Christopher Ando Email & Phone Number

San Rafael, California

• Pharmacy Operations leader for San Rafael, Petaluma and Novato Kaiser Outpatient Pharmacies for daily operations, implementation of work flow best practice, and member quality assurance and satisfation• Oversight for department Pharmacist staffing for 15 FTE Pharmacists and ~10 On Call Regional On Call Pharmacist• Supervise direct reports for performance, coaching and professional development• Responsible for maintaining excellent Customer service metrics for Kaiser members which included: workflow modifications, staff development, patient relations• Precept Pharmacy Residents and Pharmacy students• Provided analytical reports to Kaiser Pharmacy Administration for Pharmacy service metrics (Processing time, JD Power customer service surveys)• Provided training for Kaiser Pharmacy Applications including: Pharmacy Management System, Point of Sale system, and bin management application• Collaborated with Physicians and Nurses to create policies and best practice workflow improvements

San Francisco Bay Area

Pharmacy leader accountable for multiple outpatient pharmacy departments. Responsible for the development and implementation of practices, policies and procedures in all functional areas of the department, and development, management and assessment of annual budget, including forecasting and FTE management. Utilized broad knowledge of applicable statutory, regulatory and administrative requirements to direct departmental operations and ensures accountability for the department's compliance.• Supervised direct reports in the performance of their duties; complete performance reviews and feedback • Oversight for department staffing and capacity planning for a staff of ~10 pharmacists and 25 techs• Managed multiple outpatient clinic pharmacies which ranged from 150-500 prescriptions processed and filled daily• Maintained and developed team productivity and efficiency standards• Analyzed monthly data trends to optimize, prescription volume, market share and improve wait time.• Responsible for precepting and mentorship of Pharmacy PGY1 Residents and Pharmacy studentsKey Accomplishmentso Drove the development and administration of both long-term and annual capital plans which include new facility openings, new systems and equipment and identified and managed the RFP’s for new vendorso Developed quality improvement projects and monitoring parameters to ensure department performanceo Accountable for the opening of a new Outpatient Pharmacy Clinic including inventory management, space layout planning, workflow development, and capacity planning. o Implemented specialty quality initiatives such as a new Outpatient Pharmacy Immunization program o Implementation of an integrated Point of Sale system with multiple interfaces o Developed staff training programs and a Staff Developer position to assist in standardizing the quality of serviceo Assisted with TJC, MERP, and other Pharmacy regulations and accreditation/inspection preparation

San Jose, Bay Area, Santa Clara County

Worked as Pharmacy Subject Matter Expertise on Pharmacy Operational projects and being the liaison for Pharmacy to assist in planning, training, deployment, and vendor relationships on Pharmacy projects. Worked to implement portions of the HealthLink Epic rollout, Customer service IPAD project (still in beta), and Pharmacy Inventory Program.Current project which is nearing completing is the implementation of a Pharmacy Point of Sale system which is integrated with our current Pharmacy Management System. * This project involved resources from , Finance, Billing, and Information Services. * Supported testing of new technology during implementation, assisted with training, and trouble shooting, and program upgrades. * Planned the logistics for the launch of the device at 10 Pharmacies at various sites. * Ongoing support for Pharmacy staff, vendor, and Pharmacy Management System to improve the program.

Supervise daily operations of Outpatient Pharmacies and developed strategies to improve and optimize the workflow with the goal of delivering efficient and cost effective pharmaceutical care.Specifically, manage two outpatient clinics (>15 FTEs) and a Pharmacy Information Center (>25 FTEs) which is: a processing/billing unit responsible for obtaining prior authorizations, Medicare Part D enrollment, and refill processing. This Pharmacy Information Center is one of this departments "best practices" and has helped streamline its work flow.Completed Catholic HealthCare West "Pharmacist Leadership Institute" course 2007-2008

Manage and maintain prescription flow to establish appropriate wait times for patients Supervise technicians/pharmacist daily duties Create monthly technician schedule Orient, train, and evaluate pharmacy staff members on hospital policies and state regulations

Developed strategy for managing med errors, documenting med errors, and monitoring clinic use narcotics

Supervise IV room/OmniCell techniciansVerify OmniCell medications/pre-pack medications

Managed the career development of six technicians and oversaw three pharmacistControlled all pharmacy expenses via ordering through wholesalers and inventory controlCreated marketing /advertising plan targeting local MD's, O'Connor Hospital, and neighboring communities to promote the pharmacy and specific pharmacy servicesExplored sites and researched processes for opening new pharmacies

Pharmd, Pharmacy

Doctor Of Pharmacy