• Reviewed Wire Transfers using Bridger Insight and Dow Jones.• Reviewed and updated SAR reports. • Adhere strictly to compliance and operational risk controls in accordance with company and regulatory standards.• Maintained awareness of major regulatory changes affecting assigned businesses.

• Initiated first contact with merchants, for account activation, providing bank card information to clients. • Consistently exceeded activation goals by a minimum of 15%.• Performed enhanced Know Your Customer (KYC) reviews to ensure correct person is addressed and to correct errors.• Analyzed transactional activity, ensuring accounts were processed correctly and are linked to correct product.• Enforced polices protecting personal data, managing data as personal/confidential, ensuring highest level of security.• Improved product functionality, documenting issues with merchant activation; increasing customer satisfaction.• Organized conference calls between merchants, development teams and in-house support desk.• Assessed the financial and regulatory risk of new business accounts. • Improved account activation speed and establish support to troubleshot computer coding.

Reviewed, corrected and submitted CTR's (Currency Transaction Reports) for Capital OneInvestigated discrepancies in CTR filingsUsed Lexus-Nexus for research of subjects to verify ID and address informationDirected branches on how to correctly prepare CTR and SAR forms. Escalate AML-related issues and make recommendations for resolution as appropriate

2008Dealt with telephone inquiries from customers relating to privacy, fraud and other related concernsResponsible for ATM Settlement, ATM/POS shortage and fraud claims. Dealt with over 7 million in ATM transactions dailyReviewed and dealt with SAR (suspicious activity reports)Maintained and analyzed spreadsheets daily and submitted to senior managementMonitored account status such as over-draft history and balanceDealt with and applied guidelines of regulation E