Christopher Arsenault Email and Phone Number

• Leadership and Operations Management: Successfully managed up to ten tower crews responsible upgrading tower equipment, ensuring day-to-day efficiency and safety. Oversaw the budget and administrative tasks to support compliance while keeping the team focused on tower equipment upgrades and new site builds.• Client Relationships: Spearheaded operations for multiple clients, including T Mobile, AT&T, and Viaero. Fostered strong relationships with clients to drive project success.• Territory Management: Effectively manage tower build operations across a large geographical area, covering Oklahoma, Arkansas, Kansas, Missouri, Montana, and Nebraska. This involves logistical coordination and the strategic allocation to support up to 45 employees. • Cultural Improvement: Introduced a culture of empathy and respect within the build crews, enhancing teamwork and overall working conditions through the work family approach.• Special Projects: Actively contributed to several transformation projects aimed at improving operational efficiency and streamlining work processes.• Employee Engagement: As a pillar lead and member of the Ericsson Veterans Alliance Employee Resource Group (ERG), played a pivotal role in promoting diversity, inclusion, and employee engagement within the organization.• Subject Matter Expertise: Acknowledged as a Subject Matter Expert (SME) on various aspects of business practices, showing a deep understanding of industry standards and best practices.

• Multi-State Management: Managed a diverse team of 29 technicians across a 5-state area, supervising tower climbers, ground technicians, CPE, fiber, and bucket truck operations.• Client Portfolio: Successfully managed Service contracts during my time at Ericsson with major clients, including Sprint/TMO, Google, Telia, YouTube, Verizon, Metro PCS, US Cellular, and the Union Pacific Railroad.• SLA Adherence: Exceeded challenging Service Level Agreements (SLAs) and budgets, resulting in increased collaboration and extended work contracts with clients.• Process Innovation: Recognized for creative problem-solving and implementing innovative solutions to enhance the efficiency of contract management.• Volunteer and Special Teams: Proved an initiative-taking approach by often volunteering and contributing to special teams, displaying a willingness to address challenges and find solutions.

• Hand-picked as the first Training and Support Manager for the Fiber Operations team supporting new fiber builds.• Responsible for all aspects related to fiber optic work within the FSO organization.• Successfully started and managed the Google and Cox Giga blast fiber projects in California.• Oversaw the transition of the fiber operations team back to Sprint, including training over forty employees and contractors to splice fiber for fiber-to-the-home deployment with minimal ramp-up time to meet forecast dates.

• Worked directly under the Central Region VP to drive results for the Central region.• Monitored metrics and financials to improve results.• Pioneered the role of Field Operations Manager (FOM) nationally.• Successfully improved finance, parts, administration, and other operational aspects, leading to enhanced performance in the North and South-Central regions.• Worked as the Project Manager for the developing of a transformation project with several Executive leaders to develop our process to drive Service delivery work with efficient.

Operations Manager for the Iowa and Nebraska markets. I managed Fiber, RF, Switching and CPE technicians.

• Managed and supported two long-haul fiber routes as a Fiber Optic Technician, ensuring network reliability.• Served as a Subject Matter Expert (SME) on a support team, supplying mentorship and guidance to technicians across the country.• Conducted multiple presentations on new equipment, showing troubleshooting techniques to uphold high-quality customer network operations.

• Handpicked as a founding member of the first Sprint Hazmat team, tasked with working on equipment in hazardous conditions that others couldn't access due to known hazards.• Earned rapid promotion to one of four Incident Commanders (IC) on the Hazmat team, responsible for overseeing hazardous situations and managing teams, even when team members held positions two levels above you in their day-to-day roles.• Deployed on two real-world missions as the Incident Commander, highlighting my leadership and crisis management abilities in high-stress scenarios.