Christopher Wellington Email & Phone Number

New York, United States

New York, Ny, Us

San Francisco, Ca, Us

• Drove initiatives to enhance the observability and reliability of the Domino app and its microservices, focusing on design, implementation, success metrics, and backlog prioritization.• Spearheaded SLO monitoring for Cloud SaaS offering, achieving a 99.5% uptime guarantee of frontend services. • Published an internal engineering guide on implementing metrics, events, logs, and traces, ensuring adherence to best practices for creating meaningful SLIs and SLOs for product user journeys.• Designed and implemented a Python-based admin toolkit to automate health checks and diagnostic tests for Domino services and the Kubernetes API server, significantly improving service reliability and operational efficiency.• Transformed and optimized observability, monitoring, and alerting through Terraform and Helm contributions. Enhancements made to Prometheus, Grafana, New Relic, Teleport, and PagerDuty, driving significant improvements in system visibility, incident response, and vendor ingest costs.• Embedded with Domino’s ‘Compute’ engineering team to mature observability of hybrid/nexus distributed compute offering and provide SRE mentorship for service supportability and incident response.• Led remediation efforts for on-call production incidents and outages while providing expert level guidance with a focus on resolving incidents quickly and effectively and conducting blameless post mortems.• Supported or managed dozens of kubernetes clusters ranging from 10s to 100s of nodes (AWS and on-prem).• Directed the adoption of a DevOps culture within the engineering organization, facilitating training and onboarding for SRE tools and processes.• Significant experience working on the boundary with Product, Engineering , CS, and Support to achieve common goals.• Served as Jira Cloud site admin, managing project configurations, schemes, filters, and dashboards.

San Francisco, Ca, Us

• Investigate customer infrastructure and Domino deployment issues with a focus on outage reduction. Work with customer admins to implement stability improvements and/or cost saving measures.• Joined a 24/7 on-call rotation for production outages and escalations, and owned schedule optimization.• Contribute to and maintain the observability stack: Prometheus, Grafana, New Relic and PagerDuty via Terraform.• Troubleshoot the Domino product and architecture: Linux, Python, Bash, Git, CI/CD, Kubernetes, Docker, Networking, AWS• Interview panel for multiple roles CRE, TSE, CSM (Customer Success Manager).

San Francisco, Ca, Us

• Help data science teams leverage Domino effectively.• Resolve customer issues efficiently and effectively. Kubernetes, Docker troubleshooting in AWS, Azure, on-prem infra.• Keep the team executing and improving by writing ticket handling procedures, leading team meetings, actively mentoring junior engineers, revising Zendesk configurations, implementing PagerDuty resources.• Built out a shadowing program for new hires around the org to get to know our product, customers, and issues.• Run technical interviews for TSE candidates. Create and run new hire onboarding and training processes.

Waltham, Ma, Us

• Project Manager for IT department. Create and maintain the list of department initiatives and manage their scope, assignment, priority, and delivery.• Conduct resource planning, vendor assessment, SOC II audit compliance, and department communications to promote advancement of adjacent business units through automation.• Develop ticket handling procedures, triggers, automations, and macros. Supervise ticket queue and handle escalated issues.• Designed and implemented EMM for mobile test devices assigned to production resources and study patients for pharmaceutical client with $4B+ in annual revenue.• Selected to represent IT team for localized, in-person employee onboarding and development at domestic and international offices.• Facilitated the relocation of the San Francisco office. Includes identifying an appropriate space, defining scope for construction buildout, managing budget, as well as designing and installing office infrastructure.

Waltham, Ma, Us

• Administrator for: Google G Suite, IT Department Wiki, laptop and mobile device EMM (JAMF and MaaS360), JIRA, Confluence, GitHub, AWS environments and accounts.• Onboarding/Exiting of employee system access and technology.• L1/L2 Help desk support.

• Designed, commissioned, and maintained internal network including building PCs• Managed/performed repair of essential equipment• Engineered and implemented solutions to streamline business functions

Variable Cam Timing machine operator and inspector/fabricator in auto parts manufacturing environment. Worked closely with design engineers to troubleshoot machine faults.

Richfield, Minnesota, Us

• Assisting customers to determine what hardware/software best fit their needs.• Geek Squad service repair -replaced faulty hardware to reformatting OS -installation and data recovery

Bachelor Of Science, Nuclear Engineering

Associate Of Science, Engineering Science