Will Harper Email & Phone Number

Pleasanton, Ca

• Established the Developed and manages the Strategy, Consulting, and Continuous Improvement team with in the Testing CoE• Established the first TCoE continuous improvement processes and procedures• Developed the framework for an enterprise risk based testing protocol for the ICD-10 program• Broadened the use of 5Whys RCA usage within Care Delivery BIO to incorporate vendor participation• Recipient of a “Living the Mission” award for CD BIO in 2011.• Team: 4x Consultant… Show more • Established the Developed and manages the Strategy, Consulting, and Continuous Improvement team with in the Testing CoE• Established the first TCoE continuous improvement processes and procedures• Developed the framework for an enterprise risk based testing protocol for the ICD-10 program• Broadened the use of 5Whys RCA usage within Care Delivery BIO to incorporate vendor participation• Recipient of a “Living the Mission” award for CD BIO in 2011.• Team: 4x Consultant Specialists Show less

Pleasanton, Ca

• Root cause analysis and corrective action recommendations for regional PHI management. Outcomes led to vendor management P&P changes and 0 PHI violations in 2011.• Designed PHI management and remediation protocols• Developed and implemented a root cause analysis protocol used by KP and vendors to improve the clinical user experience with vendor application changes• Developed a vendor requirements review protocol to support KP business review of software changes impacting… Show more • Root cause analysis and corrective action recommendations for regional PHI management. Outcomes led to vendor management P&P changes and 0 PHI violations in 2011.• Designed PHI management and remediation protocols• Developed and implemented a root cause analysis protocol used by KP and vendors to improve the clinical user experience with vendor application changes• Developed a vendor requirements review protocol to support KP business review of software changes impacting operationally sensitive areas to KP.• Developed initial ICD-10 enterprise test strategy framework supporting the creation of the Testing PMO, and alignment to new test environment management protocols.• Co-development of TCoE operational processes• Established vendor defect data integrity tools/workflows improving codification accuracy of by 52%• Team: 1 SOW for 3 months of 8 Automation Engineer Consultants. 1 SOW for 3 months of 5 Earnst & Young consultants. Show less

• Managed and tracked over 330 service engagements in 2009.• Developed and implemented SOX narratives for NCAL KPHC and passed an E&Y SOX audit in 2009.• Developed and implemented service engagement protocols supporting SOX, resource planning, and work stream regulation.• CMMI based regional QA/Testing operational protocols and process infrastructure.• Development and deployment of an automation program used by NCAL, SCAL, Rx and Lab portfolio/BIOs.• Lead offshore staffing… Show more • Managed and tracked over 330 service engagements in 2009.• Developed and implemented SOX narratives for NCAL KPHC and passed an E&Y SOX audit in 2009.• Developed and implemented service engagement protocols supporting SOX, resource planning, and work stream regulation.• CMMI based regional QA/Testing operational protocols and process infrastructure.• Development and deployment of an automation program used by NCAL, SCAL, Rx and Lab portfolio/BIOs.• Lead offshore staffing transition with no reduction in service capability or violation of SLAs.• Tactical and strategic initiative executive level presentations.• Test environment management strategy.• Improvement of change and release management protocols.• Vendor management protocol development. • Maximum annual project budget managed $9.5 million.• Team: 70 seats: FTE, contractors (onshore, offshore), manual testers, automation engineers. Show less

Silver Springs, Md

• Build the first FTE team the region had since Y2K testing.• Lead the most aggressive project in scope and timelines the region had attempted up to that point with 0 critical defects reported for in the first 30 days after go live.• Developed test strategies and test planning, managed defect resolution and tracking, and presented at 120, 90, 60, 30 day executive readiness reviews.• Developed and published the first traceability and coverage matrices for KPHC implementations in the… Show more • Build the first FTE team the region had since Y2K testing.• Lead the most aggressive project in scope and timelines the region had attempted up to that point with 0 critical defects reported for in the first 30 days after go live.• Developed test strategies and test planning, managed defect resolution and tracking, and presented at 120, 90, 60, 30 day executive readiness reviews.• Developed and published the first traceability and coverage matrices for KPHC implementations in the region.• Defect management process development and oversight.• Developed change control and environment management processes.• Team: 2 Leads, 14 Testers. Show less

