Secure renewal and upselling programs Manage ongoing contract relationships and service delivery to clientsAct as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts Build relationships with employer/group clients and partners with a the Client Relations Manager for overall and day-to-day service deliveryRepresent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

Primary day-to-day contact for service issues for assigned clients.Accountable for project lead on client upsells.Responsible for tracking operational performance guarantees and maintaining/creating documentation for client review.Responsible for identifying and creating process improvement with internal and external partners.Core strength in relationship building with Brokers, Clients, and Consulting firms.

Maintained electronic and manual eligibility files for assigned clients.Analyzed and corrected detailed reporting for provider, group, and member file loads.Provided assistance for escalated client service/product issues.Initiated system programming enhancement requests for clients.Completed monthly/quarterly project requests on client programming set-up and client status.