Christopher Barber Email & Phone Number

Dundee, Scotland, United Kingdom

Dundee, Scotland, United Kingdom

• Providing advanced solutions to workaround any limitations within our product range.
• Developing scripts to workaround limitations within our product range and to provideautomation where possible.
• Working with product management to ensure new features and products are customer focused.
• Working with Partner Success Managers to ensure the best outcomes for high-risk partners.
• Providing high level walkthroughs of our products for partners.

Dundee

• Subject Matter Expert in our Managed Antivirus BitDefender and MSP Manager products, providinginsight and information to peers who require assistance with more in-depth items. I also created training and advanced.
• I was the support lead on testing out our Disk Encryption Manager to see its supportability.
• I advised on matters pertaining to support, for example I tested systems with one of our Information development managers to ensure the support organisation could would efficiently with the new tooling whilst.
• I was the liaison who works with N-able and N-able’s third party vendors and discuss/review new features, development items and Q&A.
• Providing all aspects of support to our partners, including but not limited to; answering inbound phone calls, chats and emails.
• Being an integral part of the EMEA support team using my knowledge to create, update and removeknowledge base articles for both internal and external customers, based on technology I work with.

Perth, United Kingdom

Aberfeldy

Providing IT Support and maintenance.Providing support to a range of systems and devices including VOIP,IPTV,CCTV,PC,Switches,routers and Servers. Assist with software and hardware issues. Troubleshooting customer issues. Installation and maintenance of new and existing equipment. Web development, web marketing. Consulting management on IT related.