Chris Murdoch Email & Phone Number

With over 6 years of experience in customer success, I am passionate about delivering value, satisfaction, and loyalty to enterprise clients in the banking and insurance sectors. I am a specialist in 1:1 customer engagement and a leader of the Customer Lifecycle Management user group at Pegasystems, where I manage a portfolio of intelligent automation and customer engagement products. I am also a certified agile leader, an AWS cloud practitioner, and a Pega business architect, with skills in customer relationship management and web content management. I am proud to be part of a diverse and inclusive team that strives to make better business possible for our clients and partners.As a senior customer success manager at Pegasystems, I am responsible for ensuring the adoption, retention, and growth of our solutions across multiple accounts and regions. I work closely with the sales, product, and delivery teams to understand the client's needs, goals, and challenges, and to provide strategic guidance, best practices, and technical support. I also monitor and report on the client's health, satisfaction, and outcomes, and proactively identify and address any risks or opportunities. Additionally, I previously chaired the veterans employee resource group, and mentor leaders in other areas of the business.

Listed skills include Cms, Web Project Management, User Experience, Business Analysis, and 31 others.

• 

  Britannia Royal Naval College