Christopher Basco Email & Phone Number

As part of my role, I provide support to clients affiliated with different universities across the United States. When a client issue is raised, I receive tickets through the Salesforce platform. My tasks involve scrubbing data files received from clients, which includes cleaning and formatting the data to ensure accuracy and consistency. Once the data is prepared, I import it into the specific database according to the client's requirements.In addition, I meticulously compare the live stage database with the data from the Excel file to verify that all the information has been accurately imported and matches the original data. This thorough process ensures the data is successfully integrated and validated within the database system.

Quezon City, National Capital Region, Philippines

Assisting a specific team to address customer concerns related to phone bill inquiries, managing and updating service plans, activating new devices, processing orders for new phones, troubleshooting device issues, and handling other customer-related queries and requests, and importantly handling calls when situations escalate.

Quezon City

Delivering tailored solutions to meet the unique needs of each client through high-quality service. Providing sustainable resolutions for long-term efficacy. Adjudicating billing disputes, diagnosing device issues, and delivering wireless service provisions. Introducing and promoting new services to optimize sales revenue.

Makati City

I manage the exclusive reservation of room blocks at all Crowne Plaza Hotels. This involves overseeing room inventory, handling contracts, and ensuring consistent rates. I also maintain constant communication with hotel group meeting managers to address any concerns related to the room contract for specific events if necessary.

Makati City

I have been trained to effectively supervise a team and provide support for their booking processes, as well as handle any escalations that may arise. Additionally, I am responsible for providing regular feedback, coaching sessions, facilitating skill transfers, offering commendations for outstanding performance, and ensuring that the team stays updated on relevant information and developments.

Makati City

When facilitating hotel reservations for individual guests, it is incumbent upon me to oversee the comprehensive process, encompassing the input of guest particulars, selection of room categories, and meticulous verification of dates and rates. Additionally, I possess the capacity to effect modifications to reservations by means of adjusting dates, rates, and room categories, as well as facilitating reservation cancellations when warranted. Furthermore, I am proficient in administering requests for room upgrades, extending promotional rates, and furnishing comprehensive insights regarding our loyalty programs to optimize the guest sojourn.

Quezon City

Data Management Responsibilities:- Tracking: This involves recording and monitoring all purchased units by the company, ensuring accurate and up-to-date information about inventory levels.- Coding: Assigning specific codes or identifiers to purchased units for efficient tracking and organization.- Releasing: Managing the process of releasing purchased units from inventory as needed for various company operations.- Accommodation Arrangements: Making hotel bookings for staff attending location events and shoots, ensuring comfortable and convenient stays for all team members.