Aaron Douglas Email & Phone Number

Quincy, Il, Us

•Effectively managed competing priorities while maintaining a focus onproviding exceptional customer service.•Assisted users with navigating eligibility requirements, ensuringaccurate submissions.•Enhanced client satisfaction by efficiently processing eligibilityapplications and addressing inquiries.•Contributed positively to team culture by actively participating incollaborative problem-solving efforts.•Enhanced customer satisfaction by promptly addressing concerns andproviding accurate information.

United States (Remote)

•Delivered exceptional customer support by addressing concernspromptly, offering viable solutions tailored to individual needs.•Coordinated cross-functional efforts between engineering, production,and customer support teams to address recurring product issueseffectively.•Provided exceptional customer support by addressing inquiries andtroubleshooting issues quickly.•Assisted in developing policies and procedures that contributed to amore streamlined customer support experience.•Provided exceptional customer support, maintaining a high level ofexpertise via chat/email and telephone.

Frankfurt Am Main, Hesse, Germany

•Supervised and delegated tasks to a team of (22) people.•Supported our customer service team by training, supervising andsupporting the customer support staff in Manila Philippines.•Worked closely with other departments and define process improvements to ensure smooth customer service.•Helped support Customer Success Team in strategic aspects andorganizational processes.•Worked hand in hand with colleagues in the areas of payment,complaints and logistics.•Controlled quality activities and coaching aspects of the customerservice function.•Hired and trained new 1st level support agents.

Kansas City, Missouri Area

•Managed a team of coordinators and healthcare professionals after process drivenqualification assessment.•Worked with Business Development to identify or follow up on future placementopportunities to increase open orders.•Coordinate with other departments, including Client Services Manager, Payroll,Billing, Employee Support, HR, Clinical Nursing and Clinical Therapy to resolve clientand HCP matters.•Active involvement on calls regarding client complaints and concerns to seek timelyand mutually beneficial resolutions.• Successfully placed over 30 candidates in respective roles over 6 months.

Quincy, Illinois

• Taught and coached the internal advocates (60-80) on member inquiry handling and situationescalation.• Supervised a team of 12-20 advocates to ensure rules and regulations.• Followed elaborate process structure and work flow and exceeded department goals.• Worked remotely for 5 years.

Quincy, Illinois

• Assisted members and customers with questions about insurance plans and medical needs.• Corresponded and collaborated with medical offices and pharmacies about members needs inorder to comply with contracts.

Quincy Il

• Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed.

Quincy, Illinois

• Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.

Bachelor Of Science - Bs, Communications, 3.6

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies