Assessing current processes, standards and guidance, and the viability of changes through amendments, technology and efficiencies by taking a collaborative aproach to deliver a better experience for colleagues and customers. Building an open and engaging environment to people management.Delivering changes through understanding and negotiation.

 Support the Senior Operating Officer and Network Tactical Manager to ensure incidents impacting the London Underground network are managed safely and efficiently in line with Pitstop Plans and meets service recovery targets Liaise with internal and external teams to ensure the required resources to manage incidents are in place – Emergency Response Unit, British Transport Police, London Ambulance Service, London Fire Brigade, Network Incident Response Manager Ongoing monitoring of incident response through to completion using Connect radio, CCTV, keeping an accurate, real-time log of incident progression to enable accurate reporting to senior management, ORR, Rail Accident Investigation Branch Use, share and advise the Network Incident Response Manager and Senior Operating Officer regarding the Operational Safety Plans to aid incident response Broadcast network messages using the connect radio and monitor the connect radio across the LU network to identify potential service disruption

 Direct line management of Train Operators - competence management, regular Performance & Development conversations, managing discipline, and conduct issues in line with TfL policies and procedures Efficient management of resources to deliver a world class service by running a reliable service  Supporting improvement to depot and line performance  Accountable for Trainee Train Operators - monitoring, sign-off and feedback of individual performance against the standards required by LU Operations and the depot Ensure depot safety inspections and appropriate risk assessments are carried out to a high standard. Investigate incidents and other issues locally; sharing action plans and best practice to improve ways of working across the network and prevent recurrence Effectively identified and managed improvement and cost saving initiatives to achieve Operational Excellence  Jubilee line Errors Lead, collaboration with LU senior managers, reviewed current errors management processes and identified areas for improvement. I created process maps and reference packs which are used by the line management team. achieved a 27% reduction in errors, resulting in a better service for our stakeholders. Local Health and Safety lead  Successful Seven Sisters local implementation lead for initial Night Tube training

 Liaising with the Service Controller in carrying out train service amendments Act on information published in the E.W.S.A engineering notices, train circulars and special train notices for any short notice train movements Providing information relevant to the implementation of train cancellations, diversions and reformations Maintaining awareness of the operation of the train service for optimum customer service Maintain knowledge of LU safety & operational procedures, rolling stock, traction current supply, line infrastructure and train operations inline with the Rule Book and their supplements, defective in-service instructions as appropriate Advising the Service Controller or Service Operator of the development of service disruptions and act on their instructions, taking necessary action to provide the best train service possibleOperating communication equipment as necessary to:  Advise Service Control about relevant equipment failures, safety-related incidents and potential delays During failures or at the request of the Service Controller, facilitate protection and carry out repair of train defects to enable the return of services Producing information and written reports for management as requested

Ticket Office Clerk

Sign into logbook, check emails, collect equipment (radio, body worn camera), daily status updates on station, network & line​Enabling good customer experience by giving information to direct customers, resolving ticketing and safety, health and environmental issues and report anti-social behaviour. ​Assisting customers.​Performing other station duties (e.g. security checks)

 Responding to 999 calls Foot and vehicle patrols Priority anti-crime initiatives Road safety initiatives House-to-house enquiries Helping ensure safety and security at public events Offering crime prevention advice and promoting property marking initiatives Trained new members of staff