Christopher Althaus Email & Phone Number

United States

Specialist in safe entry techniques and parts repair.

Dallas-Fort Worth Metroplex

Two years of professional experience working with various types of kiosks, includingecoATM, Redbox Inc, Keyme, Amazon Lockers, AmeriGas, Charge IT!, Play On Sports, and PokémonThree years of experience with small electronics, including motherboards, logic controllers, monitors, relays, switches,belts, motors, and solenoidsUpdated firmware, installed new software, upgraded PCs, and replaced parts as needed on all kiosksMaintained excellent communication with team members and provided over-the-phone support and consulting forfield fixesWorked in both indoor and outdoor environments under various conditionsResolved tier-one technical issues, including email and application problemsAssisted co-workers with technical issuesTroubleshot complex issues using independent investigation and testing methodsManaged and actioned tickets based on severity level, complying with SLA requirementsDelivered excellent customer service and support through face-to-face communicationsDeveloped and managed a daily work scheduleMet SLA demands and adhered to time-related deadlines

Dallas-Fort Worth Metroplex

Building computers, servers for private use.Installing software, updating, migrating systemsInstalling printers, routers, modems, windows OS, NT, ServerFollowing customers instructions, lists, diagramsManaging time constrained conditions

Wisconsin, United States

Managed inbound technical support phone calls.Conducted standard troubleshooting of PCs and peripheral equipment.Tested and repaired various devices.Analyzed client issues and provided immediate and long-term solutions for hardware, software, and network problems.Assisted customers with equipment malfunctions and other technical needs.Leveraged extensive knowledge of computer systems and company equipment.Configured internet-related software applications.Delivered high-quality customer service while resolving various service issues.Managed call flow and addressed customers' technical support needs.Enhanced skills in troubleshooting home networks.Communicated solutions to customers in understandable terms.Utilized remote access tools including Bomgar, RDP, Radman, LogMeIn, and TeamViewer.Worked on hardware including printers, PCs, check scanning devices, and IoTs.Provided customer service and technical support

Dallas-Fort Worth Metroplex

Proficient in logistics and inventory management systemsExperienced in shipping procedures, order fulfillment, and delivery systemsSkilled in inventory control protocols, computerized stocking systems, and time managementKnowledgeable in general maintenance procedures

Dallas/Fort Worth Area

Facilitated direct field communication and managed trouble calls for field service technicians.Provided advanced billing and consulting services for field service operations.Delivered comprehensive help desk support for internal field operations.Assisted field personnel in completing service tickets efficiently.Developed automation scripts using BASIC to streamline internal processes.Utilized custom scripts to automate processes, edit, query, and monitor millions of internal customer accounts, detecting tampering and saving the company hundreds of thousands of dollars.

Dallas-Fort Worth Metroplex

Performed disconnections and re-connections of customer electric servicesProvided direct, face-to-face customer supportUtilized company vehicles extensively to complete service ticketsAccurately navigated to meter-bound locations using road maps, GPS, and other tools in both rural and urban areasOperated and maintained field computers, ensuring connectivity via in-truck wifi systemsAdhered to OSHA regulations and used personal protective equipment, including specialized insulated gloves andvoltage meters for monitoring and testing voltage

Information Systems And Technology, Information Systems

Associate'S Of Arts In Business, Business Administration And Management, General

Business Administration - Business, Business Administration, Management And Operations

Associate'S Of Arts, Liberal Arts And Sciences, General Studies And Humanities