Christopher Baker Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Matteson, Illinois, United States

Managed daily allotment of labor time and distributed to technicians appropriatelyOversaw the transition from one CRM (CDK) to another (Tekion)Attended quarterly sales training classes led by Jeff Cowan's Pro TalkGreet customers promptlyInspect vehicles prior to intake to reduce liability and to familiarize myself with opportunities to upsell to the customerAccurately enter customer's concerns into CRM system while also tracking contacts in a fast paced environmentPut together accurate quotes for repairs including parts and labor and present to customer additional services while agreed upon services or repairs are being performedReview work performed with customer upon completion of workFollow up accordingly until work is completed while ensuring high customer satisfaction

Chicago, Illinois, United States

Managed service department independently during a major transition of managementManaged daily allotment of labor time and distributed to technicians appropriatelyGreet customers promptlyInspect vehicles prior to intake to reduce liability and to familiarize myself with opportunities to upsell to the customerAccurately enter customer's concerns into CRM systemPut together accurate quotes for repairs including parts and laborFollow up accordingly until work is completedReview work performed with customer upon completion of workEnsure high customer satisfaction

Chicago, Illinois, United States

Required to make a minimum of 25 outbound phone calls with the intent to acquire appointments to come in to the storeStay up-to-date on Kia certification and product knowledgeFollowed up with previous customers to maintain customer satisfaction and look for referralsAsked fact finding questions in order to determine the customer's wants and needs in a vehicle which would then determine which vehicles to presentPerformed a tailored presentation to the customer based upon information received from fact finding questions and negotiated when the customer was ready to purchase.Skills that had to be utilized with this job include pre-sale and post-sale follow up, prospecting, consultative sales, the ability to overcome objections, negotiating, and the ability to retain information on the product in order to answer any and all customer questions

Sunrise, Florida, United States

Maintained an individual top ranking at the store since we opened in January of 2015, with a closing ratio averaging around 60% overallAugust of 2015, I was awarded with Employee of the Month for single-handedly raising the store's Customer Satisfaction Index score above district levelsJanuary of 2016, I was awarded with Associate of the Year for my dedication to the performance of the store and company as a whole.Required to make a minimum of 40 outbound phone calls with the intent to acquire appointmentsOn a monthly basis, and at the discretion of the management staff, I took it upon myself to set up the Sales Department schedule for the following monthActed as a "whip" in order to ensure that the sales staff called their sold customers to ensure that the Customer Satisfaction survey is not only submitted for the month, but ensure that they will be scored excellentlyWas required to stay up-to-date on sales techniques through the usage of Cardone University

Phoenix, Arizona, United States

Each day I am required to make a minimum of 50 outbound phone calls with the intent to acquire appointments to come in to the store, stay up-to-date on Hyundai certification and product knowledge, and follow up with previous customers to maintain customer satisfaction and look for referrals.Generally my experience here is similar to the experience I have already elaborated on in my more current positions

Peoria, Arizona, United States

Specialized in acquiring auto loans for clients currently in an open bankruptcy,Responsible for seeking new business through cold calls (prospect information attained through the public domain), marketing campaigns, walk-up traffic, and referrals.It was my responsibility to come to an agreement with a customer in terms of vehicle choice, price, and terms; then I would work with Prestige Financial (the dealership's resident bank) in order to secure financing.I created multiple marketing campaigns in order to bring business to the department. Including a cold-calling campaign, I created a conventional mail campaign that rolled out over six stages in a 120 day period. I was also responsible for creating and maintaining the department's website (www.loanzonephoenix.com) in conjunction with the corporate marketing team.