Christophe Jouas Email & Phone Number

o Worked intimately with and organized projects with multiple levels within the organization. Administration, Development, Quality Assurance, Documentation and Professional Services departments, helping customers and growing our software products.o Analyze, program and implement hotfixes for Data Center Management productso Consulted and worked with development team using Agile and Scrum management style for creating future enhancements and software hotfixes. Gave direction to product management on customer software needs, aiding with creation of plans for future enhancements.o Ensured client’s customization and protocols were moved forward by reviewing all aspects of the software thoroughly and creating and applying long-term upgrade and migration plans with minimal down time.o Translated technical information into simple processes, as needed for reader, by creating and documenting solutions and workarounds for Data Center Management products.o Used root cause analysis to trouble shoot issues, programmed and implement hotfixes for Data Center Management products, adding functionality or providing clients with feasible workarounds to continue to use product to meet needs.o Supervised, mentored, trained and collaborated with new hires, and current level 1, 2, and 3-tiered teams. Training involved Windows server, Web Application Server, SQL, research, and complex troubleshooting.o Managed virtual machine (VM) infrastructure for department, taking on additional tasks that did not involve normal work.o Managed client migrations for DCIM products.

o Worked intimately with and organized projects with multiple levels within the organization. Administration, Development, Quality Assurance, Documentation and Professional Services departments, helping customers and growing our software products.o Analyze, program and implement hotfixes for Data Center Management productso Consulted and worked with development team using Agile and Scrum management style for creating future enhancements and software hotfixes. Gave direction to product management on customer software needs, aiding with creation of plans for future enhancements.o Ensured client’s customization and protocols were moved forward by reviewing all aspects of the software thoroughly and creating and applying long-term upgrade and migration plans with minimal down time.o Translated technical information into simple processes, as needed for reader, by creating and documenting solutions and workarounds for Data Center Management products.o Used root cause analysis to trouble shoot issues, programmed and implement hotfixes for Data Center Management products, adding functionality or providing clients with feasible workarounds to continue to use product to meet needs.o Mentored, trained and collaborated with new hires, and current level 1, 2. Training involved Windows server, Web Application Server, SQL, research, and complex troubleshooting.o Created best practices with clients to sync environments data for minimal loss of data or outages.

o Develop work-around solutions for priority one issues to limit downtime while permanent solution is being researched and developed.o On a daily basis identified and fixed moderately complex to complex software incidents from clients, professional services, development, and QA departments, working effectively with internal or external users and adapting to needs of user.o Apply upgrades and migrations created by development department for Data Center Management products with clientso Managed virtual machine (VM) infrastructure for department, taking on additional tasks that did not involve normal work.o Acquired more in-depth knowledge of Windows, SQL, and Data Center Management Software providing better customer service to clients and continuing personal growth within company.o Trained new technical support and professional services hires and help them grow within the job and company

o On a daily basis identified and fixed moderately complex software incidents from clients, professional services working effectively with internal or external users and adapting to needs of user.o Apply upgrades and migrations created by development department for Data Center Management products with clientso Managed virtual machine (VM) infrastructure for department, taking on additional tasks that did not involve normal work.o Acquired more in-depth knowledge of Windows, SQL, and Data Center Management Software providing better customer service to clients and continuing personal growth within company.

Primary Campus Fairfield Ct

· Provided instruction and assistance to professors, administrators, and students on how to utilize modern media equipment.· Co-created an innovative program entitled "Audio/Visual Organization" which effectively organized incoming and outgoing audio/visual requests.· Demonstrated excellent customer service skills while multitasking in a fast-paced environment; frequently corrected problems with troubleshooting.· Quickly gained mastery of equipment in order to provide optimum service.