Christopher Abernathy Email & Phone Number

United States

United States

Jacksonville, Florida, United States

• Determine the required hardware and software for projects, new employees, and replacement of depreciated equipment
• Maintain an accurate record of all Information Technology assets valued more than $2 Million including laptops, PCs, phones, tablets, servers, networking equipment, and peripherals
• Create, update, and maintain Task sequences required for imaging computers via SCCM.
• Maintain line inventory for the company’s cellular plan encompassing over 1,000 lines.
• Configure, maintain, and make required adjustments to the company’s Mobile Device Management software
• Troubleshoot and repair hardware and/or configuration issues on all company equipment.

Jacksonville, Florida, United States

• Schedule, provide direction and insight, and encourage professional development for the service desk technicians in support of an organization with around 1,000 employees.
• Coordinate and plan projects such as Windows 10 migration, depreciation, mass equipment upgrades, and cellular carrier upgrades.
• Maintain the company’s inventory of computers and mobile devices. Monitor and coordinate with users to upgrade when necessary.
• Image, configure, and assemble desktops, laptops, and mobile devices.
• Act as the first point of escalation for the service desk by troubleshooting hardware, software, operating systems, and network connectivity issues and work to determine permanent solutions when necessary
• Configure Cisco devices, voicemails, line and hunt groups, and Finesse ICD lines using Call manager, Unity, and UCCX, as well as call scripting and reporting in the Cisco phone system.

Killeen/Temple, Texas Area

• Managed Active Directory account changes, creations, and disabling.
• Provided Tier 1 support for thousands of employees throughout international locations

Jacksonville, Florida, United States

• Troubleshoot hardware, OS, and software issues entered via ticketing system, email, or phone call
• Determine permanent resolution for end-users’ problems in a timely manner
• Maintain accurate and concise documentation of steps followed to resolution
• Create, modify, and disable Active Directory user and computer accounts, as well as distribution and security groups.

• Operated and Maintained multiple weapons systems
• Ensured the mission-ready status of multiple military vehicles and other equipment
• Responsible for properly reporting information to supervisors and peers
• Performed my duties in a manner that demonstrated the Army values of Loyalty, Duty,Respect, Selfless-Service, Honor, Integrity, and Personal Courage

Associate'S Degree, Network And System Administration/Administrator

High School

Activities and Societies: Automotive Technologies.