Aaron Douglas

Aaron Douglas Email and Phone Number

On-Boarding Specialist, Customer Success Manager and Customer Support Representative looking for a new opportunity. @ Optum
eden prairie, minnesota, united states
Aaron Douglas's Location
Quincy, Illinois, United States, United States
About Aaron Douglas

A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced individual I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely; sales order processing, customer service, recruiting, management, identifying customer requirements and providing knowledgeable advice to fellow staff members. Right now I am looking to join an ambitious company that is looking to recruit talented people who get results.

Aaron Douglas's Current Company Details
Optum

Optum

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On-Boarding Specialist, Customer Success Manager and Customer Support Representative looking for a new opportunity.
eden prairie, minnesota, united states
Website:
optum.com
Employees:
25083
Aaron Douglas Work Experience Details
  • Optum
    Senior Enrollment/Eligibility Representative
    Optum Oct 2022 - Present
    •Effectively managed competing priorities while maintaining a focus onproviding exceptional customer service.•Assisted users with navigating eligibility requirements, ensuringaccurate submissions.•Enhanced client satisfaction by efficiently processing eligibilityapplications and addressing inquiries.•Contributed positively to team culture by actively participating incollaborative problem-solving efforts.•Enhanced customer satisfaction by promptly addressing concerns andproviding accurate information.
  • Starship
    Customer Support Specialist
    Starship Apr 2021 - Oct 2022
    United States (Remote)
    •Delivered exceptional customer support by addressing concernspromptly, offering viable solutions tailored to individual needs.•Coordinated cross-functional efforts between engineering, production,and customer support teams to address recurring product issueseffectively.•Provided exceptional customer support by addressing inquiries andtroubleshooting issues quickly.•Assisted in developing policies and procedures that contributed to amore streamlined customer support experience.•Provided exceptional customer support, maintaining a high level ofexpertise via chat/email and telephone.
  • Emma – The Sleep Company
    Customer Service Agent 2Nd Level Support-Uk
    Emma – The Sleep Company Jun 2020 - Apr 2021
    Frankfurt Am Main, Hesse, Germany
    •Supervised and delegated tasks to a team of (22) people.•Supported our customer service team by training, supervising andsupporting the customer support staff in Manila Philippines.•Worked closely with other departments and define process improvements to ensure smooth customer service.•Helped support Customer Success Team in strategic aspects andorganizational processes.•Worked hand in hand with colleagues in the areas of payment,complaints and logistics.•Controlled quality activities and coaching aspects of the customerservice function.•Hired and trained new 1st level support agents.
  • Blue Diamond Medical Staffing
    Customer Relationship Management Manager
    Blue Diamond Medical Staffing Mar 2019 - Jun 2020
    Kansas City, Missouri Area
    •Managed a team of coordinators and healthcare professionals after process drivenqualification assessment.•Worked with Business Development to identify or follow up on future placementopportunities to increase open orders.•Coordinate with other departments, including Client Services Manager, Payroll,Billing, Employee Support, HR, Clinical Nursing and Clinical Therapy to resolve clientand HCP matters.•Active involvement on calls regarding client complaints and concerns to seek timelyand mutually beneficial resolutions.• Successfully placed over 30 candidates in respective roles over 6 months.
  • Health Care Service Corporation (Blue Cross Blue Shield)
    Customer Advocate Specialist
    Health Care Service Corporation (Blue Cross Blue Shield) Jun 2017 - Mar 2019
    Quincy, Illinois
    • Taught and coached the internal advocates (60-80) on member inquiry handling and situationescalation.• Supervised a team of 12-20 advocates to ensure rules and regulations.• Followed elaborate process structure and work flow and exceeded department goals.• Worked remotely for 5 years.
  • Health Care Service Corporation (Blue Cross Blue Shield)
    Customer Advocate
    Health Care Service Corporation (Blue Cross Blue Shield) Oct 2013 - Mar 2019
    Quincy, Illinois
    • Assisted members and customers with questions about insurance plans and medical needs.• Corresponded and collaborated with medical offices and pharmacies about members needs inorder to comply with contracts.
  • Quincy Public Schools
    Paraprofessional
    Quincy Public Schools Oct 2008 - Sep 2013
    Quincy Il
    • Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed.
  • Quincy Family Ymca
    Teen Camp Coordinator
    Quincy Family Ymca Jun 2009 - Sep 2012
    Quincy, Illinois
    • Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.

Aaron Douglas Skills

Management Outlook Microsoft Excel Training Sales Microsoft Word Powerpoint Recruiting Microsoft Office Leadership Social Media Team Building Customer Service Public Speaking Strategic Planning

Aaron Douglas Education Details

Frequently Asked Questions about Aaron Douglas

What company does Aaron Douglas work for?

Aaron Douglas works for Optum

What is Aaron Douglas's role at the current company?

Aaron Douglas's current role is On-Boarding Specialist, Customer Success Manager and Customer Support Representative looking for a new opportunity..

What schools did Aaron Douglas attend?

Aaron Douglas attended University Of Phoenix, John Wood Community College.

What skills is Aaron Douglas known for?

Aaron Douglas has skills like Management, Outlook, Microsoft Excel, Training, Sales, Microsoft Word, Powerpoint, Recruiting, Microsoft Office, Leadership, Social Media, Team Building.

Who are Aaron Douglas's colleagues?

Aaron Douglas's colleagues are Kristin Perla, Amanda Howard, William Zhang, Jennifer Tobey, Wenting(“ting”) Li, Sha'quashia Robinson, Tracy Redd.

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