Christopher Baker Email & Phone Number

Chippenham, GB

Basingstoke, England, United Kingdom

• Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
• Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with.
• Provide order fulfillment activities on a select number of key accounts as needed.
• Provide feedback on CS team performance, compliance with procedures and service to leadership and staff.
• Identify operational issues, opportunities for continuous improvement and recommend enhancements.
• Prepare metrics and reports for analysing data to assist in process improvements, procedure changes, service levels and goals.

Bristol, England, United Kingdom

Responsible for a Global Customer support team to provide an excellent customer journey and aftercare support for our flagship product the Hero Arm. Building the infrastructure of Customer Support communication and communication strategy and aftercare communication strategy. Building the email templates and "Open Bionics Language" utilised across the.

Bristol, England, United Kingdom

Lead, develop, motivate and support team of front-line Customer Service Agents to provide exceptional customer service, deliver on KPI’s and SLA’s including 5% Abandonment Rate and 80% of calls answered within 2.5 minutes together with email responses to remain below 24 hours. Promote and encourage an Agile way of working and thinking whilst building.

Chippenham

Responsible for day to day running of Team Leaders and Operators within our Outsourced Operation. Dealing directly with all aspects of people managment from inclusive colleague engagement to appropriate behaviour management within a professinal Contact Centre environment. Managing call queues and flows; Client expectations and SLA's; responsible for.

Bristol, United Kingdom

Responsible for implementing a series of projects within the business to enhance effeciencies and comoliance with FCA Regulations including ensurung business readiness for FCA Transparecy, Vulnerable Customers, integration of new systems including training material, working closely with Learning and Development to ensure effective change management and.

Bristol, Bristol, United Kingdom

Drive performance of an Outbound Team to provide appropriate leads and opportunities to the Sales floors across multiple sites by qualifying data lead sources and warm transfers of customers into appropriate departments. Sustain consistent levels of Quality Assurance through feedback, 121's and Annual Appraisails. Manage the team through a consistently.

Bristol, United Kingdom

Manage a team of Agents effectively to deal with high volumes of Customer calls involving transactions on their policies. From changing details to converting New Business policies and Renewals. I motivate, manage and discipline to produce a highly effective work force in a busy and target driven environment. Managing each Agent on a personal and individual.

• The day to day maintenance of the Professional Shop e-commerce website.
• Dealing with orders placed online and keeping in contact with the customers informing them of any delays or issues with their orders.
• Updating of offers, stock levels and any relevant information and technological systems to improve the website performance.
• I am responsible for tee bookings, every member and corporate member has to book a tee time through the professional shop.
• Making sure buggy rentals run smoothly.
• Responsible for the shop merchandising, making sure the stock looks tidy and presentable.

• Correctly identify the correct materials as per order.
• Pick, weigh and measure correct materials including metals, plastics and sheet metal
• Correctly fill in paperwork accordingly, including weight and length of materials and initial paperwork when complete.
• Ensure that correct orders were loaded onto the corresponding wagons.
• Ensure correct details, such as cast numbers etc required were provided in the appropriate areas of each sheet.
• Restocking the warehouse with daily deliveries identifying the correct metals with corresponding bays and filling out the appropriate corresponding paperwork.

Bachelor Of Science (Bsc), Cinematography And Film/Video Production, 2:2

Activities and Societies: Student Council, Rugby TeamFilm Production Technology involved using complex graphics systems such as Adobe.

10 Gcse'S, English Language And Literature, General

Activities and Societies: Student Council, Rugby Team