Aaron Douglas Email & Phone Number
Who is Aaron Douglas? Overview
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Aaron Douglas is listed as Team Lead at Optum, a with 25083 employees, based in Quincy, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Aaron Douglas.
Aaron Douglas previously worked as Senior Enrollment/Eligibility Representative at Optum and Customer Support Specialist at Starship. Aaron Douglas holds Bachelor Of Science - Bs, Communications, 3.6 from University Of Phoenix.
Email format at Optum
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About Aaron Douglas
A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced individual I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely; sales order processing, customer service, recruiting, management, identifying customer requirements and providing knowledgeable advice to fellow staff members. Right now I am looking to join an ambitious company that is looking to recruit talented people who get results.
Listed skills include Management, Outlook, Microsoft Excel, Training, and 11 others.
Aaron Douglas's current company
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Aaron Douglas work experience
A career timeline built from the work history available for this profile.
Senior Enrollment/Eligibility Representative
•Effectively managed competing priorities while maintaining a focus onproviding exceptional customer service.•Assisted users with navigating eligibility requirements, ensuringaccurate submissions.•Enhanced client satisfaction by efficiently processing eligibilityapplications and addressing inquiries.•Contributed positively to team culture by actively participating incollaborative problem-solving efforts.•Enhanced customer satisfaction by promptly addressing concerns andproviding accurate information.
Customer Support Specialist
•Delivered exceptional customer support by addressing concernspromptly, offering viable solutions tailored to individual needs.•Coordinated cross-functional efforts between engineering, production,and customer support teams to address recurring product issueseffectively.•Provided exceptional customer support by addressing inquiries andtroubleshooting issues quickly.•Assisted in developing policies and procedures that contributed to amore streamlined customer support experience.•Provided exceptional customer support, maintaining a high level ofexpertise via chat/email and telephone.
Customer Service Agent 2Nd Level Support-Uk
•Supervised and delegated tasks to a team of (22) people.•Supported our customer service team by training, supervising andsupporting the customer support staff in Manila Philippines.•Worked closely with other departments and define process improvements to ensure smooth customer service.•Helped support Customer Success Team in strategic aspects andorganizational processes.•Worked hand in hand with colleagues in the areas of payment,complaints and logistics.•Controlled quality activities and coaching aspects of the customerservice function.•Hired and trained new 1st level support agents.
Customer Relationship Management Manager
•Managed a team of coordinators and healthcare professionals after process drivenqualification assessment.•Worked with Business Development to identify or follow up on future placementopportunities to increase open orders.•Coordinate with other departments, including Client Services Manager, Payroll,Billing, Employee Support, HR, Clinical Nursing and Clinical Therapy to resolve clientand HCP matters.•Active involvement on calls regarding client complaints and concerns to seek timelyand mutually beneficial resolutions.• Successfully placed over 30 candidates in respective roles over 6 months.
Customer Advocate Specialist
• Taught and coached the internal advocates (60-80) on member inquiry handling and situationescalation.• Supervised a team of 12-20 advocates to ensure rules and regulations.• Followed elaborate process structure and work flow and exceeded department goals.• Worked remotely for 5 years.
Customer Advocate
• Assisted members and customers with questions about insurance plans and medical needs.• Corresponded and collaborated with medical offices and pharmacies about members needs inorder to comply with contracts.
Paraprofessional
• Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed.
Teen Camp Coordinator
• Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.
Colleagues at Optum
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Jay Mark Verde
Colleague at OptumCebu, Central Visayas, Philippines
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Samiksha Nayal
Colleague at OptumDelhi, India
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Maricelly Digravio
Colleague at OptumAldie, Virginia, United States
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Oakkar Aung
Colleague at OptumSan Diego, California, United States
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Jocelyn Fountain
Colleague at OptumMinneapolis, Minnesota, United States
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Deepansh Goswami
Colleague at OptumNoida, Uttar Pradesh, India
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Aaron Ho
Colleague at OptumChandler, Arizona, United States
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Margaret Huffman
Colleague at OptumLas Vegas, Nevada, United States
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Ameer Ahmed
Colleague at OptumHyderabad, Telangana, India
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Ritika Pal
Colleague at OptumNoida, Uttar Pradesh, India
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Aaron Douglas education
Bachelor Of Science - Bs, Communications, 3.6
Associate'S Degree, Liberal Arts And Sciences/Liberal Studies
Frequently asked questions about Aaron Douglas
Quick answers generated from the profile data available on this page.
What company does Aaron Douglas work for?
Aaron Douglas works for Optum.
What is Aaron Douglas's role at Optum?
Aaron Douglas is listed as Team Lead at Optum.
Where is Aaron Douglas based?
Aaron Douglas is based in Quincy, Illinois, United States while working with Optum.
What companies has Aaron Douglas worked for?
Aaron Douglas has worked for Optum, Starship, Emma – The Sleep Company, Blue Diamond Medical Staffing, and Health Care Service Corporation (Blue Cross Blue Shield).
Who are Aaron Douglas's colleagues at Optum?
Aaron Douglas's colleagues at Optum include Jay Mark Verde, Samiksha Nayal, Maricelly Digravio, Oakkar Aung, and Jocelyn Fountain.
How can I contact Aaron Douglas?
You can use AeroLeads to view verified contact signals for Aaron Douglas at Optum, including work email, phone, and LinkedIn data when available.
What schools did Aaron Douglas attend?
Aaron Douglas holds Bachelor Of Science - Bs, Communications, 3.6 from University Of Phoenix.
What skills is Aaron Douglas known for?
Aaron Douglas is listed with skills including Management, Outlook, Microsoft Excel, Training, Sales, Microsoft Word, Powerpoint, and Recruiting.
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