Aaron Douglas Email and Phone Number
A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced individual I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely; sales order processing, customer service, recruiting, management, identifying customer requirements and providing knowledgeable advice to fellow staff members. Right now I am looking to join an ambitious company that is looking to recruit talented people who get results.
-
Senior Enrollment/Eligibility RepresentativeOptum Oct 2022 - Present•Effectively managed competing priorities while maintaining a focus onproviding exceptional customer service.•Assisted users with navigating eligibility requirements, ensuringaccurate submissions.•Enhanced client satisfaction by efficiently processing eligibilityapplications and addressing inquiries.•Contributed positively to team culture by actively participating incollaborative problem-solving efforts.•Enhanced customer satisfaction by promptly addressing concerns andproviding accurate information. -
Customer Support SpecialistStarship Apr 2021 - Oct 2022United States (Remote)•Delivered exceptional customer support by addressing concernspromptly, offering viable solutions tailored to individual needs.•Coordinated cross-functional efforts between engineering, production,and customer support teams to address recurring product issueseffectively.•Provided exceptional customer support by addressing inquiries andtroubleshooting issues quickly.•Assisted in developing policies and procedures that contributed to amore streamlined customer support experience.•Provided exceptional customer support, maintaining a high level ofexpertise via chat/email and telephone. -
Customer Service Agent 2Nd Level Support-UkEmma – The Sleep Company Jun 2020 - Apr 2021Frankfurt Am Main, Hesse, Germany•Supervised and delegated tasks to a team of (22) people.•Supported our customer service team by training, supervising andsupporting the customer support staff in Manila Philippines.•Worked closely with other departments and define process improvements to ensure smooth customer service.•Helped support Customer Success Team in strategic aspects andorganizational processes.•Worked hand in hand with colleagues in the areas of payment,complaints and logistics.•Controlled quality activities and coaching aspects of the customerservice function.•Hired and trained new 1st level support agents. -
Customer Relationship Management ManagerBlue Diamond Medical Staffing Mar 2019 - Jun 2020Kansas City, Missouri Area•Managed a team of coordinators and healthcare professionals after process drivenqualification assessment.•Worked with Business Development to identify or follow up on future placementopportunities to increase open orders.•Coordinate with other departments, including Client Services Manager, Payroll,Billing, Employee Support, HR, Clinical Nursing and Clinical Therapy to resolve clientand HCP matters.•Active involvement on calls regarding client complaints and concerns to seek timelyand mutually beneficial resolutions.• Successfully placed over 30 candidates in respective roles over 6 months.
-
Customer Advocate SpecialistHealth Care Service Corporation (Blue Cross Blue Shield) Jun 2017 - Mar 2019Quincy, Illinois• Taught and coached the internal advocates (60-80) on member inquiry handling and situationescalation.• Supervised a team of 12-20 advocates to ensure rules and regulations.• Followed elaborate process structure and work flow and exceeded department goals.• Worked remotely for 5 years.
-
Customer AdvocateHealth Care Service Corporation (Blue Cross Blue Shield) Oct 2013 - Mar 2019Quincy, Illinois• Assisted members and customers with questions about insurance plans and medical needs.• Corresponded and collaborated with medical offices and pharmacies about members needs inorder to comply with contracts.
-
ParaprofessionalQuincy Public Schools Oct 2008 - Sep 2013Quincy Il• Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed. -
Teen Camp CoordinatorQuincy Family Ymca Jun 2009 - Sep 2012Quincy, Illinois• Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.
Aaron Douglas Skills
Aaron Douglas Education Details
-
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Aaron Douglas
What company does Aaron Douglas work for?
Aaron Douglas works for Optum
What is Aaron Douglas's role at the current company?
Aaron Douglas's current role is On-Boarding Specialist, Customer Success Manager and Customer Support Representative looking for a new opportunity..
What schools did Aaron Douglas attend?
Aaron Douglas attended University Of Phoenix, John Wood Community College.
What skills is Aaron Douglas known for?
Aaron Douglas has skills like Management, Outlook, Microsoft Excel, Training, Sales, Microsoft Word, Powerpoint, Recruiting, Microsoft Office, Leadership, Social Media, Team Building.
Who are Aaron Douglas's colleagues?
Aaron Douglas's colleagues are Kristin Perla, Amanda Howard, William Zhang, Jennifer Tobey, Wenting(“ting”) Li, Sha'quashia Robinson, Tracy Redd.
Not the Aaron Douglas you were looking for?
-
-
Aaron Douglas
Loveland, Co3trautman-shreve.com, usengineering.com, trautman-shreve.com1 +181675XXXXX
-
Aaron Douglas
Milwaukee, Wi5gmail.com, automattic.com, automattic.com, fedex.com, shopify.com2 +1 877-XXXXXXXX
-
2manh.com, delta.com
-
Aaron Douglas
Marketing Strategist | Ai Readiness Consultant | Bridging Technology, Psychology And Workplace Transformation.Indianapolis, In3aplacetofloat.com, aplacetofloat.com, deepripples.com8 +131725XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial