Christopher Bender Email & Phone Number

San Diego, California, United States

Risk Management – Works with leaders and stakeholders to drive governance of risk management. Develops and implements risk management strategies. Leads risk involvement on key company initiatives such as its Safety Management System (SMS). Registry Management – Leads the development of the Operating Unit Risk Registry (OURR), including methods to integrate.

San Diego, California, United States

Change Leadership – Analyzed company/customer impacts due to COVID, to created new systems and processes that supported a large-scale business transformation initiative, involving customer, company and regulatory impacts.Project Management – Created workplan, identified new requirements, led system and process changes, wrote users guide, led daily meetings.

Opportunity Development – Identified innovative ideas to improve the customer experience of PSPS events. Analyzed over 300 ideas based on company/customer impacts to create a prioritized group of practical and implementable initiatives.Project Management – Created tools/process to ensure the success of each high-priority initiative. Developed RACI.

San Diego, California, United States

Executive Project Management – At the request of the CEO, helped develop a Workforce Plan for 12 electric, gas and safety departments. Analyzed, forecasted and planned workforce supply and demand. Assessed gaps in talent vs operational needs.

San Diego, California, United States

Risk Management – Developed risk approach for CCPA compliance, performed assessments, classified risks, analyzed impacts, created risk register and reporting tool, developed mitigation strategies, tracked implementation across a matrix organization.Project Management – Set up and led the project PMO. Established and maintained a project plan and RAID log..

Expert Witness – Provided oral and written evidence in legal proceedings, including cross-examination, testimony, rebuttals, data requests and compliance reports. Served as a panel expert. Engaged with other utilities and intervening organizations.Regulatory Strategy – Led business decisions and coordinated impacts to stakeholders. Wrote and reviewed.

Greater San Diego Area

Operations Management – Led residential rate rollouts. Developed system requirements. Identified and implemented process improvements. Interpreted customer behaviors based on data and evaluation reports. Communicated status to stakeholders.Project Management – Created and maintained a master plan to ensure the coordination between several departments..

Greater San Diego Area

Business Optimization – Analyzed business work streams using lean six sigma approaches. Identified, quantified and implemented improvements in process/task efficiency, workload/performance management and organizational structure. Change Management – Implemented techniques such as interviews and focus groups, flowcharting, stakeholder analysis.

Greater San Diego Area

Strategic Analysis – Drove department vision and strategy versus changing industry and regulatory environments. Developed business plans and goals/metrics to monitor success. Coordinated other departments to gain support and alignment.Capability Modeling – Developed models for six departments, and performed heat mapping and gap analysis. Created a system.

Greater San Diego Area

Program Management – Developed and implemented a corporate sustainability program covering 300 properties. Implemented over 100 energy projects to reduce electric use by 23%, and over 40 water conservation project to reduce water use by 35%. Project/Construction Management – Identified needs, developed requirements, wrote SOWs, RFPs and contracts, selected.

Greater San Diego Area

Process Automation – Interviewed internal clients to reduce or improve manual and inefficient processes. Optimized business functions primarily by designing and implementing automated systems.Business Case Development – Wrote business cases that included project descriptions, identified quantitative and qualitative costs and benefits, calculated ROI and.

Greater San Diego Area

New Business Development – Identified and analyzed new business opportunities, and presented recommendations to senior management. Led an effort to evaluate the expansion of the energy performance contracting business into Mexico. Sales Support – Helped create a tool to generate customized energy commodity bids based on real time spot prices. Initiated a.

Greater San Diego Area

Business Planning – Created a business plan for a demand management system in a new region (San Diego and Orange County). Performed SWOT Analysis, analyzed customers, competitors and stakeholders and estimated sales, costs and risks. Marketing – Forged strategic alliances with utilities, industry organizations, and vendors. Developed sales materials and.

Greater San Diego Area

Product and Service Development – Created and managed a profitable line of business for a start-up, performing energy analyses on multifamily housing. Identified building upgrades to qualify for bond allocations, tax credits and state financing.Market Research – Performed primary and secondary research on energy market trends, and published findings to a.

Greater San Diego Area

Software Product Manager – Developed sales materials and marketing strategies for an energy load shape generating tool. Enhanced product based on customers need. Established reseller and vendor alliancesUtility Consulting – Prepared Northern States Power's 1998-2012 Electric Resource Plan, and identified ways to meet a PUC demand to double customer's.

Fairfax, VA

Brand Development – Worked on a brand recognition effort, to make ENERGY STAR one of the most recognized symbols for energy efficiency. Defined efficiency thresholds for brand, expanded awareness and visibility and optimized engagement.Account Management – Provided construction design and planning support to over 150 organizations including Fortune 500..

Mclean, VA

Technical Writing & Consulting – Authored and published (via a government website) over 50 technical reports and articles on technical energy-efficiency topics, and fielded over 1,000 inquiries on behalf of the DOE.Program Development – Developed and tracked customer service performance metrics. Provided solutions to increase customer value, service and.

Erie, Pennsylvania Area

Energy Auditing – Performed over 70 energy audits, identifying nearly $1 million in annual energy savings for residential, light commercial, and manufacturing facilities.Marketing Education & Outreach – Conducted presentations at community events to educate adults and children about the importance of energy conservation and sustainability efforts. Provided.

Master Of Science (Ms), Urban Systems Engineering

Bachelor Of Science (Bs), Electrical And Electronics Engineering