John Lee Email & Phone Number

United States

Provide training on Nlyte Software's suite of DCIM software to enterprise clients throughout the United States.

South Florida

My consulting projects have been focused on SMBs, installing/configuring networks, edge routers, intrusion detection, firewalls, remote sync, VPN connectivity. Advised clients on IT purchases and design. Manage IT Projects

Boca Raton, FL

Level5 Mgmt is a full-service Managed Service Provider for SMBs. Manage help desk service to existing clients. Onboarding new clients. Project Management, Develop and implement SOPs for core IT business.

Remote

As a Corporate Trainer, consistently achieved 99.9% exceptional or very good feedback on classes. I taught front line agent on the services within Office 365. I also handled all Customer Service training for existing agents as well as new hires. The Customer Service training focused on exceptional customer service with an emphasis on soft skills.

Ft. Lauderdale

Followed documented ‘Best Practices’ to manage several service outages with respect to inbound request for assistance. Recognized for maintaining Microsoft Service Level Agreement expectations during heavy inbound requests for customer assistance during Service Outages. Mentored agent to help them achieve a high level of Quality of Service.

Boca Raton, FL

• Responsible for supervising 55+ tier 1 support engineers providing technical support for Microsoft Office 365 and Exchange Server products by phone and email.
• Through recruiting and floor training, improved the quality of staff, supporting Office 365 customers.
• Developed a training program to bring new hires up to speed providing technical support to Microsoft’s Office 365 customers. This included mentoring with experienced staff and management to provide the new hire a.
• Through training and mentorship, raised the technical and soft skill level of our team, exceeding company’s and customer’s KPI expectations.
• Provided end user training for Microsoft tool (CAP – Customer Assistance Portal) used to manage customer help requests.

Deerfield Beach, FL

Delray Beach, FL

Associates in Science majoring in Radiation Therapy. Graduated with honors and received an academic award for ‘Outstanding Clinical Achievement’. First in my class to take and pass the ARRT examination.

Reading, Berkshire, England

• Managed a team of developers and network professionals overseeing IT needs of companies in and around London, England. Led the design and management of software projects from conception to implementation.
• Designed and installed networks which were then connected to the internet using an inhouse built Linux firewall.
• Designed and developed proprietary software for the travel industry. Provided training to end users for the proprietary software we developed.
• Developed and implemented Network Security measures to protect customer data.
• Designed and marketed a web based website design product for end users called EZSites.

Managed sales and marketing activity of staff. Negotiated contracts with clients and vendors for services. Developed event ideas and managed projects from inception to completion. Managed on site execution of events involving multiple subcontractor equipment and staff. These events included time sensitive actions and the need to improvise to achieve.

As, Radiation Therapy

Graduated with honors and received an academic award for ‘Outstanding Clinical Achievement’ over 1560 hours of clinical time as required.

Bs, Commerce

Activities and Societies: American Marketing Association (local board member).