• Drastically improved Store's condition (deeply cleaned and organized store) • Drastically Improved Team Member's overall morale • Drastically Improved Customer Experience • Drastically improved Team efficiency • Drastically improved work environment• Implemented a solid Operational foundation (Store used to fail audits constantly) • Successfully provided support to other Stores in the area (Supply Ordering, Staffing, Production, Deliveries, Transfers) • Store metrics and operational performance consistently and substantially improved year after year throughout the last 7 years.• Reduced staff turnover drastically (regular occurrence in Store)• Made a positive impact in the District by hiring great talent and maintaining it. I was responsible for multiple promotions through my years with the company. I promoted multiple high performing individuals through the ranks from Team Member to Store Managers.

-Improved center's overall position in the company from 425 to 52 (out of 1800 centers) for fiscal year 2016. This was accomplished while adjusting over staffed center to new lower requirement and increasing Team Members efficiency and productivity.-Recognized 10 out of 12 months for exceeding sales plans and year over year business growth for fiscal year 2016.-Recognized for meeting and exceeding shipping and packing convertion rate goal of 30% every single month of fiscal year 2016.-Recognized for having zero packing claims and for keeping SQI (Service Quality Index) consistently in the positive for fiscal year 2016.-Recognized by Human Resources Regional Manager and District Manager after Team Members from the Palm Desert (during Interim Assignments) and Palm Springs Locations praised my people and communication skills.-Got recognized with a high score on my fiscal year 2016 review.

-Improved Center's retail and shipping areas condition -Reinforced Standard Operational Procedures through out the Center to maximize productivity and efficiency -Improved customer service satisfaction (more surveys and higher satisfaction score consistently).-Recognized by District Manager and Center Manager for being operationally sounded.-Completed training and adaptation to new company efficiently and successfully

- Brought Store back to high operational standards from a low 58% operational audit score (back in June, 2010) to 4 high consecutive scores (95%+) by the time I left to work for FedEx Office (11/2013). Highest in the district.- Helped reducing HR complaints (usual occurrence) to zero. - Helped Improving customer service satisfaction from the low 50s to high 80s.- Helped improve all store sales metrics (from the bottom three to the top three in the district)- I was called out in different occasions by Store Managers, District Managers, District Asset Protection Managers and Corporate Auditors for doing a great job, my hard work, dedication and being operationally sounded.My responsibilities included but were not limited to the following:- Supervise Customer Service Team- Analyze Customer Service Team metrics and overall performance to work on areas of opportunity. - Observe, train and coach associates as needed to meet and exceed company's goals.- Solve Point Of Sale issues (customer and hardware related)- Supervise Ad set up- Cash Office- Human Resources- Payroll- Safety- Physical Security- Sport Services- Delivery and Assembly- E.A.S- Self Audit- Inventory Preparation- Cycle Counts- Shrink- Asset Protection- Supply Order- Hiring- Employees interviews/orientations- Scheduling- Closing/Opening StoreI was brought to the Palm Desert Store by a new Store Manager with a clear goal in mind; bring the Store back to the top performing positions in the district, which was accomplished in almost every single category by the time I left (end of FY13), Store was awarded for a great overall performance for mentioned fiscal year. I had the great opportunity of working with 4 different Store Managers and 2 different District Managers. I lived and was part of the Store's transition to great success and a solid foundation was created to support Store's brighter future.