Christopher B. Email & Phone Number

United States

United States

· Installing, configuring, troubleshooting, and maintaining hardware and software · Installs, configures, upgrades, sets up, and troubleshoots all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions. · Installs, upgrades, configures, and tests off-the-shelf, locally developed, and agency provided computer software. · Receives, responds to, and ensures resolution of all types of help center calls. · Answer’s telephone and in-person inquiries from a wide variety of medical center personnel. · Personally, responds or refers customers to appropriate resource for inquiry or resolution of problem, logging all significant events into a database and coordinating problem resolution, as necessary. · Applies appropriate security measures consistent with approved security standards. · Stays abreast of information technology (IT), to include advances in system hardware, software, and electronic computer technology through publications and direct contact with other agencies and industry equipment manufacturers. · Resolves customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, password violations, and telecommunication troubles and work orders. · Maintains awareness of current trends in information technology and performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training. · Mobile Device Management MDM admin utilizing and maintaining Mobile Iron VSP 5.9 architecture with Apps work and Doc’s work, Maintaining iOS 7x iPhone / iPad environment in conjunction with various infrastructure steak holders and groups · Plans, coordinates, and delivers customer support services to Users in a manner that minimizes interruptions to critical business activities. Aids with the Document Management System (DMS), Microsoft Office Suite

Falls Church, Virginia

Schedule testing ensuring compliance with testing deadlines established by agency.Notifies all eligible personnel of testing dates and requirements, verifies identification prior to testing, monitors testing room, operation.Overseas Foreign Language Proficiency Pay (FLPP) Program.Ensures all requirements for FLPP eligibility are met.Update computer to start, change, or stop FLPP.Analyze computer system data problems and takes corrective action to ensure FLPP transactions flow to accounting and finance.Administers the installation’s military personnel testing program for a variety of military test

Scheduling appointments, including interpreting and verifying provider orders in accordance with Veterans Health Administration national scheduling guidelines. Including but not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays, and preauthorization requirements for specific coverage, printing the Encounter Action Required Report for the area assigned daily.Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports, and special assignments, and only refers to the non-routine and high technical problems to his/her supervisor.Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.Maintaining confidentiality of information obtained to carry out required duties.Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient.

Transport Soldiers and equipment,ammunition food.

Master'S Degree, Cyber/Computer Forensics And Counterterrorism, 3.9

Bachelor'S Degree, Computer Science, 3.2

Associate'S Degree, Network And System Administration/Administrator, 3.0