Responsibilities and achievements:- Successfully implement Microsoft Dynamics 365 (Sales, Customer Service, Marketing) as the single point of truth for customer related data by migrating accounts, contacts and claims data from the former CRM and the cargo reservation system. - Support the rollout and go-live by preparing training documentation and conducting key-user and end-user training as well as providing hyper-care support in the starting phase.- Maintain and adapt the interface to the cargo reservation system and the data warehouse to new requirements via the in-house middleware.- Support the external implementation partner during migration and development of new features.- Stakeholder Management: link between various business units and IT to ensure continuous development and implementation of new features according to the business needs and priority.Communication towards upper management regarding project process, system health and user acceptance.- Plan, document, and conduct acceptance test of newly developed features to ensure fulfilment of business requirement and system stability.- System maintenance: Keeping the master data up to date and ensure the users receive the security roles they need. Coordination and prioritization of bug fixing.

Responsibilities and achievements:- Standards compliance: Plan, develop and conduct key-personal classroom training for a worldwide organization as well as plan and created a companywide awareness web based training to obtain the CEIV Pharma certification.- Regulatory compliance: Plan, develop and conduct dangerous goods (IATA DGR) classroom and web-based training for a worldwide organization.Continuous updating training material to the latest standards and biennial recertification of such by the federal authorities (BAZL / FOCA).- Plan, develop and conduct business relevant classroom trainings, e-learnings and web casts including business intelligence, software, and introduction trainings.- Manage and maintain the learning management system (LMS) and training records of users.- Maintain the internal training SharePoint site.

Responsibilities and achievements:- Regulatory compliance: Plan, develop and conduct dangerous goods (IATA DGR) classroom and web-based training for a worldwide organization. Continuous updating training material to the latest standards and biennial recertification of such by the federal authorities (BAZL / FOCA).- Plan, develop and conduct business relevant classroom trainings, e-learnings and web casts including business intelligence, software, and introduction trainings.- Manage and maintain the learning management system (LMS) and training records of users.- Maintain the internal training SharePoint site.

Responsibilities:- Physical dangerous goods acceptance for air transport

Responsibilities:- Prepare loading instruction (weight and balance) for aircraft.- Coordinate and supervise loading of aircraft.- Manage last minute changes to the loading of aircraft.

Responsibilities:- Loading and securing aircraft.

Responsibilities and achievements:- Preparing biology and physics lessons for different upper secondary levels.- Conduct biology and physics lessons for different upper secondary levels.

Responsibilities:- Baggage handling for various airlines.