reliability services and ultimately ensure that clients are satisfied with the organisation’s service offering. Spearhead the entire resource function by managing and controlling resources required to effectively deliver contracted services to clients. Track service metrics to ensure that deliverables meet established requirements and champion the management of staff to maximise productivity and operational excellence. Manage the troubleshooting of technical issues, ensure that service level agreements are met, and provide assistance with regards to the renewal of contracts. Build mutually beneficial relations with clients to gain insight and feedback, identify areas of improvement, and contribute to the development of innovative solutions. Spearhead the execution of processes that provide high levels of customer services in a cost-effective manner while liaising with key business partners that have the potential to add value to the growth of the organisation.Achievements:•Expanding Territory:» Won the first BCX SuccessFactors implementation in Namibia.

Actively participated in the implementation of plans tailored to improving the organisation’s market position and in turn achieve financial growth. Spearheaded the management of accounts and targets relating to growth, activities, the margin, mix of products, and services sales, paying special attention to SAP HCM on-premise, SAP SuccessFactors and cloud-related HR and Payroll products and services. Monitored industry trends to successfully consult on new business opportunities, product innovation, and digital roadmaps that the organisation can capitalise on and built as well as sustained mutually beneficial relations with key stakeholders that have the potential to maximise the company’s profit margins. Collaborated with senior management to oversee the entire account management function and successfully managed customer experience during digital and business transformation. Managed and contributed to the writing of quality proposal solutions aimed at business growth.

Immensely contributed to the execution of plans that increased the organisation’s customer satisfaction, loyalty, including retention while adding value towards ensuring that the company’s service offering meets client expectations. Provided assistance with regards to the strategic alignment of client information management needs and oversaw the entire service delivery function at client sites.