Christopher Elliott Email & Phone Number

Santa Clara, Ca, Us

Dublin 2, Ie

• Addressing low market share, conducted analysis of multi-billion dollar e-commerce platform using customer reviews and test accounts. Generated heat map of 5 competitors, highlighting functionality. • Mapped customer journey, merchant experience and defined partner segments; capturing increased spend from ~1 million targeted merchant accounts.• Won Case Competition: client cloud transformation. Reallocated savings ($483M) to introduce new products based on consumer preference change, which identified a new joint venture for Accenture.

Redmond, Washington, Us

• Presented proposal to revamp internal Azure analytic tool for improved customer acquisition and retention; created pain point matrix to improve user experience by identifying 10+ enhancements.• Architected wireframe demo of tool and presented to the data science organization.

Chicago, Illinois, Us

Primary POC for new vendor onboarding & management, initiated 3rd party security assessment process• Facilitated 100+ cyber security assessments for vendors leveraged by Facebook UX Research, following FTC guidelines, ensuring safe customer data transfer and storage, strengthening partner relationships. • Built a robust assessment dashboard using historical data to better manage vendor caseload and pinpoint bottlenecks in assessment software, informing engineers of gaps in assessment tool workflow. • Created external documentation and new operating procedures to align cross functional team goals, reducing completion time by 50% from 30 days to 14 days.

San Bruno, California, Us

Monitored logistics and accounting for all hardware sales channels and co-managed support team• Developed sales strategies for Amazon 1P, 3P and Shopify channels increasing sales revenue by 200%.• Used customer feedback to participate in ideation process and improve setup process for new product. • Saved over $100k by tracking 2 years of data trends; led initiative to create and implement a new record keeping system improving forecast accuracy, and vendor payment process. • Leveraged product knowledge in partnership with the engineering team to build a support portal displaying key product usage data, enabling quicker and more accurate support troubleshooting. • Collaborated with manufacturing partner to create part ordering system and new channels of communication, preventing inventory loss and decreasing ship errors by 80%, saving $1,000s weekly.

New York, New York, Us

Assisted in-store display setup, inventory management and merchandise sales • Out-performed peers to deliver 25% of sales on an 8-person shift • Instituted hourly stat updates to highlight store goals and provide instructions on how to achieve them

Cortland, New York, Us

As the lead kitchen prep worker, my responsibilities included working with different vendors on limited budgets, analyzing past revenue reports, and evaluating order breakdowns. Based on my analysis to project sales, I prepared the optimal amount of food per day. In addition, while working on the night shift, I ensured that the endless stream of customers received their correct orders in a timely manner. This included coordinating the cashier, line workers, oven workers, and food runners. All positions had to work together seamlessly to ensure a happy customer! This experience taught me the importance of using data to drive informed decisions and collaborating as a team to deliver results.

Master Of Business Administration - Mba

Bachelor'S Degree, Economics