• Overall responsibility for ongoing client service delivery success, retention, and growth• Developed tactical partnership with strategic decision makers• Maintained an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls• Ensured service delivery and project roll-outs are within Service Levels Agreements (SLAs)• Established key performance metrics and consult on industry best security practices• Ensured progress reports and monitoring of delivery status with timely updates to senior management and clients• Participated in and lead client briefings as required• Provided context to internal teams on future vision of the client’s security intentions and provide awareness to problem management.• Supported the client’s ability to effectively consume service deliveries and map output results to actionable input objectives

• Worked with security teams to define security requirements, track security specific issues/concerns, provide security solutions, communicate identified vulnerabilities being introduced into the environment, and identify exceptions to policy.• Lead development of enterprise-wide designs as well as researches, develops and recommends architectural policies and practices for current and future initiatives of the customer.• Managed security initiatives with other groups and report writing and managing the on-boarding process and review of client’s environment configuration and overseeing the entire customer delivery.• Researched evaluated, with current emerging tools, techniques, and technologies.• Acted as team lead when necessary, working side by-side with other personnel in an advisory, support and training role.• Managed multiple simultaneous projects and tasks that involve different team members and uphold a high level of accountability.

• Discuss technical requirements for contracted services with customers.• Implement security devices on customer’s networks according to their specification and change control windows. This can include the configuration and installation of various types of security devices including firewalls, IDS/IPS, log collection appliances, and others as specified.• Assist in the creation and maintaining of Provisioning tools and automation scripts.• Research new security products as needed.• Creation and delivery of provisioning training to peers and SOC personnel.• Lead and contribute to projects of varying scales such as upgrades, migrations and new offerings.• Mentor new and existing Provisioning Engineers and provide training on new service lines as needed.• Work with other key departments on the development, testing, and roll-out of new service lines.• Develop and maintain technical documentation and knowledgebase articles related to the implementation of Dell SecureWork’s managed security services.• Serve as a technical escalation point for other Provisioning Engineers or departments on service implementation related issues.

• Installed and maintained security infrastructure and applications, including IPS/IDS Snort and Tipping point, Q1 Radar SIEM Management, Burp Suite, and Nessus.• Assessed threats, risks, and vulnerabilities from emerging security issues.• Performed and created procedures for system security audits, penetration-tests, and vulnerability assessments.• Performed weekly vulnerability and patch management scans and code review of all production systems and network devices from multiple platforms, service packs, and Updates. Windows Linux/Unix, AIX and RedHat Errata alerts.• Performed Internal and External Vulnerability Scans with Nessus Security Center and Nmap.• Worked with PCI/DSS Auditors by planning and mitigating PCI task and in also completing controls to maintain PCI/DSS Level 1 Compliance.• Performed system forensics and investigations of all corporate security incidents

• Implemented all phases of system procurement including requirements gathering, system assessment, vendor collaboration, preparation of RFPs.• Installed and maintained security infrastructure and applications, including IPS/IDS Snort and Tippingpoint SIEM Management, Burp Suite, and Nessus.• Implemented future system designs and provided feedback on meeting computing requirements of ongoing and future projects for over 200 Machines.• Responsible for all automated software installation and monitoring tools for Over 200 Machines.• Procedures for new installations and preexisting network environments for all IT managed clients.• Implemented all Credit Card processing and PCI Compliance objectives for over 20 clients.• Managed all IT clients Architecture from new insulation and maintenance of all Networked services.

• Assisted IT Director in all IT functions during company merger.• Monitored the use of the network and server systems performance, ensured systems uptime and reliability.• Installed and configured Dell and HP ISCSI Sans for additional servers.• Configured ESX/vSphere for new implementation.• Setup and Configured VMware vSphere for new virtual servers.• Supported help desk and desktop end-users.• Set up new user accounts with Group polices and permissions, file and printer sharing.

• Configured wide range of switches, routers and Wireless Access points.• Implemented future IT developments.• Configured and maintained Cisco ASA and Sonicwall IPS/IDS security appliances.• Analyzed and resolved faults ranging from major system crash to forgotten password.• Performed technical support to varying levels of IT knowledge and competence.• Ensured most cost-effective and efficient use of Clients network Infrastructure.• Certified compliance of all IT equipment to industry standards.• Monitored the use of the network and server systems performance, ensured systems uptime and reliability.