Christopher Barber Email & Phone Number

Australia

Docklands Vic

•To support, craft and guide the internal and external recruitment process to ensure hiring of applicants are suited for the business with the view to promote stability and engagement whilst aiming to reduce 0-6 months attrition. • To lead and support a business with a specialised skillset to coordinate, support and embed a leading onboarding experience that sees newly recruited bankers set up for success. To embed a culture of support for existing bankers and leaders by guiding and workshopping the advancement of their careers within NAB. •To obtain and collate feedback/data across the organisation by providing insight and recommendations to the business in order to improve the engagement and enablement of our bankers and leaders, mitigiate commercial risks as well as driving positive change across Personal Bank.•To build and maintain trusted relationships with senior stakeholders across the organisation including; Resource Management, our Senior People Partner, Legal and Learning Operations whilst representing the needs (Being the voice) of Direct Consumer. As the relationship manager of Hays Recruitment for Direct Consumer, I provide feedback, analysis, guidance and instruction in relation to recruitment strategies and ongoing temporary banker management.

Bourke Street Docklands

To supervise, coach and support a team of collection agents involved in the negotiation of repayments for secured products utilising sophisticated technology.• To drive and manage Net Promoter Score and First Call Resolution.• Understanding and implementing the daily operational requirements of the business.• To reduce and mitigate risks to the business via a deep understanding of technology, National Consumer Credit Protection (Hardship) and Collection Guidelines.• Producing and incorporating reporting, call quality audits, agent level reports and other staffing/collection reports when required.• To recruit, train, performance manage, mentor and motivate team members.• To implement and support business strategies to improve and benefit the business.• To successfully build and maintain strong relationships with NAB Assist stakeholders.• Mentoring staff to build work performance standards whilst promoting a positive and professional work environment.• To incorporate forecasting, business strategies and resource restrictions in daily strategies.• To promote the branding of Advantedge Assist by building strong networks with our external lenders and business development managers.• To guide the complaints process by obtaining a resolution for our customers who have engaged AFCA by achieving a fair outcome for both the enterprise and the customer.

Bourke Street Docklands

• To successfully maintain service level agreement days by effectively managing the Application Centre.• Understanding and implementing the daily operational requirements of the business.• To reduce and mitigate risks to the business via a vast understanding of technology, National Consumer Credit Protection and Collection Guidelines.• To incorporate forecasting, business strategies and resource restrictions in daily strategies. • Production of management reporting, call quality audits and other reports if required. • To recruit, train, performance manage, mentor and motivate team members.• To implement and support business strategies to improve and benefit the business.• To successfully build and maintain strong relationships with Nab Care’s stakeholders.• Mentoring staff to build work performance standards and to promote a positive, professional work environment.

Melbourne, Australia

• Successfully maintaining a secured portfolio of customers who are 45 days in arrears up until the final stages of litigation/mortgage in possession.• Dealing with secured products in a fully accountable portfolio environment.• Creating strategies and negotiating with our customers and our internal and external solicitors to clear our customer’s arrears whilst insuring the brand of the business is protected.• Maintaining a strong relationship with our internal and external solicitors, management team and our stake holders.• To enhance the customers retention as appropriate.• To insure legal compliance is maintained.• Respond to customer’s enquiries/ complaints whilst providing a high level of customer service.

Diploma Of Leadership And Management

Education record