Christophe Berenger Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin

The Information Lab is a Gold partner of Alteryx and Tableau, two of the world's leading data analytic solutions. The Group operates across 6 territories in Europe, with over 200 consultants, 5 world leader experts in Tableau and two in Alteryx. The Information Lab Ireland is the #1 reseller of Tableau and Alteryx in Ireland. Since starting in 2016, we.

Dublin, County Dublin, Ireland

Eirtight is an award-winning cloud technology and software development services provider. We believe that technology should enable rather than restrict your business. We build long-term relationships with our clients, partners, suppliers and employees and have broad industry knowledge and experience.With offices in Dublin and London, we partner with.

Dublin

• Senior Business Analyst and Project Coordinator, leading an initiative to upgrade from MS Dynamics CRM v2013 on-premise to Microsoft Dynamics CRM v2016 which Failte Ireland are the first in the country to do.
• Preparing and running requirement gathering workshops across all business areas at all levels of the organization, and documenting these requirements through CRM.
• Providing recommendations on which CRM processes are/are not working and identifying opportunities for… Show more
• Providing recommendations on which CRM processes are/are not working and identifying opportunities for continuous process improvement, in accordance with maintaining a list of Change Requests and work directly with.
• Collaborating ideas and identifying an enterprise solution across several business units within Failte Ireland and implementing a new portal to external partners that will integrate with the CRM application.
• Assisting with developing a roadmap for a series of further implementations across the business and further deployment of CRM functionality to the broader business.

• Acted as the main POC for EMEA Support, Managing User Story Prioritization Process / Scrum Meetings, by working closely with IT, Stakeholders and QA to ensure project demands are being met.
• Maintained multiple projects at any one time, and communicated with the business to identify and define process/product optimization and automation initiatives for customer support related business functions.
• I had a major involvement in performing detailed analysis of business and… Show more Acted as the main POC for EMEA Support, Managing User Story Prioritization Process / Scrum Meetings, by working closely with IT.
• I had a major involvement in performing detailed analysis of business and technical issues, system problems that impact end-to-end processes and have resolved these by defining Project Documents (FRD and BRD), by.
• Working closely with stakeholders for the purpose of improving business processes and creating and recording User Stories capturing the detail of the high level requirements. Using my creativity and analytical skills.
• I defined, scoped and led the Solution (Knowledge Base) project, which was rolled out to the FAST Support Team 60+. Providing input consistently with the team to improve user experience and provide enhancements on a.

• Provided Premier Global technical support for Salesforce.com whilst maintaining KPI’s. Escalations were coordinated with the system management and business process teams.
• Hands on approach in performing detailed analysis of business and technical issues and system problems that impacted end-to-end processes.
• Initiated the development of new employees and liaised with the Quality Department to provide feedback to agents on CSAT. As I was actively involved in managing CSAT… Show more
• Initiated the development of new employees and liaised with the Quality Department to provide feedback to agents on CSAT. As I was actively involved in managing CSAT recovery for the team, I formed an initiative to.
• Developed and implemented the Frontline Customer Enhancement project. The aim was to increase EMEA Customer satisfaction, assist with employee development, meet call demand and reduce call handling time. Show less

• Analyzed and resolved issues to minimize or eliminate user or system downtime using Business Continuity & Disaster Recovery.
• Effective in setting up an office network, software and hardware installation, and have good TCP/IP, FTP, and DHC knowledge to configure, build and customize computers in line with business needs.
• Liaising closely with third-party vendors to oversee and evaluate new computer security and anti-virus software / updates.
• Using my creative… Show more
• Using my creative skills, I designed a promotional ad campaign using Photoshop and Illustrator. This was shown nationwide in various business locations and had a positive impact on the company’s, then, current.

• Assisted on many projects such as the company website development, managed weekly flight reports to assist with Air Ambulance scheduling, installing and setting up hardware, software and anti-virus updates.
• Consulted with vendors to identify a suitable network solution, which would increase business revenue for the company.