Christopher Anders Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

• Responsible for overseeing daily operations, budgets and forecasts in Housekeeping, Recreation including Ritz-kids and Grande Lakes Sports as well as Retail components.
• Leads a combined team of 130 Ladies and Gentlemen.
• Achieved growth of 6.1% to 81.1% in Rooms Division on Employee Engagement Survey.
• Reduced defects of guestroom not ready from 2.1% to 1.9% in 2017.
• Rooms Profit margin finished at 70.7% vs. budget of 70.4%.
• Achieved 96.7% in cleanliness on BSA audit… Show more

Sarasota, Florida Area

• Managed Housekeeping and Laundry teams of 75 Ladies and Gentlemen.
• Decreased HPOR to 1.10 vs. budget of 1.18 in 2012 and 1.18 vs. budget of 1.20 in 2011 while using LMS.
• Obtained 95% in 2012, 96% in 2011 and 93% in 2010 on OSAT with Housekeeping on EES.
• Received 96% and 97% in Operations Shop in 2011.
• Leader of the Quarter, 3rd Quarter 2015 and 1st Quarter 2011.
• Decreased check-in delay defect from 2.8% to 2.04%.

Sarasota, Florida Area

• Managed daily operations of Doorman, Bellman, Valet and Transportation.
• Reduced turnover to 16.1% versus a goal of 30% in 2007.
• Achieved 90.6% satisfaction in Parking Services with catering functions.
• Improved IG score in 2009 in Warm Welcome from 87.7% to 93.4% to #1 overall.
• Improved IG score in 2009 in Fond Farewell from 78.6% to 86.3% to #1 overall.
• Increased Employee Promise Index score by 3% to 92% and Morale by 8% to 89%.

Greater Boston Area

• Reduced total turnover from 62.7% in 2004 to 10% in 2005 and 9.8% in 2006.
• Improved IG scores in Timeliness of Check-in by 2.1% and Receiving Rooms Expected by 6.9%.
• Increased Employee Promise Index score by 20.4% to 96.3% and Morale by 9.3% to 85.2%.
• Implemented Express Check-out box, upsell program and oshi-bori towels.
• Nominated for 5-star in 2006.

Greater Boston Area

• Managed valet, airport shuttles, gift shop and business center operations.
• Certified in Mastering Sales Productivity.
• Designed and created hotel information line.
• Received “Friendliest Department” award in 2003.

Greater Boston Area

• Implemented and created a team building program, Express Check-Out, and directions line.
• Prepared and instituted Policy/Procedures for Front Office.
• Achieved 97% in guest satisfaction.
• Steered hotel into a tie for 1st place overall in 2002 in guest satisfaction.

Greater Boston Area

• Trained in both reservations and night audit operations.
• Manager on Duty at night.
• Presided over forecasts and group resumes.

Greater Boston Area

• Created and implemented a team building “5 Star” and “Sunday Donuts” programs.
• Headed the department as Director of Housekeeping during interim period.
• Achieved two consecutive “Outstanding” ratings on quality audits.

Daytona Beach, Florida Area

• Manager of the Quarter, First Quarter 1998.
• Managed a staff of over 80 employees.