• Proficient in operating surveillance systems, conducting store audits, and managing safety protocols.• Skilled in using software tools such as Word, Excel, and CD burning software for investigations and reporting.• Recognized for apprehending shoplifters, detecting internal incidents, and minimizing losses due to theft and fraud.• Coordinated inventories across multiple stores to prevent revenue loss.• Trusted store-wide safety manager, overseeing associates' adherence to safety standards.• Proficient in addressing customer concerns while upholding store integrity.• Expertise in monitoring shrink and securing high-value items.• Earned prestigious title for high levels of trust and respect within the organization.

• Proficient Game Coach with expertise in troubleshooting and repairing a wide range of games and machines.• Diligently ensure the cleanliness and proper functioning of all gaming equipment and machines.• Excel in providing exceptional customer service, ensuring customer satisfaction, and fostering repeat business.• Recognized for maintaining high standards of cleanliness and operational efficiency in the gaming area.