Silver Springs, Md

• Documented the navigation of the legacy systems and compiled UAT test objectives.• Defined the UAT community (50+ business users), data requirements, and system dependencies.• Authored test planning and status reports for management review and sign off.• Interviewed and hired the first contract QA/Testers in the region since Y2K testing.• Defined defect management protocol.• Supported compliance with CDP project criteria.• There were no project delays attributed to the… Show more • Documented the navigation of the legacy systems and compiled UAT test objectives.• Defined the UAT community (50+ business users), data requirements, and system dependencies.• Authored test planning and status reports for management review and sign off.• Interviewed and hired the first contract QA/Testers in the region since Y2K testing.• Defined defect management protocol.• Supported compliance with CDP project criteria.• There were no project delays attributed to the testing effort, and no critical defects reported in the first 30 days post go live.• Team: 2 Testers, 58 UAT Testers Show less

Baltimore, Maryland Area

• Functioned as a reseller of hardware, network, and software applications within the dental and medical industries.• Provided technical support, equipment maintenance, technology integration, equipment installation and office build out, training, and integration strategy services. • Sales and service grossed 100k in the first year.

Baltimore, Maryland Area

• Managed staff is 3 geographic locations (MD, IN, GA).• Effectively launched 19 planned releases across all 12 products, maintaining the budget and timelines for each deployment while increasing product quality (unscheduled releases were reduced by 65% based on the release volumes from the prior year).• Authored and published QA best practices and standards for all 12 product lines.• Developed automation standards and tools.• Administrator for the corporate defect tracking… Show more • Managed staff is 3 geographic locations (MD, IN, GA).• Effectively launched 19 planned releases across all 12 products, maintaining the budget and timelines for each deployment while increasing product quality (unscheduled releases were reduced by 65% based on the release volumes from the prior year).• Authored and published QA best practices and standards for all 12 product lines.• Developed automation standards and tools.• Administrator for the corporate defect tracking system • Documentation repository, standards and best practices development.• Provided system integration consulting services for hospitals and clinics client server products.• Team: 1 Supervisor, 2 Leads, 14 Testers. Show less

Linthicum, Md

• Was responsible for requirement gathering, JAD session coordination, data analysis and specification design for system implementations.• Was the SME for eligibility, provider, and claims data load utility maintenance, as well as for statement, bill, and check printing.• Created and executed test scripts, as well as coordinated UAT for custom changes and site implementations.• Provided integration consulting services relating to hardware and software products to be used with the… Show more • Was responsible for requirement gathering, JAD session coordination, data analysis and specification design for system implementations.• Was the SME for eligibility, provider, and claims data load utility maintenance, as well as for statement, bill, and check printing.• Created and executed test scripts, as well as coordinated UAT for custom changes and site implementations.• Provided integration consulting services relating to hardware and software products to be used with the Basys system. Show less

Baltimore, Maryland Area

• Developed InfoSoft’s first independent QA/Testing infrastructure.• Built an MS OS LAN test lab.• Authored and published QA best practices.• Consistently improved the quality of the product, resulting in an annual reduction in the number of maintenance releases each consecutive year from 9 to 2.• Assembled training material and release documentation for sales, marketing, and the training team.• Provided advanced analysis to Enterprise customers running a client server… Show more • Developed InfoSoft’s first independent QA/Testing infrastructure.• Built an MS OS LAN test lab.• Authored and published QA best practices.• Consistently improved the quality of the product, resulting in an annual reduction in the number of maintenance releases each consecutive year from 9 to 2.• Assembled training material and release documentation for sales, marketing, and the training team.• Provided advanced analysis to Enterprise customers running a client server product.• Team: 8 Testers. Show less

Redwoodshores, Ca

• Provided initial triage, documentation, escalation management, center to center hand off support, and coordination of services using a Senior Support Analysts resource pool.• Managed a team of 10 “system down” support analysts – during this time, the team size was downsized by 40% and the primary escalation resource (the advanced analysis team) was relocated to support other initiatives. Despite these challenges, my team continued to adhere to the customer SLA and deliver quality… Show more • Provided initial triage, documentation, escalation management, center to center hand off support, and coordination of services using a Senior Support Analysts resource pool.• Managed a team of 10 “system down” support analysts – during this time, the team size was downsized by 40% and the primary escalation resource (the advanced analysis team) was relocated to support other initiatives. Despite these challenges, my team continued to adhere to the customer SLA and deliver quality service.• Developed and distributed status reports to a multinational management team that was tracking the advancement and resolution of production support issues transferred between support centers across the globe.• Team: 10 Support Analysts. Show less

M.S./I.T.S, Information Telecommunication Systems, 3.85

Did not complete the program.

Bachelor'S Degree, Fine/Studio Arts, General

Various Technology Courses, Information Technology, Certified Trained

Activities and Societies: Various Programming, Networking, System Engineering courses