Service Desk Analyst
Current• Service Desk Telephone support for various corporate customers• Active Directory-Managed accounts and Permissions• MS Exchange 2010-Create/Manage Domain Accounts and Email Accounts/Permissions.• iPAD Telephone support and configuration• Citrix Xenap 5 & 6, SCCM• Repairing all faults with WINXP, WIN7, 8 & 10, MS Office 2000-2016, 365, Skype for Business. • Networking- TCP/IP Technologies.• Working within agreed SLAs.