Christopher Barnes Email & Phone Number

Palo Alto, Ca, Us

HP Product Line Maintenance: Diagnosed, troubleshot, and repaired a variety of HP products, including printers, desktops, laptops, tablets, POS systems, and servers. Leveraged technical expertise to handle complex repairs efficiently, minimizing user downtime.A3 Printer Specialist: Certified HP A3 printer technician specializing in hardware issues, such as mechanical malfunctions, print quality, and firmware upgrades. Consistently met customer satisfaction goals with high accuracy and efficiency.Frontline Support for Major Banking Clients: Served as the primary onsite technician for major banks, managing over 1,000 devices across multiple regions. Diagnosed and resolved issues with laptops, desktops, tablets, and printers to ensure smooth bank operations.Network Troubleshooting and Maintenance: Provided network support, addressing cabling issues, troubleshooting server and switch hardware, and ensuring accurate device configuration. Collaborated with Level 3 IT teams for full resolution of network issues.Software Support and OS Imaging: Assisted with data migration, backup, and restoration for Windows 7/10/11 devices. Managed system imaging and software deployment, ensuring seamless upgrades and preventing disruptions.Inventory Management and Parts Handling: Managed inventory, ensuring timely availability of critical components to reduce repair delays. Maintained precise documentation of parts and equipment used in repairs.Work Order Management: Utilized HP's Field Service Mobile platform to manage work orders, monitor time allocation, and maintain accurate logs. Consistently met 100% SLA compliance for work order completion.Customer Service Excellence: Delivered top-tier customer service across diverse clients, providing clear communication, technical updates, and solutions. Recognized for delivering 'Best in Class' service.

Atlanta, Georgia, Us

HP Product Line Maintenance: Diagnosed, troubleshot, and repaired a variety of HP products, including printers, desktops, laptops, tablets, POS systems, and servers. Leveraged technical expertise to handle complex repairs efficiently, minimizing user downtime.A3 Printer Specialist: Certified HP A3 printer technician specializing in hardware issues, such as mechanical malfunctions, print quality, and firmware upgrades. Consistently met customer satisfaction goals with high accuracy and efficiency.Frontline Support for Major Banking Clients: Served as the primary onsite technician for major banks, managing over 1,000 devices across multiple regions. Diagnosed and resolved issues with laptops, desktops, tablets, and printers to ensure smooth bank operations.Network Troubleshooting and Maintenance: Provided network support, addressing cabling issues, troubleshooting server and switch hardware, and ensuring accurate device configuration. Collaborated with Level 3 IT teams for full resolution of network issues.Software Support and OS Imaging: Assisted with data migration, backup, and restoration for Windows 7/10/11 devices. Managed system imaging and software deployment, ensuring seamless upgrades and preventing disruptions.Inventory Management and Parts Handling: Managed inventory, ensuring timely availability of critical components to reduce repair delays. Maintained precise documentation of parts and equipment used in repairs.Work Order Management: Utilized HP's Field Service Mobile platform to manage work orders, monitor time allocation, and maintain accurate logs. Consistently met 100% SLA compliance for work order completion.Customer Service Excellence: Delivered top-tier customer service across diverse clients, providing clear communication, technical updates, and solutions. Recognized for delivering 'Best in Class' service.

Morrisonville, Ny, Us

• Installation and maintenance of Time Warner/Spectrum Digital Television, Telephone, and the Internet• Installs new RG6/RG11 according to the customer's location• Diagnose mechanical and technical problems with equipment• Use of cable tools and precision measuring instruments for electrical/signal testing• Exercise strict timelines to complete jobs• Educate customers on how to use new equipment.• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.• Diagnosed errors and technical problems and determined solutions to produce timely service reports.• Climbed poles and ladders to install, maintain or inspect equipment.• Trained customers on equipment use, setup procedures and troubleshooting strategies.

Warren, Michigan, Us

Cisco Network Academy

Pharmacy Technician/Assistant