Christopher Cooper Email & Phone Number

Atlanta, Ga, Us

Georgia

Responsible for concept, design, development, funding, and implementation.

Greater Atlanta Area

Managing CDN network quality and video streams for LIVE broadcast events and conferences for customers around the world. Responsible for testing, scheduling, and monitoring the video broadcast systems, SCTE break insertions, and on-demand content while ensuring the network, audio, and video are playing back successfully. In charge of configuring and troubleshooting CDN network issues and multicast live streams on the Akamai, Edgecast, Azure, and Amazon AWS. Evaluating client’s audio and video equipment, network firewalls, streaming encoders, and computer systems as well as identifying technology gaps, security risks, bugs, or workflow issues, while recommending improvements with solutions. Providing training and mentoring to team members and remote Audio/Video technicians while creating technical support documentation with troubleshooting guidelines for the CDN system, local network devices, and broadcast applications. As well as being the Team Lead through network or production crises before, during, and after LIVE events.

Greater Atlanta Area

Responding to natural and man-made disasters with technical support and back-up equipment such as routers, switches, firewalls, servers, satellites, power generator, access points, SAN’s, and PC’s. Daily activities include simulating or responding to real Disaster Recovery events, addressing clients’ needs rapidly, troubleshooting devices, configuring and replacing hardware, conducting operating system cloning, and building entirely infrastructures from cold-site to hot-sites on a moment notice. Traveling into disaster areas such as floods, hurricanes, and tornado aftermaths to supply on-site aid and IT resources with full user support to staff members and training as needed; As well as man-made disasters such as cyber-security attacks, office fires, stole/damage equipment, and physical security breaches. Configuring HP, Dell, Cisco, Microsoft Server, Linux, Watchguard, Nomadix, Sonicwall, Microtik, Palo Alto, Azure, AWS, Mitel, SD-WAN, and Satellite equipment. Collaborating with vendors, clients, logistics, and technical staff on network implementation and system recovery during a disaster event to restore business operations, personnel safety, and office housing.

Greater Atlanta Area

Providing face-to-face customer services while troubleshooting any issue from TV, computer, and Satellite equipment. Installing and configuring VoIP, Cable, VSAT, and network connections for multi-dwelling and residential properties. Mounting servers on racks and wiring datacenters with fiber and ethernet cables. Creating hot and cold aisles for energy efficiency. Updating and maintaining network layouts and documentation. Documenting service tickets in ConnectWise, Jira, and ZenDesk. Testing phone systems, ethernet outlets, cable signal strength, and internet data speeds. Wiring patch panels and finishing electrical cables. Working in dangerous environments outside such as the side of multi-floor buildings, tall poles, complex rooftops, and underneath tight foundations.

Greater Atlanta Area

In charge of installing and configuring Cisco routers, switches, firewalls, wires, and servers for a refresh project for bank branches across state of Georgia. Mounting routers and switches on server racks. Installing ethernet patch panels and running fiber cables through the walls, ceilings, and flooring. Installing new cisco interfaces, VoIPs devices, and hardware equipment inside sever rooms. Configuring on the command line (CLI) and GUI to create subnets, IP ranges, vlans, and wildcard addresses for clients. Setting up devices to monitor network devices and traffic. Working remotely with the NOC and SOC department to restore the network security and network compatibilities.

Greater Atlanta Area

Responsible for converting coaxial and fiber infrastructure while upgrading and updating the TV hardware and software for hotels. Configuring and troubleshooting satellite smartboxes and cable receivers. Managing cloud Ruckus and Cambium end points for monitoring new wifi access points and provisioning new ports and VLANs on Cisco and Aruba routers and switches. Running new cables through buildings, installing network devices, updating equipment, troubleshooting issues, and monitoring television connectivity. In charge of performing firmware upgrades, programming software, cloning channel maps. Troubleshooting decoding, encoding, and transcoding issues. Fixing multicast devices and resolving issues with the satellite cable headends as well as restoring uplink/downlink connections. Being able to be self-motivated to get the objective done in timely manners while working alone, working remotely, and providing technical support to hotel staff and customers on-site on any issues.

Greater Atlanta Area

Administrating, managing, and providing technical support to hotels, lodges, and resort while overseeing and assisting with their network, servers, computers, and internet issues. Handling and troubleshooting escalated calls and tickets from Tier 1, property staff, or the general managers. Monitoring and controlling internet activities and fixing issues ranging from connectivity, POP3, VPN, IP address, DNS, DHCP, VOIP, gateway, subnet, firewalls, MAC addresses, proxies, routers, security settings, internet browsers, and hardware. Serving as the final escalation point to other IT staff members while providing customer service and resolving any computer related issue customers and clients have. Troubleshooting network credentials, signal strength, wifi placement, splash pages, fiber and ethernet wiring, and network leases.

Greater Atlanta Area

Fixing computer, printer, and scanner issues and providing technical support to staff members. Repairing x-ray equipment, duplicating x-rays, and lifting and moving heavy machinery. Securely handling patients’ files, personal information, and insurance claims; performing routine Windows and Linux upgrades, virus scans, hardware installations, configuration, and troubleshooting. Providing training as needed while giving customer support to office staff.