Will Harper Email & Phone Number

Pleasanton, CA

• Established the Developed and manages the Strategy, Consulting, and Continuous Improvement team with in the Testing CoE
• Established the first TCoE continuous improvement processes and procedures
• Developed the framework for an enterprise risk based testing protocol for the ICD-10 program
• Broadened the use of 5Whys RCA usage within Care Delivery BIO to incorporate vendor participation
• Recipient of a “Living the Mission” award for CD BIO in 2011.
• Team: 4x Consultant… Show more

Pleasanton, CA

• Root cause analysis and corrective action recommendations for regional PHI management. Outcomes led to vendor management P&P changes and 0 PHI violations in 2011.
• Designed PHI management and remediation protocols
• Developed and implemented a root cause analysis protocol used by KP and vendors to improve the clinical user experience with vendor application changes
• Developed a vendor requirements review protocol to support KP business review of software changes impacting… Show more
• Developed a vendor requirements review protocol to support KP business review of software changes impacting operationally sensitive areas to KP.
• Developed initial ICD-10 enterprise test strategy framework supporting the creation of the Testing PMO, and alignment to new test environment management protocols.

• Managed and tracked over 330 service engagements in 2009.
• Developed and implemented SOX narratives for NCAL KPHC and passed an E&Y SOX audit in 2009.
• Developed and implemented service engagement protocols supporting SOX, resource planning, and work stream regulation.
• CMMI based regional QA/Testing operational protocols and process infrastructure.
• Development and deployment of an automation program used by NCAL, SCAL, Rx and Lab portfolio/BIOs.
• Lead offshore staffing… Show more

Silver Springs, MD

• Build the first FTE team the region had since Y2K testing.
• Lead the most aggressive project in scope and timelines the region had attempted up to that point with 0 critical defects reported for in the first 30 days after go live.
• Developed test strategies and test planning, managed defect resolution and tracking, and presented at 120, 90, 60, 30 day executive readiness reviews.
• Developed and published the first traceability and coverage matrices for KPHC implementations in the… Show more
• Developed and published the first traceability and coverage matrices for KPHC implementations in the region.
• Defect management process development and oversight.

Silver Springs, MD

• Documented the navigation of the legacy systems and compiled UAT test objectives.
• Defined the UAT community (50+ business users), data requirements, and system dependencies.
• Authored test planning and status reports for management review and sign off.
• Interviewed and hired the first contract QA/Testers in the region since Y2K testing.
• Defined defect management protocol.
• Supported compliance with CDP project criteria.

Baltimore, Maryland Area

• Functioned as a reseller of hardware, network, and software applications within the dental and medical industries.
• Provided technical support, equipment maintenance, technology integration, equipment installation and office build out, training, and integration strategy services.
• Sales and service grossed 100k in the first year.

Baltimore, Maryland Area

• Managed staff is 3 geographic locations (MD, IN, GA).
• Effectively launched 19 planned releases across all 12 products, maintaining the budget and timelines for each deployment while increasing product quality (unscheduled releases were reduced by 65% based on the release.
• Authored and published QA best practices and standards for all 12 product lines.
• Developed automation standards and tools.
• Administrator for the corporate defect tracking… Show more
• Administrator for the corporate defect tracking system

Linthicum, MD

• Was responsible for requirement gathering, JAD session coordination, data analysis and specification design for system implementations.
• Was the SME for eligibility, provider, and claims data load utility maintenance, as well as for statement, bill, and check printing.
• Created and executed test scripts, as well as coordinated UAT for custom changes and site implementations.
• Provided integration consulting services relating to hardware and software products to be used with the… Show more
• Provided integration consulting services relating to hardware and software products to be used with the Basys system. Show less

Baltimore, Maryland Area

• Developed InfoSoft’s first independent QA/Testing infrastructure.
• Built an MS OS LAN test lab.
• Authored and published QA best practices.
• Consistently improved the quality of the product, resulting in an annual reduction in the number of maintenance releases each consecutive year from 9 to 2.
• Assembled training material and release documentation for sales, marketing, and the training team.
• Provided advanced analysis to Enterprise customers running a client server… Show more

Redwoodshores, CA

• Provided initial triage, documentation, escalation management, center to center hand off support, and coordination of services using a Senior Support Analysts resource pool.
• Managed a team of 10 “system down” support analysts – during this time, the team size was downsized by 40% and the primary escalation resource (the advanced analysis team) was relocated to support other initiatives..
• Managed a team of 10 “system down” support analysts – during this time, the team size was downsized by 40% and the primary escalation resource (the advanced analysis team) was relocated to support other initiatives..
• Developed and distributed status reports to a multinational management team that was tracking the advancement and resolution of production support issues transferred between support centers across the globe.
• Team: 10 Support Analysts. Show less

M.S./I.T.S, Information Telecommunication Systems, 3.85

Did not complete the program.

Bachelor'S Degree, Fine/Studio Arts, General

Various Technology Courses, Information Technology, Certified Trained

Activities and Societies: Various Programming, Networking, System Engineering courses